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Justin Gibbs
Justin Gibbs | Page 25
Service Advisor
Shottenkirk Honda of Huntsville
6591 Hwy 72 W
Huntsville, AL 35806
262 Reviews
262 Reviews
Write a Review262 Reviews of Justin Gibbs
October 20, 2023
Everything is very nice! All the Team Members are very professional!! Pleasant experience! Very pleased with the service on my car too! All the Team Members are very professional!! Pleasant experience! Very pleased with the service on my car too! More
by THUFFMAN23
Verified CustomerOther Employees Tagged: Michael Weesner
October 19, 2023
service was great Mr, Rockett was very nice and helpfull. would dedinatly refur Shottenkirk to friends and neighbors. would dedinatly refur Shottenkirk to friends and neighbors. More
by CINDYSPRUILL25
Other Employees Tagged: Michael Weesner, Scott Rockett, JR Reynolds, Sami Boustani , Erik Barbera, Kevin Duffy
October 11, 2023
I purchased a 2017 Honda Pilot for $22,000 on 9/16. On the way home, the Emissions System Problem light came on. I messaged a picture of this to the salesperson the next day and he assured me it woul On the way home, the Emissions System Problem light came on. I messaged a picture of this to the salesperson the next day and he assured me it would be fixed under warranty. We live over an hour away so we scheduled an appointment for 9/28 because of our work schedules. During our visit, they replaced the fuel injectors, and told me that that would fix the problem. Eight days later, the light came back on again. I took it back to the service department, expecting them to fix the issue under warranty, but instead, I was told less than 30 minutes that the front catalyst was bad and that it was not covered under the warranty we had purchased. They wanted to charge me over $1600 to repair the front catalyst. Either the service department is incompetent, or they intentionally tried to deceive me while I could still return the vehicle by putting a Band-Aid on the problem when they replaced the fuel injectors. Had I known that the vehicle needed almost $2000 in repairs we would not have purchased the vehicle for $22,000! There is no way that the dealership did not know that this was a problem before we purchased the vehicle as the light turned on literally on our drive home. This is the most expensive vehicle purchase we have ever made and I cannot believe that Shottenkirk Honda will not stand behind the product they sold me. There is no way I would ever recommend this dealership to anyone again. This is a very poor and deceptive business practice. More
by jasonkimbrell
Other Employees Tagged: Ken Boustani, Michael Weesner, Scott Rockett, JR Reynolds, Sami Boustani, Sampley Barinaga , Erik Barbera, Kevin Duffy
October 10, 2023
I had to call the dealer because my car wouldn’t start. I was stranded in a parking lot. The service operator that received the call made sure I left a message for a service personnel. In less than five mi I was stranded in a parking lot. The service operator that received the call made sure I left a message for a service personnel. In less than five minutes, I received a call from Scott.He told me what I needed to do. After getting the car started and arriving at the dealers, Service was excellent! Justin was great! Thank you. More
by FOSTER425DF
October 05, 2023
Everyone was nice and easy to talk to and deal with. The work was done in a quick and efficient manner. The work was done in a quick and efficient manner. More
by COTTONHOME2018
Other Employees Tagged: Michael Weesner, Scott Rockett, JR Reynolds, Sami Boustani, Ben Boles , Erik Barbera, Kevin Duffy
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