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Juan Guerrero
Juan Guerrero at Hawk Ford of St. Charles
Refer Me

Juan Guerrero

Parts Advisor

Hawk Ford of St. Charles

2525 E Main St
St. Charles, IL 60174

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4.6
23 Reviews

Dealership Experience

5 yrs, 2 mos

Languages Spoken

English English

Spanish Spanish

4.6

23 Reviews

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23 Reviews of Juan Guerrero

May 02, 2024

Dealership Rating
Employee Rating

as a county department with a fleet of ford products we buy a lot of parts ang get a lot of warranty repairs Doug and his staff in parts and Steve and his staff in service are always a pleasure to do busin More

by HARRISONGARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Staub, Doug Roby, Daniel Mohon, John Mueller

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May 08, 2024

Hawk Ford of St. Charles responded

Thank you for your continued trust in Hawk Ford of xx. Charles for your county department's parts and warranty repairs! We appreciate your kind words about Doug, Steve, and their respective teams, making your business interactions a pleasure. We're here to support your fleet needs whenever you require assistance!

April 19, 2024

Dealership Rating
Employee Rating

we at the sheriffs dept deal with several dealers i would rate steve staub in service and doug and his team in parts as the best people in their industry always. helpful and professional. More

by HARRISONGARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Staub, Doug Roby, Daniel Mohon, John Mueller

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Apr 23, 2024

Hawk Ford of St. Charles responded

At Hawk Ford of xx. Charles, we are honored to be recognized by the Sheriff's Department for our exceptional service and professionalism. Steve Staub in service and Doug with his parts team are dedicated to providing the best experience possible. We appreciate your continued trust and look forward to serving you with the same level of excellence.

April 19, 2024

Dealership Rating
Employee Rating

i deal with parts and service on a daily basis steve and his team and doug and his team are always there to assist me thanks More

by HARRISONGARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Staub, Doug Roby, Daniel Mohon, John Mueller

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Apr 20, 2024

Hawk Ford of St. Charles responded

Thank you for the review! Based on your comments, I believe you meant to give us 5-STARS. Would you mind updating the star rating from 1 to 5? If there is a reason why you gave us 1-STAR, I would love for you to give me a call direct at 630-584-1800 ext. 830! My name is Jessica Vida, I am the Customer Experience Manager and I want to ensure you were taken care of! Thank you again!

April 12, 2024

Dealership Rating
Employee Rating

always a pleasure working with steve and doug and there staff would recommend hawks parts and service More

by HARRISONGARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Staub, Doug Roby, Daniel Mohon, John Mueller

Helpful
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Apr 16, 2024

Hawk Ford of St. Charles responded

At Hawk Ford of xx. Charles, we're thrilled to hear that working with Steve, Doug, and our staff has been a pleasure for you! Your recommendation of Hawk's parts and service is greatly appreciated, and we look forward to continuing to provide top-notch assistance for all your automotive needs. Thank you for your support!

March 02, 2024

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Employee Rating

Always takes care of my truck and the concerns I have in a timely manner. Service department is great and always gives great advice on what should be addressed first More

by JLNOLTE01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Staub

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Mar 04, 2024

Hawk Ford of St. Charles responded

I'm delighted to hear about your positive experience with our service department at Hawk Ford of xx. Charles! We take pride in providing timely and attentive care for your F-150, ensuring that all concerns are addressed promptly and offering valuable advice on maintenance priorities. Thank you for entrusting us with your truck!

January 12, 2024

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My maintenance check at Hawk Ford in St. Charles recently was an excellent experience. Thank you. More

by David Jahntz
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Service Time
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Recommend Dealer
Yes
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Feb 14, 2024

Hawk Ford of St. Charles responded

We're thrilled to hear that your recent maintenance check at Hawk Ford of xx. Charles was an excellent experience. Thank you for choosing us for your automotive needs, and we look forward to providing exceptional service for years to come!

January 05, 2024

Dealership Rating
Employee Rating

My experience at Hawk Ford of St. Charles was positive in every way. I will recommend them to others, More

by EARLENEWILLIS
Recommend Dealer
Yes

Other Employees Tagged: Bill Wackerlin, Kirk Brown, Eric Sakumoto, Chris Krueger, Steve Staub, Doug Roby, Daniel Mohon, John Mueller, Janette Calderon

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Feb 14, 2024

Hawk Ford of St. Charles responded

We're delighted to hear that your experience at Hawk Ford of xx. Charles was positive in every way. Thank you for your recommendation – we truly appreciate your support and look forward to welcoming those you recommend to us with the same exceptional service!

November 17, 2023

Dealership Rating
Employee Rating

Josh was great; he saw my issue through to the end, and made sure I was informed the entire way. The technician even came out to discuss it with me. More

by AJMEHTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Grant

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Apr 03, 2024

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience with Josh, who ensured your issue was resolved and kept you informed every step of the way at Hawk Ford of xx. Charles! Our team's dedication to excellent service, including personal interaction with technicians, reflects our commitment to your satisfaction.

October 05, 2023

Dealership Rating
Employee Rating

If it weren’t for the Sales Manager, I’d never gotten the service I paid for. The service team has much to be learned from the sales team:-( More

by RGERTGEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 05, 2023

Hawk Ford of St. Charles responded

Hi Richard, Thank you for the review. I apologize for any miscommunication from Service and ultimately, we are happy our Manager Chris stepped in and got involved! We always strive to go the extra mile for our customers, and in this case, we are glad Chris was able to make everything right for you! That is our top priority. Hawk Ford of xx. Charles

September 25, 2023

Dealership Rating
Employee Rating

dealing with steve and his team is great not happy with phone tree .have tried to purchase vehicles but can never come to a deal as there is always dealer markup More

by HARRISONGARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Staub, Doug Roby, Daniel Mohon

Helpful
Report | Print
Sep 25, 2023

Hawk Ford of St. Charles responded

Hi Gary, my name is Jessica, I am one of the Managers at Hawk Ford of xx. Charles. My direct line at the Dealership is 630-584-1800 ext. 830. Can you please give me a call to review your sales concern? I'd love to know a little more so I can see how I can best assist you! I look forward to hearing from you. ~ Jessica Vida, Hawk Ford of xx. Charles

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