Justin Harbert | Page 11

As always, M-B of Hagerstown comes through for me. As this last purchase was my 12 car purchased from this dealership and can't imagine my self going to another dealership let alone changing brands. Mi As this last purchase was my 12 car purchased from this dealership and can't imagine my self going to another dealership let alone changing brands. Mike has always been my go to guy when it comes to getting the answers that I have regarding all of the new makes and associated technology. He is a very personable guy, with a wealth of knowledge. As the process created to purchase a car from this dealership is as streamlined and pleasant, it is hard to believe that they can improve on it, but they most certainly have and it is breeze to get the paperwork completed and into the drivers seat of your new vehicle. From the front of the house to the back of the house, this dealership performs flawlessly and with great pride I recommend them to all of my friends and family. Regards, Kirk Edwards More

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Best Mercedes dealership Very pleased with Barry our salesman and Justin the general manager. They both went above and beyond to make this a great experience. We would recomme Very pleased with Barry our salesman and Justin the general manager. They both went above and beyond to make this a great experience. We would recommend this dealership to everyone More

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You Won’t Be Disappointed! Having owned Merecedes automobiles for the past 35 years, we have already formed high expectations for the cars, and the people who sell and service t Having owned Merecedes automobiles for the past 35 years, we have already formed high expectations for the cars, and the people who sell and service them. Mercedes of Hagerstown has raised the bar. From our first telephone conversation to the day of delivery, our experience was wonderful. Barry London, our sales representative, was extremely knowledgeable, patient, and fun to work with. I would highly recommend him. It was a pleasure also to meet with Sales Manager, Austin Sherman, and General Manager, Justin Harbert. For those of us who dread the numbers crunching, loan docs, registration and warranty programs, relax, Tony Mills takes away the stress. In short, five stars to Mercedes Benz of Hagerstown. Doug & Gisele Mohler More

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but Rob Said Awesome experience leasing a new vehicle with Rob Edmonds. Very informative and knowledgeable of all vehicles we asked about. Rob and Mercedes of Hage Awesome experience leasing a new vehicle with Rob Edmonds. Very informative and knowledgeable of all vehicles we asked about. Rob and Mercedes of Hagerstown MD were a class act!! More

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A pleasure from start to finish! Mercedes-Benz of Hagerstown jumped ahead of the competition (ahem - BMW and Audi dealers elsewhere) right from the start when Rob Edmonds responded to Mercedes-Benz of Hagerstown jumped ahead of the competition (ahem - BMW and Audi dealers elsewhere) right from the start when Rob Edmonds responded to my e-mail within five minutes. (It's worth noting that it is now five months after I first made contact and, although I made other arrangements with the other dealers, Rob remains the ONLY one to have responded to my e-mail!) Rob was conscientious and responsive from the beginning, as well as polite and charming. We had a lovely test drive of a GLC300 at the appointed time, and I made my decision not long after. Rob worked hard to find me a car with everything I wanted, but I decided to order one instead. He took to heart my request that most of our communication be through e-mail as I frequently work alone and phone calls have a tendency to be either cut short, or extended excessively while I deal with work - I have sales people at work with whom I've been dealing for years who can't seem to get that simple fact through their heads, so I really appreciated Rob's quick pick up on it! Rob kept in touch with me throughout the wait while my car was being assembled and shipped, and when it arrived minus a couple of the options I had requested, he and GM Justin Harbert did everything they could to keep me happy. I opted to take the car as it was rather than wait another three months for a new one to be built, and the experience I had when I went to finalize the sale and pick up the car just put the icing on the cake. Silk, chocolate, and sleek design! My car was hidden under silk for me to unveil, I was presented with a block of chocolate emblazoned with a line drawing of the dealership, and my keys were in a sleek box. Rob and I went through everything, I was introduced to Adam Himmelwright, who would lead my service team, and then I was passed off to the charming Tony Mills for finalizing the sale. At the last minute I opted for a couple of dealer add-ons, so a few days after I had brought my car home, one of the service guys (I'm sorry that I didn't get his name) drove the hour from the dealership to my work, picked up my car and left me a loaner, took my car an hour back and installed the add-ons, then brought it an hour back again the same evening, presenting me with my finished car (which had been washed and cleaned again) as well as a couple of chocolate biscuits. This is my first luxury car, so maybe this is par for the course, but I don't think so. Rob, and every one else at Mercedes-Benz of Hagerstown, really went above and beyond for me. More

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GLC300 4MATIC I could not believe it was time to turn in my lease on the GLA250. I was a bit overwhelmed at first because I had so many options. But Mike Lavrenchik I could not believe it was time to turn in my lease on the GLA250. I was a bit overwhelmed at first because I had so many options. But Mike Lavrenchik worked very hard to find me the right SUV. He was extremely patient with me as he reviewed the various options and all of what they had to offer; including going out in the pouring rain to pull up the SUV's side by side - I mean, who does that with a smile on their face?! This is the second Mercedes I have bought/leased from them. I would not go anywhere else! Shoutout to Tony, Austin, & Justin as well! Tony made the finance process extremely easy!!! I was in and out of his office in less than 15 minutes!!! Tony made sure to review all of the options, but was not pushy whatsoever, either! Austin, the sales manager went above and beyond for me as well!! He truly cares about his customers, and I cannot thank him enough for all the hard work he did to make sure I got the exact color I wanted! And finally, thanks to the GM Justin! Justin is extremely nice, and I really appreciated that he personally took the time to say hello, and made sure I got the SUV I was looking for! All in all, if you want an effortless, and fun experience then MB of Hagerstown is the place to go! Everyone is very friendly, and I have always had a pleasurable experience! Thanks, guys! More

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Excellent Service Top notch customer service from the top down! Thank you again- by far the best Mercedes dealership I've ever worked with. .Thank you gentlemen for a s Top notch customer service from the top down! Thank you again- by far the best Mercedes dealership I've ever worked with. .Thank you gentlemen for a stellar experience. More

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I recommend MBH! Salesman very helpful and knowledgeable. Not pushy or overbearing. Let me make the choice which was right for me and my family. I was consideri Salesman very helpful and knowledgeable. Not pushy or overbearing. Let me make the choice which was right for me and my family. I was considering a number of makes and models, including others which are typically more affordable than MB. I was pleased to find a very reasonable price on a very good car. I commend salesperson, Barry London, sales manager, Justin Harbert, and finance staff, also. I would recommend MBH to others. More

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best dealership in the washington metro area this is the only place i trust to service my mercedes, and when i am in the market for a new mercedes. wish i could bring my bmw and toyota here for this is the only place i trust to service my mercedes, and when i am in the market for a new mercedes. wish i could bring my bmw and toyota here for service. More

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Great Experience! I have purchased many vehicles here. "My" salesman Mike Lavrenchik, and the whole are group, professional, friendly and helpful. They make the car b I have purchased many vehicles here. "My" salesman Mike Lavrenchik, and the whole are group, professional, friendly and helpful. They make the car buying experience awesome! More

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