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Judy Deems

Overview Reviews (375) Inventory (263)

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Judy Deems

Judy Deems | Page 36

Service Advisor

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.7

375 Reviews

Overview Reviews (375) Inventory (263)

4.7

375 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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375 Reviews of Judy Deems

November 16, 2024

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Employee Rating

I waited 2 hours for what I thought would be an oil change and a tire rotation. They added an extra $150 tire alignment which was not needed and kept me there for so much longer then I had anticipated change and a tire rotation. They added an extra $150 tire alignment which was not needed and kept me there for so much longer then I had anticipated and didn’t keep me informed about it. I will not be going back. More

by BaseballMan

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Nov 16, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

November 14, 2024

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Employee Rating

Everything was fine,everyone were very professional and the waiting time was right on schedule the waiting time was right on schedule More

by BERAPELL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Mathew Rivera, Lauren Fusaro

Nov 14, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that everything went smoothly and that you had a positive experience. We appreciate your kind words about our team and are happy to know the timing worked out well for you. Looking forward to your next visit!

November 13, 2024

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Employee Rating

Service was excellent. Judy is friendly patient and knowledgeable. She went out of her way to be helpful. Thank you Judy. Judy is friendly patient and knowledgeable. She went out of her way to be helpful. Thank you Judy. More

by Jane Vagnoni

Verified Customer

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

Nov 13, 2024 -

DCH Wappingers Falls Toyota responded

Jane, thank you for the wonderful feedback! We're so glad to hear Judy provided excellent service. She truly goes above and beyond for our customers. We'll be sure to pass along your kind words to her! 😊

Nov 13, 2024 -

DCH Wappingers Falls Toyota responded

Jane, thank you for the great feedback! We're so glad to hear that Judy provided excellent service and made your experience enjoyable. We’ll be sure to pass along your kind words to her—she’ll be thrilled! Thank you again for choosing us!

November 12, 2024

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Employee Rating

Very attentive and punctual, everything was done properly on my car and in time range promised on my car and in time range promised More

by dionizio19

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Mathew Rivera, Lauren Fusaro

Nov 12, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're thrilled to hear that everything was completed to your satisfaction and within the promised time frame. We always strive for punctuality and quality, and it's great to know we met your expectations. We look forward to serving you again in the future!

November 10, 2024

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It was an excellent experience considering that it is the first time I have taken my car to this dealer. first time I have taken my car to this dealer. More

by Omar

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Nov 11, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for choosing us for your first visit! We're thrilled to hear you had an excellent experience and look forward to helping you again in the future!

November 08, 2024

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Employee Rating

I had a serious issue with my 2022 Tundra Motor. Judy in service got my Truck in the next day to start repair. Your service department along with your technicians are true assets to your company. Judy in service got my Truck in the next day to start repair. Your service department along with your technicians are true assets to your company. My wife and I have purchased six vehicles from your dealership and my son leased a vehicle. We will continue to be a valued customer as we are treated as one! More

by Nickhock

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Nov 08, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your loyalty and kind words! We're so glad Judy and our service team could quickly address the issue with your Tundra. We truly appreciate you and your family's continued trust in us and look forward to serving you for many more years!

November 07, 2024

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I am very pleased with the service. It is excellent and handled in a professional manner. It is excellent and handled in a professional manner. More

by VIVIANGARBER

Verified Customer

Service Price Transparency

Workmanship

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Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

Nov 07, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We’re so glad to hear you’re pleased with the service and the professionalism of our team. We strive to provide the best experience every time, and your satisfaction means the world to us!

November 07, 2024

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Employee Rating

The worst dealership in all United States it’s Wappingers Toyota. They rip people off. I bought rear springs for 2013 Toyota sienna was $240 each and shocks for the back was 115 each then I called Kingston Toyota. They rip people off. I bought rear springs for 2013 Toyota sienna was $240 each and shocks for the back was 115 each then I called Kingston Toyota they said 180 for Springs and 65 for shocks on the back, so Wappingers Toyota are crooks. They don’t know what they doing . They should be reported. And shut down forever More

by johnyslice

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Mathew Rivera, Andrew Bartko, Lauren Fusaro , All of them are the same

Nov 07, 2024 -

DCH Wappingers Falls Toyota responded

We're truly sorry to hear about your experience. We take customer concerns seriously, and your feedback helps us improve. We’d like to learn more about your situation and work to resolve this. Please reach out to our customer service team at 845-202-3912 so we can look into this further and address your concerns. Thank you for bringing this to our attention.

November 06, 2024

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Employee Rating

Judy does an excellent job and is extremely professional. She always goes above and beyond. She always goes above and beyond. More

by NINJA88888

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Nov 06, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We're so happy to hear that Judy continues to provide excellent and professional service while going above and beyond. We truly appreciate your kind words and are grateful to have her on our team. We look forward to serving you again!

November 06, 2024

Dealership Rating

Employee Rating

I scheduled the appointment online for recall work to be performed. I enjoyed a cup of coffee and I was able to continue my workday in the waiting area with wifi service available. The work was performed performed. I enjoyed a cup of coffee and I was able to continue my workday in the waiting area with wifi service available. The work was performed in a reasonable amount of time and at the correct cost. Overall, I'm happy with the service. I'd recommend DCH Wappingers Falls Toyota. More

by KJABCUGA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Nov 06, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful review! We're thrilled to hear you had a positive experience with us. It’s great to know that our online scheduling, comfortable waiting area, and quick service made your visit convenient and productive. We truly appreciate your recommendation and look forward to assisting you again in the future!

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