Karl Vonder Shmalz | Page 2

The entire process went smoothly. From the credit application, to delivery of the new car, all was quick and painless. This was definitely one of the more pleasant car buying experi From the credit application, to delivery of the new car, all was quick and painless. This was definitely one of the more pleasant car buying experiences I've had. More

by DANGELO.BRIAN Verified Customer Verified Customer

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A good experience. Karl in sales was patient, informative and helpful. Jonny in service couldn't have been nicer. The key battery was low so Jonny replaced both of th Karl in sales was patient, informative and helpful. Jonny in service couldn't have been nicer. The key battery was low so Jonny replaced both of them without me asking. Small but considerate. I recommend Audi Devon without reservation. More

by welewis2 Verified Customer Verified Customer

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Everything was super easy with the dealership and everyone was very friendly as well at Audi Devon. everyone was very friendly as well at Audi Devon. More

by samrubinoff Verified Customer Verified Customer

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My service advisor was very rude and ignorant and my problem with my car was not fixed so I had to take it to a different dealership. My car is a brand new car with brake issues and they kept trying to problem with my car was not fixed so I had to take it to a different dealership. My car is a brand new car with brake issues and they kept trying to make excuses of what the problem was More

by rmajor1273 Verified Customer Verified Customer

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Prompt check-in, friendly & courteous, kept me informed, car available as promised. Bill and the rest of the staff is wonderful. car available as promised. Bill and the rest of the staff is wonderful. More

by Joe Verified Customer Verified Customer

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Excellent customer service! I had to drop my car off for a recall and I also had a vacation scheduled during that same time. Audi took care of my car while I was away on vacat I had to drop my car off for a recall and I also had a vacation scheduled during that same time. Audi took care of my car while I was away on vacation to accommodate me. More

by DINAELSHERIF Verified Customer Verified Customer

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Excellent sales service. Karl was professional. The finance team was also excellent. Demery provided concise high quality service. Karl was professional. The finance team was also excellent. Demery provided concise high quality service. More

by COLLINS1 Verified Customer Verified Customer

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From the initial shopping on line until the completed paperwork, Karl was on top of everything. There was a slight issue with the payoff of my Nissan Rogue and when I spoke to Karl about it, he said that paperwork, Karl was on top of everything. There was a slight issue with the payoff of my Nissan Rogue and when I spoke to Karl about it, he said that he would take care of it. A few days later, I received a check in the exact amount that I felt was due to me. He definitely took care of me.I certainly will continue to deal with Audi Devon. Also, Demery took care of the purchase in an efficient manner with no "bumps in the road". The Best! More

by stevenlevinstein Verified Customer Verified Customer

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I had a wonderful car shopping experience at this dealership! Love my new car so much! dealership! Love my new car so much! More

by joycrowers Verified Customer Verified Customer

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MY wife and I were on sight inquiring about the 2018 black Audi a6 Stock #: U3419. Pursuant to meeting with Karl, I was instructed that due to Covid, we could test drive the vehicle on our own. While I black Audi a6 Stock #: U3419. Pursuant to meeting with Karl, I was instructed that due to Covid, we could test drive the vehicle on our own. While I have no issue with that, I found it interesting that no one in the showroom was wearing a mask, except for my wife and I. Post our test drive, Karl spent ZERO time or effort to go over the vehicle or any features, nor did he make himself available to us upon our return. I had to inquire as to his whereabouts. We then proceeded to discuss price, and he alluded to his position and I to mine. While this communication is not about the cost of a vehicle; I in all of my years of living have never had a salesperson ask me why I didn't go to another dealer to purchase a vehicle that I presented for comparison. I informed Karl that I did not need financing and if we struck a deal, that all I needed was a bill of sale, and would present a draft the following day. While I am very slow to call racism, the sense of indifference was profoundly unacceptable. I found my interaction to be far less than professional, courteous and inviting. I currently own an Audi a6, purchased at Audi Willow Grove, and can tell you that my experiences were vastly different. Regardless of whether I am purchasing new or used, I expect a certain level of respect and professionalism. More

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