Justin Harbert | Page 12

Loving my new ride! One day I took my 2005 ML 350 into Mercedes-Benz Hagerstown for maintenance... My ML was a perfectly good car and I was happy with it, but I fell in l One day I took my 2005 ML 350 into Mercedes-Benz Hagerstown for maintenance... My ML was a perfectly good car and I was happy with it, but I fell in love with the loaner! I am a safety nut so it wasn't difficult to see it might be time for a new car. Over the next several days I did a lot of online shopping and talking to Kyle Swanson, who quickly found me the perfect C Class 300. I never felt pressure to do anything. When Kyle had to go out of town unexpectedly, this dealership didn't miss a beat. I witnessed first hand a team working together as they hustled to make my experience nothing less than totally satisfactory. I believe I met and talked to nearly everyone before I left! Kyle was back the day I picked up my new car. I wouldn't have believed it but I think his smile was bigger than mine and that was worth seeing! I wholeheartedly recommend this dealership; super nice people that are fun too. Gotta love that! More

Print

Another great day With this being the purchase of my 11th car from this dealership, I am truly amazed at the continual high level of attention and caring that the whole With this being the purchase of my 11th car from this dealership, I am truly amazed at the continual high level of attention and caring that the whole team puts forth. Although I love the brand, this dealership makes it so easy to, want to, come back time after time. My long time sales rep Mike knows what I like and makes the experience seamless, he is the best... More

Print

Fantastic experience! Michael was fantastic- I’ve known him for years and he patiently waited while I leased other brands of cars...always knowing I would end up in a Merce Michael was fantastic- I’ve known him for years and he patiently waited while I leased other brands of cars...always knowing I would end up in a Mercedes. Justin was great, too. I went in thinking I knew which car I wanted- he suggested that I drive another for comparison. Wow- ended up buying that one instead! More

Print

The BEST Experience! We went to Younger Mercedes with the intention of getting more information of the white SUV in the picture. My husband didn’t think we would be purch We went to Younger Mercedes with the intention of getting more information of the white SUV in the picture. My husband didn’t think we would be purchasing the vehicle with such ease, but Rob made everything so easy. He was educated, easy going and knew everything about the vehicle. He never played the games you get of going back and forth. We knew what our vehicle was worth that we wanted to trade in and he agreed. The GM, was also genuine and was kind. The entire visit was pleasant and we felt like they were truly interested in making sure we were getting the car we wanted, not the one they wanted to sell...how refreshing! Great dealership...great people! More

Print

Smooth Operation Barry was great to work, he understood what I was looking for and made the process easy. This is the second vehicle that I have worked with Barry to p Barry was great to work, he understood what I was looking for and made the process easy. This is the second vehicle that I have worked with Barry to purchase. Austen handled my paperwork and was very good with explaining my options. Justin has a great team working with him. More

Print

Ease of purchasing a new car This is the 6th vehicle we have purchased from MB of Hagerstown. We have worked with Mike Lavrenchik as our Sales Consultant for the last three Merce This is the 6th vehicle we have purchased from MB of Hagerstown. We have worked with Mike Lavrenchik as our Sales Consultant for the last three Mercedes cars we have bought.. Mike makes purchasing a new vehicle an enjoyable experience. Mike takes the time to talk to me and he matches my needs with the vehicle that would suit my lifestyle the best. Mike takes as much time as you need to learn all of the new gadgets, and his follow-up after the sales is ongoing to make sure you are happy with your new vehicle. I would HIGHLY recommend this dealership and using Mike as your Sales Consultant and their service department is the BEST! More

Print

"Another Great Experience at Mercedes-Benz of Hagerstown" Service is an "absolute reason" I bought an ML350, E350 and leased my current 2018 C300! Alex Folz, my usual Service Representative, has a special wa Service is an "absolute reason" I bought an ML350, E350 and leased my current 2018 C300! Alex Folz, my usual Service Representative, has a special way of knowing exactly why my vehicle is there for service, my expectations, driving habits, and that he is straight forward with his recommendations, superb service employee!! Like Alex, Adam is always front and center when needed during special unscheduled visits for support on an issue, another superb employee!! Lisa Stonebraker is really great on the phone helping guide people where they need to be and she actually cares about your problem and goes the extra mile to help, superb employee!! What can I say, from a Management perspective, Marty Gillions goes out of his way every time I visit the dealership to insure I've been taken care of and satisfied with their work, superb Management Employee!! I can't say enough positive comments about Justin Harbert and his unique ability to handle issues at all times, day, night, vacation, or a family outing, he's been there to help, a major reason I've bought another Mercedes-Benz. Top caliber Management Representative that Hagerstown Mercedes-Benz is extremely fortunate to have, Mr. Justin Harbert!! Last but not least, Michael Lavrenchik, Sales, knows what I like, how it should look, and how to have the instruments set to my liking. He's extremely personable with the ability to defuse a tense situation with a positive outcome! Superb Sales Representative that should be recognized with special attention during his great career!! More

Print

Thank You Rob Edmonds and the Hagerstown Team I recently purchased a vehicle from Mercedes-Benz of Hagerstown. I was purchasing from 750 miles away. This type of long-distance purchase usually m I recently purchased a vehicle from Mercedes-Benz of Hagerstown. I was purchasing from 750 miles away. This type of long-distance purchase usually makes things much more complicated; however, Rob Edmonds, my sales consultant, went above and beyond to make this as seamless and transparent as possible. His immediate response to any inquiries I had, as well as his communication skills, made me feel confident and assured that I was purchasing a vehicle that was exactly what I was looking for. When I picked up my vehicle, a car that is almost impossible to find now (r350), it truly was everything they said it was and more. The customer service was top notch and my car was absolutely pristine. Thank you very much to Rob Edmonds, Manager Justin Harbert, and the entire team at Hagerstown who helped a client all the way from St. Louis feel right at home. More

Print

Best dealerships in USA In the last 7 years I bought couple of used vehicles from Mike for my children. My older one went to high school with the 2006 ML350 and then to colle In the last 7 years I bought couple of used vehicles from Mike for my children. My older one went to high school with the 2006 ML350 and then to college in mid-west and now driving it in the west coast as military officer and came all the way from Cal to buy third vehicle from Mike. He gave the second vehicle bought from Mike to his younger brother. When you buy vehicle for your precious younger one there is no other place like this dealership. More

Print

Best all around: buying and servicing After having been a customer for more than a decade with several vehicles, I continue to be impressed with their service department and their sales. After having been a customer for more than a decade with several vehicles, I continue to be impressed with their service department and their sales. I took a GLK with 210k miles under its belt for routine service, where a critical problem was discovered that necessitated a car replacement. The service folks gave patient and solid advice, listening to special needs having to be accommodated. The sales people were all-around professional and a pleasure to deal with. The purchase process was smooth as silk. These people have been treating me like family... and MB of Hagerstown will have my loyalty for another decade...at least! More

Print