Justin Birdwell
Justin Birdwell at Bryan College Station Toyota

Justin Birdwell

Service Advisor

Bryan College Station Toyota

728 Earl Rudder Fwy
Bryan, TX 77802

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4.9
85 Reviews
4.9

85 Reviews

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85 Reviews of Justin Birdwell

June 30, 2025

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Employee Rating

Everything was great. Justin is always welcome and very helpful in the whole process at the service center. More

by sadhakath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 02, 2025

Bryan College Station Toyota responded

It’s great to hear that Justin provided helpful and welcoming service throughout your visit. Thank you for your feedback! Customer Relations Manager customerservice@purdygroupusa.com

June 29, 2025

Dealership Rating
Employee Rating

Justin does a great job of making his customer feel valued. He makes sure you know where your car is in the service process and explains any needed work well. More

by toytech1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 30, 2025

Bryan College Station Toyota responded

Thanks for sharing your experience! Justin takes pride in clear communication and excellent service, and we are pleased he made your visit a positive one. Customer Relations Manager customerservice@purdygroupusa.com

June 21, 2025

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Employee Rating

The repair on my car was done in a timely manner. Justin came to get me as soon as were done with my car. More

by DBANDBB44
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Heather Beran

Jun 23, 2025

Bryan College Station Toyota responded

We appreciate you sharing your experience. It’s great to hear the repair was completed promptly and that Justin provided attentive service. Thank you for choosing us! Customer Relations Manager customerservice@purdygroupusa.com

June 18, 2025

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Employee Rating

I have had my Lexus service managed by Justin for 5 years. He is a consistent 5 stars! Always pleasant, attentive to my needs and answers all my questions. The only disappointment and reason for 4 sta More

by dhseery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2025

Bryan College Station Toyota responded

Thank you for your continued trust in Justin and our team. We are glad Justin consistently provides attentive and thorough service. We appreciate your feedback about Monday scheduling and will share it with management to improve the experience. We remain committed to delivering high-quality service and look forward to serving you in the future. Customer Relations Manager customerservice@purdygroupusa.com

June 06, 2025

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Employee Rating

Justin and his service team always do an excellent job in a timely manner. I am grateful for their distinguished customer service. More

by BrianN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Heather Beran

Jun 09, 2025

Bryan College Station Toyota responded

Thank you for your kind feedback! Justin and our service team appreciate your recognition and are glad to provide you with timely, distinguished service. We look forward to assisting you again! Customer Relations Manager customerservice@purdygroupusa.com

June 02, 2025

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Employee Rating

It was a good experience overall. The service advisor, Mr. Justin Birdwell, was polite, professional, and attentive. More

by filogmaldonado
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 03, 2025

Bryan College Station Toyota responded

Thank you for your feedback! We are glad to hear you had a good experience and that Justin provided polite and professional service. We appreciate your business! Customer Relations Manager customerservice@purdygroupusa.com

May 23, 2025

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Employee Rating

Everyone is so helpful and kind. They rotated the tires in a timely manner. Great job More

by motbits
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience. We are glad to hear the team was welcoming and that your salesperson provided professional, knowledgeable assistance. We appreciate the opportunity to work with you and hope to see you again. Customer Relations Manager customerservice@purdygroupusa.com

May 18, 2025

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Great service appreciated! Thank you! Keep up the good, dependable work. Friendly service personnel! Super! More

by plester_98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2025

Bryan College Station Toyota responded

Thank you for your feedback! We are glad to hear you had a great experience and found our team friendly and dependable. We look forward to continuing to provide you with excellent service! Customer Relations Manager customerservice@purdygroupusa.com

May 18, 2025

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Employee Rating

The dealership is great. When you drive up someone is there to greet you. Everyone is so friendly and seem to love what they do. Justin is the best. I know I am in good h More

by DONNAMCCOY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2025

Bryan College Station Toyota responded

Thank you for the positive feedback. We are pleased to know that our team's friendly demeanor and prompt attention made your visit enjoyable. Ensuring our customers feel welcomed and well-informed throughout their experience is a priority for us. We look forward to serving you again in the future. Customer Relations Manager customerservice@purdygroupusa.com

May 09, 2025

Dealership Rating
Employee Rating

Justin Birdwell is great as a service writer. However, I had a huge problem only 1.5 years after buying the vehicle new here with condensation from the a/c compressor leaking in to cabin and unde More

by bksmithfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 12, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience. We are glad to hear that Justin provided solid support, but we are sorry the overall situation left you feeling let down—especially after purchasing your new vehicle from us. Your concerns about warranty handling and parts availability are being taken seriously and will be reviewed by our service and management teams. We appreciate your feedback and regret that we missed the mark in earning your continued business. Customer Relations Manager customerservice@purdygroupusa.com

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