Karl Berner | Page 8

Mr. Alan Marcial is the best agent that I talked to. Fast to respond my queries and very informative. to respond my queries and very informative. More

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Buying a car takes some time even after making your choice. Mike and his team were wonderful in keeping the process going and keeping me up to date. Good people all around. choice. Mike and his team were wonderful in keeping the process going and keeping me up to date. Good people all around. More

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The first week of March, we purchased a new car at Toyota of Naperville. We had located the car on the dealership's inventory of incoming vehicles. We had purchased from this dealer before and always had g of Naperville. We had located the car on the dealership's inventory of incoming vehicles. We had purchased from this dealer before and always had good experiences. Our salesperson for this purchase was Chris Veliz. Chris was knowledgeable of the products, pleasant and professional. After our initial inquiry about the vehicle , he stayed in touch without being pushy. Based on our recent experience with another dealer, we were concerned about added fees. Chris quickly and without hesitation answered our questions about final sale costs. He went beyond our request for information and sent a draft bill of sale for our review. After making a deposit on an incoming vehicle, Chris kept us informed about the progress and delivery date of the car. On the day of the pick up, the negotiation of price was done reasonably and quickly. Chris made sure we had everything we needed before leaving the dealership that day. We enjoyed working with Chris and Toyota of Naperville. Thank you. More

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Had a positive experience at this dealership. Appreciated Jeff's experience and support helping us with a new, safe vehicle for us. Highly recommended, thank you Appreciated Jeff's experience and support helping us with a new, safe vehicle for us. Highly recommended, thank you More

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Staff was kind and polite and Helped me with any questions I had. They Didn't try and push any extra services and were very open about their prices. questions I had. They Didn't try and push any extra services and were very open about their prices. More

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Very kind and professional staff! Mike was very patient and even stayed an hour late on a Saturday to make sure everything was done correctly. Thank you! Mike was very patient and even stayed an hour late on a Saturday to make sure everything was done correctly. Thank you! More

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We completed a purchase of brand new 2025 Tundra last Saturday. My wife and I had a very pleasant car buying experience last week. Mike was our car sale expert and he gave us all information we asked and Saturday. My wife and I had a very pleasant car buying experience last week. Mike was our car sale expert and he gave us all information we asked and showed us cars we expected. We expected to buy a full sized pickup between F-150 and Tundra and asked for testing driving. Mike brought us to a seemed car testing site to test car’s performance and comfort. It let us very confident in Tundra without a second thought and we immediately got a deal smoothly. Mike took a moment to help me set up phone connection and remote control on phone when I came to pick it up last Saturday. Whole process was very smooth and took about 3 and half hours. We are very pleased with our new car and thanks Mike for helping us found a perfect expected vehicle! More

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This is the second vehicle I purchased from Toyota of Naperville. I worked with Mike Beck the first time and specifically asked to see him again. Mike is great to work with. Even after the purchase he ha Naperville. I worked with Mike Beck the first time and specifically asked to see him again. Mike is great to work with. Even after the purchase he has responded to me in a timely manner with any questions/issues I've had. I would definitely recommend him to anyone l know looking to purchase a Toyota in the future. More

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David was great, and that's where it ends. I paid $1500 for a "ceramic coat" and they swirled my paint, and if anything was applied to my car at all, it definitely wasn't a real ceramic coat I paid $1500 for a "ceramic coat" and they swirled my paint, and if anything was applied to my car at all, it definitely wasn't a real ceramic coat like the aftermarket guy promised. I brought my car to 2 detailers that specialize in ceramic coats and they pointed that out too. Even on vertical surfaces of the car water beads and sticks, and even with compressed air it does not roll off the car. They have wasted my time for 3 weeks now. I spent 6 hours last Friday calling and driving around getting quotes on 1 of my 5 days off for the next month, and now they changed their mind back to wanting me to spend another 10+ hours total driving there and back again twice with the hopes that I won't get the same hack job again. I not only didn't get what I paid for, but I got a worse product than if I didn't pay for it at all and have had many hours of my time wasted at this point. The guy doing financing was also very pushy and condescending. More

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They were knowledgeable, curtious, and professional. Did not apply undue sales pressure. Overall, good experience. Did not apply undue sales pressure. Overall, good experience. More

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