Judy Deems
Judy Deems at DCH Wappingers Falls Toyota

Judy Deems | Page 25

Service Advisor

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
276 Reviews
4.8

276 Reviews

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276 Reviews of Judy Deems

December 09, 2024

Dealership Rating
Employee Rating

Liar I buy the gun for five years bumper to bumper $5000 and they no cover me cylinder guarantee a bumper to bumper that’s mean they cover everything but they don’t because you guys lie you are a liars More

by KOSTAFREDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 09, 2024

DCH Wappingers Falls Toyota responded

I am very sorry for your experience. Please understand that the warranty company makes the decision on any claim and not us at the dealership. After reviewing your particular situation, it appears that there was a gap in time of oil changes that went well outside of manufacturers requirements. Please let me know if we can be of any further assistance on this matter. Respectfully, Daryl Callahan"

December 04, 2024

Dealership Rating
Employee Rating

Just wSas extremely helpful with my request for an oil change and filter in addition to my 250000 mile service. I couldn’t be more pleased with her expertise More

by NCABRAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 05, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We truly appreciate your feedback and are thrilled you had a great experience!

December 04, 2024

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Employee Rating

Judy Deems is a good service advisor and is very customer focused and understanding and went above and beyond to make certain that the mechanics properly inspected and looked for any issues in a timely manne More

by GOODYGOESCAMPING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 05, 2024

DCH Wappingers Falls Toyota responded

Thank you so much for your wonderful feedback! We're so glad to hear that Judy went above and beyond to provide you with excellent service. We truly appreciate your loyalty and are grateful for your continued trust in us. We look forward to assisting you again in the future!

December 04, 2024

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I was serviced at a reasonable time did not have to wait too long. Do appreciate your service. More

by Batboy231kf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 05, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We're glad to hear that you had a quick and efficient service experience. We appreciate your business and look forward to serving you again soon!

December 02, 2024

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Employee Rating

They were fast and efficient and the price was very right. I have bought three cars from them More

by maddy1117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2024

DCH Wappingers Falls Toyota responded

Thank you for your continued trust and support! We’re thrilled to hear that you’ve had a fast, efficient experience with us, and that the pricing met your expectations. We truly appreciate you choosing us for all three of your car purchases, and we look forward to serving you again in the future!

November 27, 2024

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Employee Rating

Service was excellent! Judy deems takes care of business. I will be back this Friday for more service More

by GARYGRASSELENA
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Nov 27, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that Judy took great care of you and provided excellent service. We look forward to seeing you again this Friday for your next visit!

November 27, 2024

Dealership Rating
Employee Rating

Good experience! Staff was friendly and kept me informed throughout the process. Repairs were fast. More

by Jiang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 27, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that our team kept you informed and that the repair process was quick and efficient. We appreciate your trust in us and look forward to serving you again in the future!

November 26, 2024

Dealership Rating
Employee Rating

Service had to keep truck over night for gasoline recall. What should have been 3 hours. But was provided ride to and from my home. Other then that Judy kept me updated and was very sorry for the over night More

by ONEITSYBIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 26, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We apologize for the extended time needed for your truck’s service, but we're happy to hear that Judy’s professionalism and updates made the process easier for you. It’s great to know the ride to and from your home was helpful during this time. We appreciate your understanding and look forward to serving you again in the future!

November 26, 2024

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Employee Rating

Everything was easy and smooth from time I walked in the door. I was made aware of the status and work being done to the car along the way. More

by Willis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Avi Avitan, Mathew Rivera

Nov 26, 2024

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're so glad everything went smoothly and that you were kept informed throughout the process. It’s our goal to provide clear communication and excellent service every step of the way. We truly appreciate your feedback and look forward to assisting you again in the future!

November 25, 2024

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Employee Rating

My service representative was very detailed in explaining the dropped off process. I received a video explaining what’ was happening. More

by RUNTHINGY06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

Nov 25, 2024

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're glad to hear that your service representative provided detailed explanations and that the video update kept you informed. Transparency and excellent communication are what we strive for!

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