Katherine Stern | Page 15

The process was very customer centric. The staff worked as a team. Anthony made sure we were taken care of even though he was sidelined by a health issue at home. Katherine and Paula picked up the ball a as a team. Anthony made sure we were taken care of even though he was sidelined by a health issue at home. Katherine and Paula picked up the ball and ran with it. More

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Katherine was very professional and welcoming. She knew everything about the car and had it ready for us to test drive right away. They had the best customer service I’ve ever had at a dealership! everything about the car and had it ready for us to test drive right away. They had the best customer service I’ve ever had at a dealership! More

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Katherine, the salesperson, was very helpful. She was very efficient and provided extra followup after the sale. All at dealership polite. I hate that I had to air up a tire on the car I just purchased very efficient and provided extra followup after the sale. All at dealership polite. I hate that I had to air up a tire on the car I just purchased on the way home More

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Of all my 77 years, I’ve never had an experience like the one Katherine gave me today. I purchased a SLC and it was as if I did not need to lift a finger, she was on point and beyond respectful. Thank you fo one Katherine gave me today. I purchased a SLC and it was as if I did not need to lift a finger, she was on point and beyond respectful. Thank you for making the last car buying experience I’ll have a great one. More

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I am so thankful for Katherine’s assistance in the car buying process. She was so incredibly patient and never pushy. I left the dealership with a beautiful luxury vehicle that has everything I wanted. Ka buying process. She was so incredibly patient and never pushy. I left the dealership with a beautiful luxury vehicle that has everything I wanted. Katherine treated me how she would want to be treated as a customer making a big decision! I am so pleased with my experience. More

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Katherine was absolutely amazing! She was efficient and persistent. Without Katherine's diligence, I wouldn't have been able to drive away in exactly the car I wanted! Thank you! persistent. Without Katherine's diligence, I wouldn't have been able to drive away in exactly the car I wanted! Thank you! More

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Great service and Mike Lange is the best service advisor I've ever known. Very professional, and gives excellent customer service. I get a free loaner car, and my car is ready and serviced well at the quot I've ever known. Very professional, and gives excellent customer service. I get a free loaner car, and my car is ready and serviced well at the quoted price. Plus they always wash my car for me. I love bringing my car to Mercedes Benz North of the Woodlands. More

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Katherine, was awesome and made my car buying process easy......I love it here!!!!!!!! I really enjoy my entire experience and I left really please........ easy......I love it here!!!!!!!! I really enjoy my entire experience and I left really please........ More

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I have been in the market for a convertible, specifically a hardtop bmw 335i. I have been searching nationwide over the past 2 months for the right car. Last week I saw this gorgeous bmw on cargurus and requ a hardtop bmw 335i. I have been searching nationwide over the past 2 months for the right car. Last week I saw this gorgeous bmw on cargurus and requested information. It was 1am NY time and I left a message for a carfax and more pictures. I received a text message 2 minutes after. At first I thought it was an automated message so I breezed over it. A few minutes later I received another message and I figured I was actually communicating with a person. It was Katherine. I was actually surprised. We spoke about the car and she sent over the car fax. She said she would have the numbers for purchase including shipping in the morning by 10:30am and send me more pictures as well. She did all of that and more. I could not say enough great things about her. She is amazing. She is the main reason I purchased this car. Her communication skills are superb. She makes it such an easy process and she is always available. You email her and she gets right back to you. It was the most pleasant experience I had purchasing a vehicle to date. Though I live in NY I will be checking in from time to time on The Woodlands Mercedes-Benz website for any cars that may interest me and if I do decide to purchase I know who I am contacting. Thanks Katherine. Ryan S Rios, MD More

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I’m a repeat buyer of the Mercedes Benz brand because I love the luxury experience every time I get behind the wheel. Katherine Stern made my purchase a true luxury experience from start to finish. love the luxury experience every time I get behind the wheel. Katherine Stern made my purchase a true luxury experience from start to finish. More

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