Karen Carofano | Page 6

Employees bend over backwards to make sure customer is satisfied. I wouldn’t consider buying or servicing any car at someplace other than this dealership satisfied. I wouldn’t consider buying or servicing any car at someplace other than this dealership More

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Brought car in for warranty issue to be corrected, women neglected to inform me that they needed access to back seat. She said if "you run right down and clean it out we can have the car ready this afterno neglected to inform me that they needed access to back seat. She said if "you run right down and clean it out we can have the car ready this afternoon". The person doing intake should have noticed that the back seat had stuff in it when I dropped it off yesterday. What a group of morons. More

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Appointments are available again to sit and wait for the car, rather than dropping car off the night before. Very professional and courteous assistance. Excellent service as always. Thank you! car, rather than dropping car off the night before. Very professional and courteous assistance. Excellent service as always. Thank you! More

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I have had my 2011 Toyota Tacoma serviced at this dealership since day of purchase dating back to Sept.2011. The two service advisors Bob Olson and Karen Carafano that I have dealt with have been exc dealership since day of purchase dating back to Sept.2011. The two service advisors Bob Olson and Karen Carafano that I have dealt with have been exceptional. Their professionalism is by far outstanding. All work by the Toyota tech's have been as promised. All I can say in addition is...TOYOTA LET"S GO PLACES. More

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The staff was very pleasant and informative. They answered my questions thoroughly. The work was completed in a reasonable amount of time. I would definitely recommend them to others. answered my questions thoroughly. The work was completed in a reasonable amount of time. I would definitely recommend them to others. More

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Excellent service, excellent work and repair quality from the technician. Great service and communication. Would recommend Toyota of Wallingford to everyone! Excellent overall experience. TY the technician. Great service and communication. Would recommend Toyota of Wallingford to everyone! Excellent overall experience. TY More

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Why do we have forced minimum word review section. I've been going there from an hour away for 10 years, that's 25 words. been going there from an hour away for 10 years, that's 25 words. More

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Clueless Service department. Made an appointment - drove down then they said they could not do the repair. NOT RECOMMENDED - A1 in New Haven and Stephen in Bristol are much better choices and charge mu down then they said they could not do the repair. NOT RECOMMENDED - A1 in New Haven and Stephen in Bristol are much better choices and charge much less. More

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Oil Change and Tire Rotation during COVID-19 I came to WOW Toyota from New Milford for a tire rotation and oil change. I drive this distance due to the customer service and experience. Unfortun I came to WOW Toyota from New Milford for a tire rotation and oil change. I drive this distance due to the customer service and experience. Unfortunately though the service was excellent, and the people were friendly, WOW Toyota does not assist customers with over an hour to travel there and back. Due to COVID-19, you may not wait for your car. There is not a designated window of time. I had to drive 1 hour plus there to drop off, be picked up by my husband, to be driven back the next day. Upon arrival with the temps at 103 degrees, I was told I would not be allowed to use the bathroom after having the nerve to drink liquids on the way to stay hydrated. I was told I would use CVS or Starbucks. I am not homeless and I don't think CVS or Starbucks would like to hear that WOW Toyota is sending their customers to use another establishments restroom. Other dealership allow the customers to wait with a mask. I could deal with leaving the car but to not be allowed to use a bathroom is just rude and I should have been notified on the phone when I made the appointment. You should have facilities set up, a flushing port-a-potty is n alternative. My other issue is the uniform for the staff. I do not think in that type of heat you need to have two young men in full uniform including their hat working outside on the pavement. The pop up tent till little to ease the humidity and temperatures. I would not be surprised if someone came down with heat stroke. More

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This is truly the best place to buy a vehicle where you are really treated like family everyone treats me like a king I won’t buy from anyone else I am a customer for life are really treated like family everyone treats me like a king I won’t buy from anyone else I am a customer for life More

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