Kathy Wilson | Page 2

Lester Glenn Subaru responded

Hi jojobean6288, We’re very sorry to hear about your experience and that the work performed did not meet expectations. This is far from the level of quality and care that is expected, and your concerns are being taken seriously and reviewed internally! We would appreciate the opportunity to better understand what occurred. Please reach out to customercare@lesterglenn.com with additional details so this can be looked into further! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi RUBYCAM10, Thanks for sharing your experience! It’s wonderful to hear that Kathleen was so helpful and took the time to carefully note your concern while clearly explaining the service process. Providing detailed, supportive communication is an important part of making every visit comfortable and reassuring. Your kind words about Kathleen are truly appreciated. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi AMS52036, Thanks for sharing your experience! It’s wonderful to hear that Gary and Kathleen provided such helpful and kind support, making your visit excellent from start to finish. We’re thrilled you’re happy with your car and truly appreciate your kind feedback. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi GDEFOREST10, Thanks for sharing your experience! We’re so glad to hear that you were happy with the service and the team you worked with. Providing a positive, smooth, and enjoyable experience for every customer is always our goal, and your feedback truly means a lot. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Mkultra1961, Thanks for sharing your experience! It’s wonderful to hear that the team provided a no-pressure environment and followed through on everything promised, making your visit smooth and easy. Feedback like yours truly highlights the professionalism and reliability we strive for. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi ANET99, Thanks for sharing your experience! It’s wonderful to hear that our team made your Subaru service visits friendly and enjoyable. We appreciate your suggestion about snacks and will keep that in mind to make the experience even better for our customers. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Henrietta, Thanks for sharing your experience! It’s great to hear that your service visit was pleasant, friendly, and straightforward. Clear communication and easy access to updates with detailed photos are important, and the team is glad that they made your experience even better! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi EMCORLISS, Thanks for sharing your experience! We’re thrilled to hear that the team provided a helpful, honest, and pressure-free car-buying experience. Making the process smooth and ensuring you feel confident in your purchase is always the goal, and feedback like yours truly highlights the dedication and care our staff brings to every customer. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi TOMIGALLO, Thanks for sharing your experience! We’re glad to hear that the team provided knowledgeable, friendly, and courteous service. Your recommendation means a lot to us, and we look forward to assisting you again in the future. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi barbarn2, Thanks for sharing your experience! It’s wonderful to hear that the team’s professionalism, knowledge, and dedication to treating customers with respect keep you coming back for your vehicles. Providing the best value and making every visit a positive experience is always our goal, and we’re thrilled it’s made such a lasting impression! Happy Driving, The Lester Glenn Subaru Team