Kathy Wilson

Lester Glenn Subaru responded

Hi tjmgrandpa, Thanks for sharing your experience! We truly appreciate the applause and are so glad to hear that both our client representatives and technicians provided professional, attentive, and friendly service during your Forester maintenance. Delivering a well-rounded and positive experience is exactly what we strive for every day. Thank you for your recommendation. It means a lot to the entire team, and we look forward to continuing to take care of your automotive needs. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi smt4, Thanks for sharing your experience! It’s fantastic to hear that Kathleen provided such kind, caring, and understanding service. Your respect and appreciation for her dedication truly highlight the level of care she brings to every interaction! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi GINNY, Thanks for sharing your experience! It’s incredible to hear about your long-standing trust in the team, both for service and multiple vehicle purchases. Buying eight Subarus through the dealership is truly a testament to the team’s reliability, professionalism, and dedication to keeping customers happy and safe! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi jojobean6288, We’re very sorry to hear about your experience and that the work performed did not meet expectations. This is far from the level of quality and care that is expected, and your concerns are being taken seriously and reviewed internally! We would appreciate the opportunity to better understand what occurred. Please reach out to customercare@lesterglenn.com with additional details so this can be looked into further! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi RUBYCAM10, Thanks for sharing your experience! It’s wonderful to hear that Kathleen was so helpful and took the time to carefully note your concern while clearly explaining the service process. Providing detailed, supportive communication is an important part of making every visit comfortable and reassuring. Your kind words about Kathleen are truly appreciated. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi AMS52036, Thanks for sharing your experience! It’s wonderful to hear that Gary and Kathleen provided such helpful and kind support, making your visit excellent from start to finish. We’re thrilled you’re happy with your car and truly appreciate your kind feedback. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi GDEFOREST10, Thanks for sharing your experience! We’re so glad to hear that you were happy with the service and the team you worked with. Providing a positive, smooth, and enjoyable experience for every customer is always our goal, and your feedback truly means a lot. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Mkultra1961, Thanks for sharing your experience! It’s wonderful to hear that the team provided a no-pressure environment and followed through on everything promised, making your visit smooth and easy. Feedback like yours truly highlights the professionalism and reliability we strive for. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi ANET99, Thanks for sharing your experience! It’s wonderful to hear that our team made your Subaru service visits friendly and enjoyable. We appreciate your suggestion about snacks and will keep that in mind to make the experience even better for our customers. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Henrietta, Thanks for sharing your experience! It’s great to hear that your service visit was pleasant, friendly, and straightforward. Clear communication and easy access to updates with detailed photos are important, and the team is glad that they made your experience even better! Happy Driving, The Lester Glenn Subaru Team