Julie Ramirez

Sierra Toyota responded

Thank you so much for your continued trust and loyalty! We’re honored to have earned your business not just once, but three times with Mayra. It’s wonderful to hear that she consistently goes above and beyond to help you find the perfect vehicle at the right price while making the entire process smooth and informative. Mayra’s patience and genuine care for her customers truly set her apart, and we’re so glad that stood out during your experience. We appreciate your kind words and look forward to assisting you again in the future. Enjoy your new vehicle!

Sierra Toyota responded

Thank you for the kind feedback! We’re so happy to hear that Ruth was amazing to work with and took the time to truly listen to what you were looking for. Providing a personalized and comfortable experience is very important to us. We appreciate you choosing Sierra Toyota, and we hope to see you again in the future!

Sierra Toyota responded

Thank you for your kind words! We’re so glad to hear that Jeffrey Bennett and our finance team at Sierra Toyota made your vehicle purchase fast and easy. Providing a smooth and enjoyable experience is always our goal. We truly appreciate your support and look forward to helping you again in the future!

Sierra Toyota responded

Thank you for your kind feedback! We’re glad to hear you had a great experience with our friendly and professional team. It’s wonderful to know that Jeff took the time to thoroughly go over all of the estimates with you. We appreciate you choosing Sierra Toyota and look forward to assisting you again in the future!

Sierra Toyota responded

Thank you so much for your kind words! We truly appreciate you making the trip from Tucson to visit us here at Sierra Toyota. It means a lot to our entire team that you continue to trust us with your vehicle purchases. We’re glad to hear that your experience with our Sales, Finance, and Management teams was friendly and professional. Your recommendation to family and friends is the highest compliment we could receive. We look forward to continuing to serve you for many years to come. Thank you again for being part of the Sierra Toyota family!

Sierra Toyota responded

Thank you so much for sharing your experience! We’re thrilled to hear that Manessa made your first car buying experience smooth and enjoyable. Our entire team at Sierra Toyota works hard to make every customer feel welcome and informed, and it’s wonderful to know that shone through for you. We truly appreciate your recommendation and can’t wait to assist you (or anyone you send our way) again in the future!

Sierra Toyota responded

Thank you so much for the amazing feedback! We’re thrilled to hear that your experience with Sierra Toyota, from sales to finance, was “first-class.” Jeff Bennett and our entire management team truly appreciate your kind words. We can’t wait to welcome you back when your lease expires and we’ll be here to make your next experience just as exceptional!

Sierra Toyota responded

Thank you so much for trusting us with your very first car purchase that’s such a special milestone! We’re thrilled to hear your experience was simple, efficient, and pleasant from start to finish. Our team at Sierra Toyota works hard to create a friendly, professional environment, especially for first-time buyers. “No notes” and “would buy again” truly means the world to us. We look forward to being here for you whenever you’re ready for your next vehicle!

Sierra Toyota responded

Thank you so much for taking the time to share your detailed feedback with us. We truly appreciate your honesty. First, we’re very glad to hear that you had a positive experience overall and that Ryn made such a strong impression. That means a lot to us. We’re grateful you chose Sierra Toyota, and we’re happy to know you’re enjoying your Prius Prime. That said, we sincerely apologize for the confusion and frustration surrounding the Gold Certification warranty and extended warranty. We completely understand how important those warranty benefits were in your decision, and we’re sorry that the explanation did not feel clear and upfront. That is never the experience we want for our customers. Your feedback is extremely valuable, and we would truly appreciate the opportunity to review your paperwork with you to ensure everything was properly explained and that you have exactly what you expected. Regarding the Prius Prime battery not being fully charged, we apologize for that inconvenience as well. A better delivery experience is important, especially with a hybrid/plug-in vehicle, and we understand your disappointment. As for your questions: Toyota Care (complimentary maintenance) – Your vehicle should come with ToyotaCare, which typically covers factory-scheduled maintenance (such as oil changes and tire rotations) for a set period or mileage, depending on eligibility. We’d be happy to confirm exactly what applies to your vehicle and explain how to schedule those services. Toyota Connected Services – Many Toyota vehicles include trial periods for services like Remote Connect, Safety Connect, and Service Connect. We can absolutely help you determine which trials apply to your Prius Prime and walk you through setup and account registration. We would love the opportunity to personally go over all of this with you and make sure you feel 100% confident and informed moving forward. Please feel free to reach out directly, or let us know the best way to contact you. Again, thank you for your feedback and for recognizing Ryn we truly value your business and look forward to supporting you throughout your ownership experience. -Ross Leffelman (General Sales Manager) (520)458-8880

Sierra Toyota responded

Thank you so much for your thoughtful feedback! We’re thrilled to hear Jeff took great care of you even answering on his day off. That dedication truly means a lot, and we’re glad he was able to handle everything quickly and professionally. We also appreciate your patience with the alarm noise during maintenance updates. And thank you for the kind words about our lobby and team we’re proud to provide a welcoming experience. We look forward to seeing you again at Sierra Toyota! 🚗