Justin Cheverez | Page 4

Toyota of Scranton responded

DOMFCO, Thank you for taking the time to share your wonderful experience with us at Toyota of Scranton. We greatly appreciate your positive feedback and recommendation. It's fantastic to hear that you found our dealership to be inviting and that Doug, your salesperson, provided you with exceptional service. Our entire team takes great pride in creating a welcoming and respectful environment for our customers, from the moment you contact us to your visit at the dealership. We're pleased to hear that you had positive interactions with our receptionist and food service workers as well. We strive to make every aspect of your experience with us as pleasant as possible. Your kind words about our professionalism mean a lot to us, and we are truly grateful for your recommendation. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to serve you, and your satisfaction is our top priority. Thank you for choosing Toyota of Scranton, and we look forward to the opportunity to assist you again in the future. Warm regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

MADAFELLA02, We're delighted to hear about your exceptional experience at Toyota of Scranton! Thank you for taking the time to share your positive feedback with us. Our team works tirelessly to ensure that each customer's journey is nothing short of amazing, from the sales process to the paperwork. We're thrilled that you found our sales personnel to be awesome and that the paperwork process was smooth and hassle-free for you. Providing an enjoyable and seamless experience is what we strive for, and your review reaffirms our commitment to delivering top-notch service. If you ever have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future and maintaining the standard of excellence you've come to expect from us. Thanks again for choosing Toyota of Scranton! Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

maureen1234, Thank you for sharing your feedback with us regarding your recent experience at Toyota of Scranton. We greatly value your insights as they help us improve our services and customer interactions. We're pleased to hear that our team, particularly Ian, was accommodating and that you found him to be a nice salesman. However, we're sorry to learn that your experience with our finance representative, Justin, didn't meet your expectations. Your feelings of not being appreciated are a concern, and we apologize for any discomfort this may have caused during what should have been a positive experience. Your feedback regarding Justin is important, and we'll certainly take this opportunity to review and address any areas where we can enhance our customer interactions moving forward. Thank you again for your feedback and for choosing Toyota of Scranton. We hope to have the opportunity to better serve you in the future. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

We truly appreciate your kind words and positive feedback about your experience at Toyota of Scranton! It's wonderful to hear that our staff provided you with fair, fast, and efficient service. We take pride in delivering exceptional customer experiences, and we're thrilled that you found our team to be top-notch from start to finish. Our commitment to efficiency is matched by our dedication to maintaining a beautiful and welcoming store environment. We believe that your overall experience should be as exceptional as the vehicles we offer, and we're glad that our efforts have resonated with you. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We're here to assist you in any way we can. Thank you for choosing Toyota of Scranton. We look forward to serving you again in the future! Warm regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

LGODFREY3, Thank you sincerely for sharing your exceptional experience at Toyota of Scranton! We are truly honored by your kind words and comparisons to ANZDL, an international ocean carrier. Your recognition of our efficiency, cleanliness, and overall quality means the world to us. We're delighted to know that you found our branch to be a cut above the rest and even considered us as a candidate for the prestigious Malcom Baldridge Award. Your high praise motivates us to continue striving for excellence in everything we do. Jason Palmigiano is an invaluable member of our team, and we're thrilled that he made your visit memorable. It warms our hearts to hear that he took care of your car installation needs while ensuring your comfort with refreshments during the wait. Your review inspires us to uphold the standards you've highlighted and to continually exceed your expectations. We genuinely appreciate your trust in us and look forward to serving you with the same level of quality and care in the future. Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear Mia, Thank you for taking the time to share your wonderful experience with Toyota of Scranton! We are thrilled to receive such positive feedback from our valued customers like you. Creating a comfortable and professional environment for our customers is one of our top priorities, and we are delighted to know that you felt at ease during your visit. Our team works diligently to ensure that every aspect of your experience, from browsing our inventory to the final purchase process, is as seamless and enjoyable as possible. Your satisfaction means the world to us, and we are grateful for the opportunity to serve you. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton, and we look forward to continuing to provide you with exceptional service and support for all your automotive needs! Warm regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

MFETCHO, We hope this message finds you well. We were thrilled to receive your feedback and are absolutely delighted to hear that you had yet another pleasant experience at Toyota of Scranton. Thank you for being a loyal member of our Toyota family! It warms our hearts to know that our team provided you with exceptional assistance and addressed all your questions during your recent visit. We take great pride in our knowledgeable and friendly staff who are always ready to go the extra mile to ensure our customers' satisfaction. We're thrilled to learn that your car-buying experience was painless and smooth. We understand that purchasing a vehicle can sometimes be a daunting task, and we strive to make it as easy and stress-free as possible for all our valued customers. At Toyota of Scranton, we are dedicated to producing quality products that are reliable, innovative, and built to exceed expectations. It's fantastic to know that you appreciate the efforts we put into crafting each Toyota vehicle. Your encouraging words mean a lot to us and serve as motivation to keep delivering top-notch service and exceptional Toyota vehicles. As you continue your journey with your new Toyota, rest assured that our team is always here to support you with any future automotive needs. Once again, thank you for your continued trust and for choosing Toyota of Scranton. We feel privileged to have you as part of our Toyota family. Should you have any further questions or require any assistance, please do not hesitate to reach out to us. Wishing you many safe and enjoyable miles ahead! Warm regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

GANNONAS0, We are absolutely delighted to receive your wonderful feedback! Thank you for taking the time to share your experience with us. At Toyota of Scranton, we strive to make every step of the car-buying process seamless and enjoyable for our valued customers. We are thrilled to hear that from start to finish, your experience was nothing short of wonderful. Punctuality and efficiency are essential to us, and we are thrilled that you were able to find exactly what you wanted and drive away with your dream car within just a few hours. Your time is valuable, and we are dedicated to providing quick and hassle-free service to accommodate your needs. Our team takes great pride in ensuring customer satisfaction, and we are delighted that you were pleased with the entire experience. From our sales staff to our finance and service teams, we work cohesively to deliver the best service possible. We truly appreciate your kind words and for choosing Toyota of Scranton for your automotive needs. If there is anything more we can do to enhance your ownership experience or if you have any further questions, please do not hesitate to reach out to us. Once again, thank you for trusting us with your car purchase. Congratulations on your new Toyota! We look forward to serving you again in the future and providing you with exceptional service and support. Best regards, Mary Jo Preno Customer Relations Team Toyota of Scranton