Justin Cottone | Page 8

Justin was knowledgeable and helpful, offered to drop me off at nearby businesses to help fill the time while I waited for repair. Good guy, will be going back in the future. off at nearby businesses to help fill the time while I waited for repair. Good guy, will be going back in the future. More

by kamper11.eu Verified Customer Verified Customer

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Thanks for working me in on a busy Saturday afternoon. I had a flat tire due to a road hazard incident that ruined my tire. Going on a Memorial Day trip to northern Ohio i needed to get the tire replaced I had a flat tire due to a road hazard incident that ruined my tire. Going on a Memorial Day trip to northern Ohio i needed to get the tire replaced and an alignment to correct the road hazard damage. Thanks for working me in. More

by dbacree Verified Customer Verified Customer

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Clean service and waiting area, good and thorough communication during the service. Up front pricing no surprises communication during the service. Up front pricing no surprises More

by sdjones55 Verified Customer Verified Customer

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My experience was great. I was in and out of there in no time. Justine even went and brought my car around to me at the end. I appreciated that since it was raining. I was in and out of there in no time. Justine even went and brought my car around to me at the end. I appreciated that since it was raining. More

by cab5 Verified Customer Verified Customer

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It was a very good experience. Thank you so much! I appreciate the opportunity to fill out this survey Thank you so much! I appreciate the opportunity to fill out this survey More

by jamalmohamud625 Verified Customer Verified Customer

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Good, but wait was around 3 hrs and no follow up why so long await long await More

by IAMPEG2013 Verified Customer Verified Customer

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Convenience. Technician explains thing that must be done and things that can be done and its up to me to accept or decline. Technician explains thing that must be done and things that can be done and its up to me to accept or decline. More

by radrey75 Verified Customer Verified Customer

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sounded like justin was interested in actually looking at my tundra concerns, when he called to say he thinks its a common issue with the transmition. i asked him to drive it to make sure he was seeing my is my tundra concerns, when he called to say he thinks its a common issue with the transmition. i asked him to drive it to make sure he was seeing my issue. i left tundra for 2 weeks, he called and said it was ready he could do nothing. i came and picked up truck and when i got home the invoice shows he drove it a total of 7 miles! did it even leave the lot? i drove 2 trucks 74 miles 1 way for service twice and i don't think i was served very well at all. this truck never had an issue untill it had 3000 miles on it. i've been complaining since then. i probably spent 75 dollars in gas to come there for nothing ! no not happy chris hamlin More

by chriss.carb.shop Verified Customer Verified Customer

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Good People , Fast service , and “Providing great customer service is the most natural activity in the world. It’s fun to help others because it feels good.” — Kevin Stirtz customer service is the most natural activity in the world. It’s fun to help others because it feels good.” — Kevin Stirtz More

by huberthuff Verified Customer Verified Customer

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Justin was great. Very polite and helpful as was everyone who helped me. I would definitely recommend Toyota Direct to others. Thank you! Very polite and helpful as was everyone who helped me. I would definitely recommend Toyota Direct to others. Thank you! More

by rboydwbts Verified Customer Verified Customer

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