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Justin Birdwell
Justin Birdwell at Bryan College Station Toyota

Justin Birdwell

Service Advisor

Bryan College Station Toyota

728 Earl Rudder Fwy
Bryan, TX 77802

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4.9
134 Reviews
4.9

134 Reviews

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134 Reviews of Justin Birdwell

March 02, 2026

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Employee Rating

Toyota is a wonderful dealership. I’ve been buying vehicles from them for a very long time time. More

by ROBINBEDDARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Dowling, Ron Broesche, Tanner Gregory, Bobby Hall, Carey Hausenfluck, Manny Lopez, Heather Beran, Dustin Holifield, Russell Karli

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Mar 02, 2026

Bryan College Station Toyota responded

Your longtime loyalty means a lot to us. Manny and our team appreciate your trust and look forward to assisting you again with any Toyota needs. Thank you for sticking with us.

February 26, 2026

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Everything taken care of as per the orders and kept us informed throughout the time. More

by lspiller0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 26, 2026

Bryan College Station Toyota responded

We’re glad the service on your Toyota 4Runner was handled exactly as requested and that our team kept you informed along the way. Your feedback means a lot and we look forward to assisting you again.

February 23, 2026

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The Toyota service department was very efficient in taking care of all that was needed for my 2023 Highlander Toyota. More

by HOPEPEQUENO
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Heather Beran

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Feb 23, 2026

Bryan College Station Toyota responded

We appreciate your five-star feedback on our Toyota service department. It’s great to know we efficiently addressed everything needed for your 2023 Highlander. We look forward to assisting you again.

February 19, 2026

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The team replaced a part damaged during last service. The replacement took about yhirty minutes. More

by jcwhittaker
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Workmanship
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Recommend Dealer
Yes
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Feb 20, 2026

Bryan College Station Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 16, 2026

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Justin Birdwell takes care of dealership experience professionally. He keeps me updated about the things that need to be done and easy to work with. I will recommend bcs toyota. More

by fcast24
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Service Time
Service Communication
Recommend Dealer
Yes
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Feb 25, 2026

Bryan College Station Toyota responded

Thank you for the kind words! We’re glad to hear Justin provided a professional experience and kept you informed throughout the process. It’s great to know he was easy to work with. We truly appreciate your recommendation and your support of Bryan College Station Toyota.

February 16, 2026

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I’ve had excellent service in the sales department however I’ve been unhappy with the service I’ve received from the service department. I have a brand new 4Runner and there is a defect on the brakes. More

by goldengirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Giancarlo Vitela

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Feb 25, 2026

Bryan College Station Toyota responded

Thank you for sharing your feedback. We’re very sorry to hear about your experience with our service department, especially after the time and effort it took for you to make the trip. We understand how frustrating it must have been to drive that distance expecting a repair, only to find the parts were not available. Clear communication and respect for our customers’ time are very important to us, and we apologize that we fell short in this situation. We appreciate you bringing this to our attention and would like the opportunity to address your concerns directly and make things right. Please reach out to our management team so we can review what happened and assist you further. Customer Relations Manager customerservice@purdygroupusa.com

February 10, 2026

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Employee Rating

Dealership continues to be efficient and dependable. My experience has been very positive and I feel comfortable leaving my car in your hands. More

by RGSHELDEN
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 12, 2026

Bryan College Station Toyota responded

Thank you for your continued trust in us! We’re so glad to hear your experiences have been positive and that you feel comfortable leaving your car in our hands. We look forward to taking care of you again.

February 06, 2026

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Loved the service! !! Justin went above and beyond to help me with what I was concerned about. More

by LBRISTER
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 09, 2026

Bryan College Station Toyota responded

Thank you for the great feedback! We’re so glad to hear you loved the service and that Justin went above and beyond to address your concerns. We truly appreciate you choosing Bryan College Station Toyota and look forward to helping you again.

February 03, 2026

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Employee Rating

They care about their customers and the service department is top notch. We feel we are in good hands. More

by pmmurillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 09, 2026

Bryan College Station Toyota responded

Thank you for the kind words! We’re glad to hear you feel well taken care of and that our service department made such a positive impression. Your trust means a lot to us, and we’re always happy to help.

January 28, 2026

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Employee Rating

The people who work in this dealership is always professional. I have been using this location for more than 10 years, they are the best. More

by Glenda Pivaral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Rogers

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Jan 29, 2026

Bryan College Station Toyota responded

Thank you for your long-term loyalty. We are pleased to hear that our team consistently provided professional service over the years. We appreciate your trust and look forward to continuing to serve you! Customer Relations Manager customerservice@purdygroupusa.com

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