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Kacie Greico
Kacie Greico at Toyota of Scranton

Kacie Greico | Page 14

Service Advisor

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

Contact Me
4.9
281 Reviews

Dealership Experience

8 yrs, 1 mo

Industry Experience

8 yrs, 1 mo

4.9

281 Reviews

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281 Reviews of Kacie Greico

February 03, 2023

Dealership Rating
Employee Rating

Except for labor rate to high it's very good. Very easy to work with for appointments and answered all questions More

by DAK409dak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: MaryJo Preno excellent

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Feb 06, 2023

Toyota of Scranton responded

DAK409, Thank you for taking the time to provide feedback on your recent service visit. Your comments were noted and will discuss at daily meeting. Our goal is to provide the best guest experience when visiting our dealership. We want you to feel good about doing business with us and know we have your best interest in mind. We value you as our customer and appreciate your loyalty to our dealership. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsfos.com

January 31, 2023

Dealership Rating
Employee Rating

Nothing but excellent and effective service. Greeted with a smile and felt like a million bucks. More

by mmontaque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 01, 2023

Toyota of Scranton responded

mmontaque, Thank you for taking the time to provide feedback on your recent experience at our dealership. I saw you were dealing with the service department and collision center. I am thrilled you enjoyed working with our team. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

January 27, 2023

Dealership Rating
Employee Rating

I owned several new vehicles before this 4 runner and I always have them serviced at their respective dealership . They were all nice however this dealership has them beat by a mile.it was a step into the More

by JAYGOULD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Stephanie McNair, Brian Cloud, james Brown , A J Wallace

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Jan 27, 2023

Toyota of Scranton responded

Hi Jay, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

January 25, 2023

Dealership Rating
Employee Rating

Kacie is an outstanding service advisor. She's a great communicator, explains the issues so that I can understand them and is responsive to any of my questions. More

by JANET_BURGAN
Recommend Dealer
Yes

Other Employees Tagged: Stephanie McNair , Corey Boynton, Michael Reilly

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Jan 26, 2023

Toyota of Scranton responded

JANET_BURGAN, We are thrilled all went well at your service visit and you enjoy working with Kacie. It is our goal that you understand any repairs completed on your vehicle and any recommendations made. Thank you for taking the time to offer your feedback. It is so important. We look forward to seeing you at your next visit. Take care, Mary Jo Preno Vice President of Guest Experience

January 25, 2023

Dealership Rating
Employee Rating

Kacie did a terrific job, making sure that everything was done right with our Toyotas: Sienna and Highlander maintenance. She even had some tips on how to save money on maintenance. Janine was very good at More

by CSUTTON301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Janine

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Jan 26, 2023

Toyota of Scranton responded

CSUTTON301, Thank you for your loyalty to our dealership. We are so happy to know Kacie was so helpful at all your service visits. Our goal is to provide the best guest experience at every visit to our dealership. We do value you as our customer and appreciate your business. Thank you, Mary Jo Preno Vice President of Guest Experience

January 19, 2023

Dealership Rating
Employee Rating

Very professional staff. They were as determined as I was to figure out what was wrong with my remote start. More

by MARGE134
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Grieco , Tyler Lesjack and DJ

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Jan 22, 2023

Toyota of Scranton responded

Hi Marge134, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

January 19, 2023

Dealership Rating
Employee Rating

Great dealership. Nice people. Quick service. And a great product-- Toyota suvs & trucks. I'm always treated well by every department. More

by JEFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Thomas , Curt Manck, Kevin Morrow

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Jan 20, 2023

Toyota of Scranton responded

Hello Jeff, Hi George, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

January 06, 2023

Dealership Rating
Employee Rating

STAFF HELPFUL, CONSIDERATE, EFFICIENT, KNOWLEDGEABLE AND CONSIDERATE. WORK WAS PERFORMED QUICKLY AND VERY MUCH APPRECIATED. More

by MESPRAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 09, 2023

Toyota of Scranton responded

MESPRAU, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

December 28, 2022

Dealership Rating
Employee Rating

Easy and quick service on my new vehicle. Our service rater was efficient and quick More

by WOOSTERKIMBERLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 28, 2022

Toyota of Scranton responded

WOOSTERKIMBERLY, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership, and you enjoyed working with our service team, especially Kacie. Thank you for letting us know! We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

December 26, 2022

Dealership Rating
Employee Rating

My needs were met & the female that helped me was great. Sorry I don’t remember her name. More

by DANBARTLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Aimer

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Dec 27, 2022

Toyota of Scranton responded

DANBARTLE, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership, and you enjoyed working with our service team, especially Kacie. Thank you for letting us know! We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

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