Justin Raymond | Page 14

DCH Honda really cares about their customers. Their service department is exceptional. I trust my vehicles service to a great team Their service department is exceptional. I trust my vehicles service to a great team More

by Bernie Verified Customer Verified Customer

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The service is excellent. Mr. Justine explained each service I requested. He gave me a ride (uber) also new for me. Mr. Justine explained each service I requested. He gave me a ride (uber) also new for me. More

by Sqr Verified Customer Verified Customer

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I was so pleased with the service I got from them. they are extremely helpful and extremely polite. they are extremely helpful and extremely polite. More

by Mohamed Verified Customer Verified Customer

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Overall I had a very positive experience, however since then I did leave an important message and no one returned my call then I did leave an important message and no one returned my call More

by billhenry Verified Customer Verified Customer

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Service was impeccable, prompt, and professional. Justin is an absolute legend- Smart, efficient and friendly. Justin is an absolute legend- Smart, efficient and friendly. More

by fetes-letters0c Verified Customer Verified Customer

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Justin was very professional and went out of his way to make sure he kept me updated. make sure he kept me updated. More

by GMD530 Verified Customer Verified Customer

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I was pleased with Jason assistance. He helped me a lot. I was impressed with his knowledge and I appreciate his soul!!!Thank you Jason!!! Thank you Honda!!! He helped me a lot. I was impressed with his knowledge and I appreciate his soul!!!Thank you Jason!!! Thank you Honda!!! More

by PLUKASIK1971 Verified Customer Verified Customer

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Justin was pleasant and managed my service visit efficiently. One of the recommended services after the multi-point inspection was for a transmission fluid exchange. Interesting, since I had that efficiently. One of the recommended services after the multi-point inspection was for a transmission fluid exchange. Interesting, since I had that service done at my last visit to DCH Kay Honda. It may have just been an oversight, which is understandable, but it causes me to pause and wonder how these service recommendations are formulated. I appreciate that Justin did not pressure me to have other services done, but made me aware of things that may need attention in the future. Overall, I have a positive view of DCH Kay Honda, both on the sales and the service side of the business. My only concerns are related to your service center pricing model. My car was due for a brake fluid exchange (after 3 years) and I asked Justin if DCH Kay Honda could match a Goodyear $99 promotion for this service. He told me a brake fluid exchange at DCH Kay Honda is $189 (!) and he would not be able to discount the service by that much. Although I would have preferred to have the work done at DCH Kay Honda, for the *significant* difference in price, I had it done at Goodyear. Also, I needed to have a flat tire patched, due to an embedded screw in the treads. DCH Kay Honda wanted $59 (!) to repair the tire; Goodyear did it for $30. Finally, I *really* dislike the $9.99 charge that is added to every work order, purportedly for “shop supplies” and previously, during the pandemic, for “safety materials”. Considering *none* of my car’s fluids were topped off as part of the services and I was charged separately for an oil filter crush washer, I consider this fee to be bogus and just another profit center for the dealership. Although this type of deceptive practice is rampant in the auto service industry, at least in NJ, it certainly isn’t enhancing your reputation. Please consider advertising the fully loaded price of your services to include incidentals (formerly known as overhead). More

by Jeffrey Verified Customer Verified Customer

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Everyone was great! And helped my father get the car he wanted and he did! We are so happy with the car and the help that was provided by this specific dealer, will defi And helped my father get the car he wanted and he did! We are so happy with the car and the help that was provided by this specific dealer, will definitely be coming back! More

by SAKSHIJULKA23 Verified Customer Verified Customer

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Great service. Courteous technician I would recommend DCH service to my family and friends . I'm very satisfied Courteous technician I would recommend DCH service to my family and friends . I'm very satisfied More

by msbdnj5 Verified Customer Verified Customer

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