Doug Roby
Doug Roby at Hawk Ford of St. Charles
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Doug Roby

Parts Manager

Hawk Ford of St. Charles

2525 E Main St
St. Charles, IL 60174

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5.0
23 Reviews

I have been in Ford parts for 34 years. I have been married for 29 years. We have two grown daughters' and two grandchildren. Hobbies are working on my 79 Bronco and spending time with family and friends.

Dealership Experience

6 yrs, 6 mos

Industry Experience

36 yrs

Languages Spoken

English English

5.0

23 Reviews

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23 Reviews of Doug Roby

May 02, 2024

Dealership Rating
Employee Rating

as a county department with a fleet of ford products we buy a lot of parts ang get a lot of warranty repairs Doug and his staff in parts and Steve and his staff in service are always a pleasure to do busin More

by HARRISONGARY
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

April 19, 2024

Dealership Rating
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i deal with parts and service on a daily basis steve and his team and doug and his team are always there to assist me thanks More

by HARRISONGARY
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 20, 2024

Hawk Ford of St. Charles responded

Thank you for the review! Based on your comments, I believe you meant to give us 5-STARS. Would you mind updating the star rating from 1 to 5? If there is a reason why you gave us 1-STAR, I would love for you to give me a call direct at 630-584-1800 ext. 830! My name is Jessica Vida, I am the Customer Experience Manager and I want to ensure you were taken care of! Thank you again!

April 19, 2024

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we at the sheriffs dept deal with several dealers i would rate steve staub in service and doug and his team in parts as the best people in their industry always. helpful and professional. More

by HARRISONGARY
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 23, 2024

Hawk Ford of St. Charles responded

At Hawk Ford of xx. Charles, we are honored to be recognized by the Sheriff's Department for our exceptional service and professionalism. Steve Staub in service and Doug with his parts team are dedicated to providing the best experience possible. We appreciate your continued trust and look forward to serving you with the same level of excellence.

April 12, 2024

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always a pleasure working with steve and doug and there staff would recommend hawks parts and service More

by HARRISONGARY
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 16, 2024

Hawk Ford of St. Charles responded

At Hawk Ford of xx. Charles, we're thrilled to hear that working with Steve, Doug, and our staff has been a pleasure for you! Your recommendation of Hawk's parts and service is greatly appreciated, and we look forward to continuing to provide top-notch assistance for all your automotive needs. Thank you for your support!

January 16, 2024

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Responsive and helpful staff. They had the part I needed in stock and put it on same day. More

by reilly3
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Feb 14, 2024

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience with our responsive and helpful staff at Hawk Ford of xx. Charles. Providing efficient service and having the parts you need readily available is our priority, and we're grateful for the opportunity to assist you. Thank you for choosing us, and we look forward to being of service to you in the future!

January 07, 2024

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Employee Rating

Came in without an appointment , got in and out in acceptable time, got a video inspection and quote More

by blucobra76
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Steve Staub

Feb 14, 2024

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience at Hawk Ford of xx. Charles! Our team is dedicated to providing efficient service, including a comprehensive video inspection and quote, even without an appointment. Thank you for choosing us, and we look forward to exceeding your expectations in the future!

January 05, 2024

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Employee Rating

My experience at Hawk Ford of St. Charles was positive in every way. I will recommend them to others, More

by EARLENEWILLIS
Recommend Dealer
Yes
Feb 14, 2024

Hawk Ford of St. Charles responded

We're delighted to hear that your experience at Hawk Ford of xx. Charles was positive in every way. Thank you for your recommendation – we truly appreciate your support and look forward to welcoming those you recommend to us with the same exceptional service!

September 25, 2023

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Employee Rating

dealing with steve and his team is great not happy with phone tree .have tried to purchase vehicles but can never come to a deal as there is always dealer markup More

by HARRISONGARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 25, 2023

Hawk Ford of St. Charles responded

Hi Gary, my name is Jessica, I am one of the Managers at Hawk Ford of xx. Charles. My direct line at the Dealership is 630-584-1800 ext. 830. Can you please give me a call to review your sales concern? I'd love to know a little more so I can see how I can best assist you! I look forward to hearing from you. ~ Jessica Vida, Hawk Ford of xx. Charles

September 25, 2023

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Employee Rating

parts and service department are great to work with very good communication. Sales department have not been able to make a deal More

by HARRISONGARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 21, 2023

Dealership Rating
Employee Rating

it is always a pleasure working with steve in service and doug and his team in parts not so much with sales department. More

by HARRISONGARY
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
1

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