Kathy Wilson | Page 2

Lester Glenn Subaru responded

Hi Markm0454, Thanks for sharing your experience! It's great to hear that you received excellent service and found the team to be very nice throughout your visit. Providing the kind of straightforward, positive service experience you described is exactly what we strive for, and we're glad that stood out to you. We truly appreciate your strong recommendation and you taking the time to leave your feedback! We look forward to serving you again in the future! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi MM.LIU, Thanks for sharing your experience! We’re glad to hear Kathy provided thoughtful guidance and helpful service recommendations during your recent 6-month maintenance visit. It’s great to know her attention to detail made a positive impact. We truly appreciate your kind words and look forward to assisting you again in the future! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi DALLASCOLA, Thanks for sharing your experience! We’re so glad to hear our team was able to make the process quick, efficient, and accommodating, even getting you in on a Saturday for pickup. We love making things convenient for our customers! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi juneprice22, Thanks for sharing your experience! We’re glad to hear that our check-in process was smooth, organized, and efficient from the moment you arrived. Making service visits easy and comfortable, while keeping everything moving seamlessly, is exactly what we strive for. It’s great to know you were able to relax while everything was taken care of, and we appreciate your kind feedback! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi MOMOF5DOGS, Thanks for sharing your experience! It’s wonderful to hear that our team kept everything organized, communicated clearly, and made your visit pleasant. We’re glad Kathy was able to provide helpful explanations and make the process smooth for you! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi tjmgrandpa, Thanks for sharing your experience! We truly appreciate the applause and are so glad to hear that both our client representatives and technicians provided professional, attentive, and friendly service during your Forester maintenance. Delivering a well-rounded and positive experience is exactly what we strive for every day. Thank you for your recommendation. It means a lot to the entire team, and we look forward to continuing to take care of your automotive needs. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi smt4, Thanks for sharing your experience! It’s fantastic to hear that Kathleen provided such kind, caring, and understanding service. Your respect and appreciation for her dedication truly highlight the level of care she brings to every interaction! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi GINNY, Thanks for sharing your experience! It’s incredible to hear about your long-standing trust in the team, both for service and multiple vehicle purchases. Buying eight Subarus through the dealership is truly a testament to the team’s reliability, professionalism, and dedication to keeping customers happy and safe! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi jojobean6288, We’re very sorry to hear about your experience and that the work performed did not meet expectations. This is far from the level of quality and care that is expected, and your concerns are being taken seriously and reviewed internally! We would appreciate the opportunity to better understand what occurred. Please reach out to customercare@lesterglenn.com with additional details so this can be looked into further! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi RUBYCAM10, Thanks for sharing your experience! It’s wonderful to hear that Kathleen was so helpful and took the time to carefully note your concern while clearly explaining the service process. Providing detailed, supportive communication is an important part of making every visit comfortable and reassuring. Your kind words about Kathleen are truly appreciated. Happy Driving, The Lester Glenn Subaru Team