Karina Gonzalez | Page 28

Overall good experience with 2 exceptions I brought our 2017 Sienna in for it's first (6 month/2500mile)ToyotaCare checkup, which is just a tire rotation and fluids inspection. This place is a I brought our 2017 Sienna in for it's first (6 month/2500mile)ToyotaCare checkup, which is just a tire rotation and fluids inspection. This place is always really busy, but overall the visit went as expected. The service advisor I got (I believe her name was Karina?) was very friendly and helpful, and the car was ready at the promised time, which is nice. The gentlemen that went over the checklist with me at pickup was also very friendly and helpful. Two things that REALY annoyed me: 1) apparently when they were checking windshield washer fluid levels, they turned on both the front and rear windshield washers/sprayers, splashing the vehicle with water and leaving nasty water spots/runs all over both windshields. this is UNACCEPTABLE and should not be done without asking the owner first. I would never let anyone run the windshield washer and wipers over a dirty windshield, as this will leave water spots and scratches all over. I was extremely upset over this. 2) the car wash wasn't working, so my vehicle didn't get washed. the service advisor explained that it was under repairs, and apologized, so I do appreciate that, but I was still a bit disappointed to get back a dirty car. More

by Vlad Verified Customer Verified Customer

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Ms. Karena was very helpful Ms. Karina was very helpful first time have a very helpful customer service thanks very much I had a bad experience with previous customer service Ms. Karina was very helpful first time have a very helpful customer service thanks very much I had a bad experience with previous customer service More

by ADAMCOCLEAN Verified Customer Verified Customer

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Very nice service Nice service And I recommend my friend to this service as well Sometime the service take long time than the estimated The parts are very expensive Nice service And I recommend my friend to this service as well Sometime the service take long time than the estimated The parts are very expensive More

by SHAHAHMAD.KHALIQYAR Verified Customer Verified Customer

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BATTERY I came in to replace my battery Karina was my service advisor, the service was speedy and my rep was great. Id definitely recommend Maita in the futur I came in to replace my battery Karina was my service advisor, the service was speedy and my rep was great. Id definitely recommend Maita in the future. More

by redfox298 Verified Customer Verified Customer

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Great truthful service. Very truth about what they recommend what I should have serviced on an older vehichle. They figured it would not bet worth the cost of the car to do Very truth about what they recommend what I should have serviced on an older vehichle. They figured it would not bet worth the cost of the car to do the service on this car. More

by DAVIDD_KIM Verified Customer Verified Customer

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Friendly, efficient, and thorough service from Maita staff! From the friendly greeting from Art the intake person to the handoff to Karina, service advisor, my experience with Maita staff and facilities has alw From the friendly greeting from Art the intake person to the handoff to Karina, service advisor, my experience with Maita staff and facilities has always been positive and on point. All my questions and concerns were addressed during my visit. Anything promised was delivered which I greatly appreciated. One glitch was that I asked for a car wash but when my car was delivered, it was not washed. Karina went out with me to check and when this was discovered, she immediately took care of getting it washed. I look forward to many years of service until my next new Toyota from Maita! More

by lhiuga Verified Customer Verified Customer

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Timely and efficient service that resolved my service issues Thank you for the fast and efficient service on June 27, 2018. Karnia Gonzalez answered all the service questions I had for her and had my vehicle rea Thank you for the fast and efficient service on June 27, 2018. Karnia Gonzalez answered all the service questions I had for her and had my vehicle ready to go in about an hour. In addition I would like to thank the lady (Sorry I have forgotten her name) who after my servicing was complete worked with me to resolve a Bluetooth connection problem with my Camry. The phone connection is now working just fine. More

by arosenberger Verified Customer Verified Customer

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Good service I made appointment online and the only option was to leave the car for the day. When I arrived I was told it would be ready in about an hour. I would I made appointment online and the only option was to leave the car for the day. When I arrived I was told it would be ready in about an hour. I would have waited if I knew beforehand instead of having my husband drive across town twice. Other than that everyone was friendly and thorough in communicating what my car needed. I loved the car wash. More

by Nan Verified Customer Verified Customer

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Excellence Excellent service, timing and friendliness. My truck was serviced and washed very nicely. Katrina explained how to save me money with a maintenance pl Excellent service, timing and friendliness. My truck was serviced and washed very nicely. Katrina explained how to save me money with a maintenance plan. Very good. More

by STEPHENFRANKLIN1946 Verified Customer Verified Customer

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Consistently good experience Everything about this service center is outstanding; The facility, the people, and the location. I wish, however, that they would make decaf coffee av Everything about this service center is outstanding; The facility, the people, and the location. I wish, however, that they would make decaf coffee available to those of us who can absolutely not take caffeine. I sometimes feel like a second class customer when I am told that I can drink water. More

by PINKDOGLADY Verified Customer Verified Customer

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