Karen Hardrath
Karen Hardrath at Wilde East Towne Honda

Karen Hardrath | Page 80

Business Manager

Wilde East Towne Honda

5555 High Crossing Blvd
Madison, WI 53718

4.9
887 Reviews
4.9

887 Reviews

Write a Review

887 Reviews of Karen Hardrath

April 29, 2015

Dealership Rating

let's make it happen I needed to roll over existing leases on two 2012 Civic coupes from a different dealer and was looking for two 2015 Civic LX's with a comparable month More

by twincivics
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Phil Hogans, Nathan Wood

May 18, 2015

Wilde East Towne Honda responded

That's the kind of determination you can find in our staff on a daily bases. We are always looking for ways to make things work out to earn business. We are glad to hear our staff got it done for you.

April 28, 2015

Dealership Rating

Great experience with sales staff I have worked with Syed twice and both experiences have been great. 10 out of 10 goes to him. However, once I was turned over the the financial depart More

by Lk222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Syed Zaidi , Brent Alexander, Cheryl Romo

May 18, 2015

Wilde East Towne Honda responded

Thank you for taking the time to let us know about your experience. We are glad to hear Syed did such a great job for you. Thank you for taking the time to speak with us about your experience as well so we could address your concern with the finance department. We are on a journey to excellence, and understand that along the way we need to make adjustments to our processes to ensure we continue to provide an exceptional service to our guests. Feedback like yours is one way we are able to find those areas - and we appreciate the information. We have addressed your concerns internally to ensure moving forward our guests will have a better experience.

Apr 28, 2015

Wilde East Towne Honda responded

Thank you for taking the time to let us know about your experience. We would like to speak with you about your experience to understand what transpired that made you feel our staff would not assist with removing the service plan. When you have a spare moment, please reach out to our customer relations manager at 608-316-2308. If you prefer we reach out to you, please let us know the best number and time to reach out. We are sorry to hear our entire process did not meet the level of excellence that you felt from Syed. We strive to improve our processes all along the way to ensure a consistent feeling through the whole process is had. We look forward to further feedback from you. Thank you, Chad Wojtysiak Customer Relations Manager cwojtysiak@wildeeasttownehonda.com 608-316-2308

April 28, 2015

Dealership Rating

Purchased a Honda CR-V I decided to buy a Honda CR-V and was pleased to find the best selection at Wilde East Towne Honda. We bought our vehicle from Veli Deshev, who was ve More

by TisPam
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Velislav Deshev

May 18, 2015

Wilde East Towne Honda responded

Thank you for your business, and the recommendations of our staff. Both Veli and Karen do a great job with our guests daily!

April 27, 2015

Dealership Rating

Conor is your man in sales! We just bought a Honda Odyssey from Wilde East Towne Honda yesterday. The facility is great. They have play area's for children, computers for adults More

by tad43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Conor Kuhnau, Peter Wisniewski

May 18, 2015

Wilde East Towne Honda responded

Thank you for your review and your business. When you are in for service, be sure to check out our green roof with a small child play area as well - during the summer it is a great place to wait (just be sure to let us know you will be up there! :))

April 21, 2015

Dealership Rating

Honda Pilot I purchased a certified year-old Honda Pilot. The price was fair according to a couple internet web sites and they gave me more than I expected on my More

by phil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Henderson, Laura Kaleas

Apr 22, 2015

Wilde East Towne Honda responded

Wow! Sounds like a great way to get a car - fair pricing, and a great trade value! Thank you for the feedback.

Apr 22, 2015

Wilde East Towne Honda responded

Thank you for your feedback. I couldn't help but notice that you said our pricing was fair and you got more for your trade than you thought you would. It is surprising to note that you rated us a 4 for pricing. We would love to get your input on what we could have done better for our pricing to be rated at a 5 as well. Thank you again for your feedback! Chad Wojtysiak Wilde East Towne Honda Customer Relations Manager 608-316-2308

Apr 25, 2015

Wilde East Towne Honda responded

Thank you for the feedback. We want to ensure our guests get great vehicles at a great price - and we recondition them hoping our new owners will not need to service them aside from a regular oil change for a while. It is difficult to give our guests a great trade value and at the same time have our vehicles priced below the fair market value. We will continue to look for ways to generate efficiencies to allow us to minimize the costs. Thank you again for your feedback. Chad

Apr 22, 2015

phil responded

The price on the car was exactly what KBB.com said it should be. If both the trade in was more than I expected and the new car was less than I expected I would have given 5 stars.

April 16, 2015

Dealership Rating

Fair Deal We felt we got a very fair deal. We test drove 4 other cars before deciding on our first Honda. Honda met the needs for our family at this time. More

by Janet123
Recommend Dealer
Yes

Other Employees Tagged: Kathy Kay

Apr 22, 2015

Wilde East Towne Honda responded

Welcome to the Honda family! We are so glad we could be a part of that. We look forward to servicing your vehicle in the future - and hopefully helping you become a Honda owner (family) over and over!

April 10, 2015

Dealership Rating

start to finish I had a great experience twice in 2 years. Jeremy got me started. I than talked to Craig who sold me my last truck. They listen and dont tell you w More

by mloftus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Martin, Shawn Stittleburg

Apr 11, 2015

Wilde East Towne Honda responded

It is so great to hear when one of our guests recognizes the effort of our staff - and because of the staff want to only do business with us again and again. We look forward to every opportunity to serve you. Thank you.

April 08, 2015

Dealership Rating

Love my new CR-Z! I pretty much knew exactly what I wanted and Veli made it a reality. They didn't have the exact car on the lot at the time, but it was there three day More

by MJG-Z
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Velislav Deshev

Apr 08, 2015

Wilde East Towne Honda responded

Awesome to hear! Thank you for the opportunity to work with you on your vehicle purchase.

April 01, 2015

Dealership Rating

Met and exceeded our needs and expectations This was our first experience with Wilde but I am certain it will not be our last. Shae worked with us within our timeline and went the extra mile to More

by JENdicott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shae Stovell

Apr 06, 2015

Wilde East Towne Honda responded

Looking forward to each and every interaction! We are glad our staff did such a great job for you.

March 31, 2015

Dealership Rating

My experience was everthing was good When it came time to sign the papers and the $219.00 charge for a service fee was their and never discussed prior to that I was surprised to find tha More

by lk123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 06, 2015

Wilde East Towne Honda responded

Thank you for your feedback. Randy is a newer staff member, so we will be sure to relay the information. This is a good reminder to discuss with all of our staff. We have a $219 service fee at our stores, and you will find similar, if not higher, service fees with other dealerships. A service fee may be charged to motor vehicle purchasers or lessees for services related to compliance with state and federal laws, verifications and public safety.

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