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Karalee Sollars
Karalee Sollars at Zeigler Subaru of Lafayette
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Karalee Sollars | Page 2

Service Manager

Zeigler Subaru of Lafayette

1600 S Creasy Ln
Lafayette, IN 47905

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4.7
19 Reviews

Dealership Experience

9 yrs, 2 mos

4.7

19 Reviews

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19 Reviews of Karalee Sollars

November 18, 2021

Dealership Rating
Employee Rating

Excellent service, especially the interaction with all the service people! etc, etc, etc, etc, etc. More

by BARRETT1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Sean Summers, Brad Belaire, Jenny Scott, Kenzie Hughes , Avery Burrows, Taylor Cooper, Craig Gipson, Kandace Pherson, Jordan Shoff

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Nov 19, 2021

Zeigler Subaru of Lafayette responded

Thank you for taking the time to leave us a review! It was a pleasure having you visit us here at Bob Rohrman Subaru and we hope to see you again next time!

October 02, 2021

Dealership Rating
Employee Rating

I experience above extraordinary service when ever I have reason to visit my SUBARU dealership. More

by DOTLANZALOTTO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jenny Scott, Kenzie Hughes , Taylor Cooper, Kandace Pherson

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Oct 04, 2021

Zeigler Subaru of Lafayette responded

This is what we love to hear! We're happy we provided you with a 5-star experience!

July 28, 2021

Dealership Rating
Employee Rating

Every time I've been here, I've had issues. I cannot trust the service done here, and I will not be taking my car in here again. More

by VIK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
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Aug 11, 2021

Zeigler Subaru of Lafayette responded

Hello - I'm sorry to hear this and would like the opportunity to learn more about any issues you've had with our service department so that I can address them appropriately with the team. If you have a moment, would you consider contacting me directly? Thank you, Brad Belaire - General Manager - 765-449-8100

Sep 22, 2021

VIK responded

I realize this is a month late since you contacted me, and I went back and forth about responding, but I decided to finally get around to it. I want to stress that the customer service I have received has usually been excellent, and any complaints in the past have been promptly dealt with. However, my issues relate to the actual service performed on my car (2014 Outback), for which I have numerous complaints. The most egregious instance is the last time I took it over, and what has prompted me to never bring in my car ever again, despite the convenience of working at SIA and having my car picked up and dropped off from work. My car sees at least 600 miles/week (up to 800 some weeks), I cannot afford a new car, and I need this one running as best as I can. I will not risk bringing it in to you when I cannot trust the service being done on my car. The last time I brought it in (June 24th) I had an oil change and tire rotation performed. The rotation has left my car so badly misaligned that it pulls my car dramatically to the right. While this is bad enough by itself, the bigger issue is that the oil change was not performed correctly, and the crimp or clamp was not seated right, causing oil to leak out. If my car had not had another serious issue which made me take it in to someone to get it checked, this would not have been caught, which would have been catastrophic for my engine. So I cannot even trust a simple oil change! The other thing I have noticed which seems highly unethical is that even though Subaru recommends an oil change every 7500 miles, you put a sticker for only 6000 miles. Maybe you think people won’t notice and bring in their cars more frequently for their oil changes. The more serious issue is that you back date the reported mileage to cover over this fact. For example, I last got my oil change at 165009 miles, the sticker in my car says the next one needs to be at 171009 (so +6000, not +7500), but the mileage on my receipt says I brought in the car at 163079!! Extremely shady practice, and not the first time I’ve noticed this. Besides that, in every instance I find different ways you guys nickel and dime during servicing. For example, recommending my wipers need to be changed one week after they had been changed! (is my car actually even checked??), tacking on a “customer pay shop charges for repair” fee that no one can tell me what it is for. Anyway, the above was the last straw. You’ve lost me as a customer, and I’m done bringing my car in. I should have trusted my gut in the past (it took over a month to get my 60K servicing done, and it was appeased by offering a few free oil changes). Like I said, I need this car running well, and I refuse to bring it in to a place where I cannot trust the service at all.

July 26, 2021

Dealership Rating
Employee Rating

The sales people there are scammers and lie to Subaru employees telling us that the 500 maintenance package covers the tire and rim repair. I went in there trying to sell them my Subaru ascent to get ano More

by LXWILLIAMS92
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Sean Summers, Mark Cravatt, Brad Belaire , Avery Burrows, Craig Gipson, Terran Patton, Kandace Pherson, Jordan Shoff, Josh Swanson

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April 30, 2021

Dealership Rating
Employee Rating

Very friendly and the service was outstanding. Because it was a recall it was free. They also had a loaner car for me to drive which was excellent. More

by MARK_LOOMIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brad Belaire, Jenny Scott, Kenzie Hughes , Avery Burrows, Taylor Cooper, Terran Patton, Kandace Pherson, Jordan Shoff

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Apr 30, 2021

Zeigler Subaru of Lafayette responded

It was our pleasure to take care of you! Thanks for being a Bob Rohrman Subaru customer. See you next time!

April 25, 2021

Dealership Rating
Employee Rating

I have had extensive dealings with Brad and Karalee, (along with Kenzie, the service department and my salesman, John P.) EACH AND EVERY TIME they have been helpful, professional and have gone out of More

by POWELLCAROLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: John Pilatz, Brad Belaire, Kenzie Hughes , Terran Patton

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Apr 27, 2021

Zeigler Subaru of Lafayette responded

Wow! That is what we like to hear! We are so glad to hear Brad and Karalee continue to go out of their way for you and we are glad to have you as part of the Bob Rohrman Subaru family. Thank you for this incredible feedback and we hope to see you again soon!

April 13, 2021

Dealership Rating
Employee Rating

Too happy to upsell when their own coupon was going to cut into their bottom line. If you need an oil change, DIY or go somewhere else. More

by ANDREW9
Recommend Dealer
No

Other Employees Tagged: Taylor Cooper

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Apr 29, 2021

Zeigler Subaru of Lafayette responded

Andrew - I’m sorry to see that you were not satisfied with your experience. If you're willing, please reach out to our team and we'd be happy to address your concerns, Brad Belaire - General Manager - 765-449-8100

March 23, 2021

Dealership Rating
Employee Rating

The service manager went above and beyond with my last appointment. Several improvements have been made in the shop to make the experience quick and easy. Highly recommend for all your service needs. More

by angel19halo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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Mar 23, 2021

Zeigler Subaru of Lafayette responded

We always aim to go above and beyond for our customers at Bob Rohrman Subaru! We're so glad to hear your experience was no less!

February 24, 2021

Dealership Rating
Employee Rating

Everyone in the service department is AMAZING! You can tell each and everyone of them cares about their customer. Wouldn’t take my car anywhere else! More

by KHughes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brad Belaire, Jenny Scott, Kenzie Hughes , Taylor Cooper, Kandace Pherson, Jordan Shoff

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Feb 24, 2021

Zeigler Subaru of Lafayette responded

Thank you for this great feedback! Our customers are always our number one priority here at Bob Rohrman Subaru!

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