Karen Carofano
Karen Carofano at Toyota of Wallingford

Karen Carofano | Page 5

Service Manager

Toyota of Wallingford

859-861 North Colony Road
Wallingford, CT 06492

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4.8
132 Reviews
4.8

132 Reviews

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132 Reviews of Karen Carofano

June 30, 2021

Dealership Rating
Employee Rating

The people here were great! They couldn't do enough for me and my van. They informed me daily on what they did to my van, how far along it was and if they found the problem. After some time they were unabl More

by michaelstudent75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Olson, Carla and Lorraine were the two ladies that kept me informed daily and I can't thank them enough for the wonderful job they did!!

June 22, 2021

Dealership Rating
Employee Rating

Fantastic! Carla’s helped me out a number of times, and every single one has been completely free of any stress, and incredible considerate and thorough. Can’t thank you guys enough for how incredibly goo More

by rthomas2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Olson, Carla

May 19, 2021

Dealership Rating
Employee Rating

Steve Jr. was excellent gave us great price on new Camry AWD and top dollar on trade salesman John Savenelli was very nice not pushy no pressure More

by Bob58
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Zion Sr, Sohail Butt, Mike Cote, Eric Levine , Bob Olson, John Savenelli, Elvin Witcher, Steve Zion Jr

April 06, 2021

Dealership Rating
Employee Rating

Employees bend over backwards to make sure customer is satisfied. I wouldn’t consider buying or servicing any car at someplace other than this dealership More

by kathleenallison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Olson

April 01, 2021

Dealership Rating
Employee Rating

Brought car in for warranty issue to be corrected, women neglected to inform me that they needed access to back seat. She said if "you run right down and clean it out we can have the car ready this afterno More

by muffie555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Lorraine

Apr 01, 2021

Toyota of Wallingford responded

Hi, I am really sorry you had a bad experience last time you came down, and we apologize that we did not inform you ahead of time to clear out the back seat. We would like an opportunity to make things right with you, can you please give our service manager Paul a call at (203)303-1078.

March 30, 2021

Dealership Rating
Employee Rating

Appointments are available again to sit and wait for the car, rather than dropping car off the night before. Very professional and courteous assistance. Excellent service as always. Thank you! More

by delucia525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Olson

March 27, 2021

Dealership Rating
Employee Rating

I have had my 2011 Toyota Tacoma serviced at this dealership since day of purchase dating back to Sept.2011. The two service advisors Bob Olson and Karen Carafano that I have dealt with have been exc More

by art_talb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Olson

January 10, 2021

Dealership Rating
Employee Rating

The staff was very pleasant and informative. They answered my questions thoroughly. The work was completed in a reasonable amount of time. I would definitely recommend them to others. More

by Gramma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Olson

January 06, 2021

Dealership Rating
Employee Rating

Excellent service, excellent work and repair quality from the technician. Great service and communication. Would recommend Toyota of Wallingford to everyone! Excellent overall experience. TY More

by Jason31colon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Olson

November 20, 2020

Dealership Rating
Employee Rating

Why do we have forced minimum word review section. I've been going there from an hour away for 10 years, that's 25 words. More

by keithcollins118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Olson

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