Karen Carofano | Page 6

Clueless Service department. Made an appointment - drove down then they said they could not do the repair. NOT RECOMMENDED - A1 in New Haven and Stephen in Bristol are much better choices and charge mu down then they said they could not do the repair. NOT RECOMMENDED - A1 in New Haven and Stephen in Bristol are much better choices and charge much less. More

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Oil Change and Tire Rotation during COVID-19 I came to WOW Toyota from New Milford for a tire rotation and oil change. I drive this distance due to the customer service and experience. Unfortun I came to WOW Toyota from New Milford for a tire rotation and oil change. I drive this distance due to the customer service and experience. Unfortunately though the service was excellent, and the people were friendly, WOW Toyota does not assist customers with over an hour to travel there and back. Due to COVID-19, you may not wait for your car. There is not a designated window of time. I had to drive 1 hour plus there to drop off, be picked up by my husband, to be driven back the next day. Upon arrival with the temps at 103 degrees, I was told I would not be allowed to use the bathroom after having the nerve to drink liquids on the way to stay hydrated. I was told I would use CVS or Starbucks. I am not homeless and I don't think CVS or Starbucks would like to hear that WOW Toyota is sending their customers to use another establishments restroom. Other dealership allow the customers to wait with a mask. I could deal with leaving the car but to not be allowed to use a bathroom is just rude and I should have been notified on the phone when I made the appointment. You should have facilities set up, a flushing port-a-potty is n alternative. My other issue is the uniform for the staff. I do not think in that type of heat you need to have two young men in full uniform including their hat working outside on the pavement. The pop up tent till little to ease the humidity and temperatures. I would not be surprised if someone came down with heat stroke. More

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This is truly the best place to buy a vehicle where you are really treated like family everyone treats me like a king I won’t buy from anyone else I am a customer for life are really treated like family everyone treats me like a king I won’t buy from anyone else I am a customer for life More

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Great people to deal with. Whether it’s sales or service you can’t beat them! I’ve been a customer since it was Century Toyota. They are the best! you can’t beat them! I’ve been a customer since it was Century Toyota. They are the best! More

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As I write every time, everything and everyone were excellent. Problems, if any, are always handled in a timely manner and with the most expertise. excellent. Problems, if any, are always handled in a timely manner and with the most expertise. More

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Great Deal and Customer Service I had a 2008 RAV4 that was bought new and maintained through the years with great customer service. from this Dealership. Recently it began losing I had a 2008 RAV4 that was bought new and maintained through the years with great customer service. from this Dealership. Recently it began losing coolant internally somewhere. I had a Dealer loaner car while the problem was diagnosed, which in the end was not worth the repair cost. The Dealership sold me a new 2020 RAV4 Limited at a TruCare price and permitted me to keep the loaner car until the new car arrived at the Dealership from PA. Great price and great customer service. More

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Service rep was pleasant and efficient. Service was done in a very timely manner quicker than anticipated. One criticism.....with remodeling going on there were no signs prompting me where to go or where to in a very timely manner quicker than anticipated. One criticism.....with remodeling going on there were no signs prompting me where to go or where to leave the car. However, once inside staff was great! More

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Assuming it was due to the construction but I noticed that my drivers side rear tire was covered in mud and the wheel well very dirty. People are parking everywhere due to the lack of space and I assum that my drivers side rear tire was covered in mud and the wheel well very dirty. People are parking everywhere due to the lack of space and I assume it had to be driven through a muddy area. The service and staff were good as they always are. More

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Oil Change Plus others Went in for an Oil Change and Came out with a $467.00 bill. Other stuff was recommended to be done. Yuk. time went fast. I know it had to be done but Went in for an Oil Change and Came out with a $467.00 bill. Other stuff was recommended to be done. Yuk. time went fast. I know it had to be done but it is a tough time while I'm out of work for a workers' comp surgery More

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Great job you have done a wonderful job helping me to the max thank everyone at Toyota in Wallingford n went on an beyond to help me thank you John Savenelli for the wonderful job going beyond for me to get max thank everyone at Toyota in Wallingford n went on an beyond to help me thank you John Savenelli for the wonderful job going beyond for me to get my new 2019 Highlander More

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