Katie Lyons
Katie Lyons at Rallye Motors

Katie Lyons

Service Advisor

Rallye Motors

1600 Northern Blvd
Roslyn, NY 11576

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4.8
384 Reviews

Dealership Experience

15 yrs, 3 mos

Industry Experience

15 yrs, 3 mos

4.8

384 Reviews

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384 Reviews of Katie Lyons

June 09, 2025

Dealership Rating
Employee Rating

She is very professional helped me to solve all my car issues and good advises More

by TOMCHEN2228
Service Price Transparency
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Recommend Dealer
No
Jun 09, 2025

Rallye Motors responded

Thank you for your feedback! It sounds like a positive experience, so if the 1-star rating was a mistake, please let us know—we’d be happy to help.

June 06, 2025

Dealership Rating
Employee Rating

Service was prompt and complete. All my reported issues were addressed under warranty. Pricing was higher than my last B service as everything seems to be more expensive. Apprecia More

by MLIMPOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 07, 2025

Rallye Motors responded

Thank you for your detailed feedback! We’re glad to hear your service was prompt and all issues were addressed. We understand pricing concerns and appreciate your loyalty. It’s great to know our shuttle service and team made your visits easier and friendlier. We look forward to serving you again!

June 04, 2025

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I requested a loaner car and got one and that was a blessing. One of the problems with the car necessitated ordering a part that took some time to come in. With the loaner car I was able to keep all my More

by carolyn.predmore
Service Price Transparency
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Recommend Dealer
Yes
Jun 05, 2025

Rallye Motors responded

Carolyn, thank you for your thoughtful feedback! We're so glad the loaner car helped you stay on schedule while we waited for the part to arrive. It's great to hear you're pleased with the repairs, and we truly appreciate your patience and trust in us throughout the process.

May 11, 2025

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Great service as always from the moment the car is dropped off to the moment you pick it back up. More

by AMMICHAL1965
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Recommend Dealer
Yes
May 12, 2025

Rallye Motors responded

Thank you for your kind words! We're so glad to hear that you consistently receive great service from start to finish. We truly appreciate your continued trust and support!

May 10, 2025

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I've always admired their care, transparency, and attention to listen to the customers details. More

by Deebeee22
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Recommend Dealer
Yes

Other Employees Tagged: Rob Carlson, Martin Rios

May 10, 2025

Rallye Motors responded

Thank you for your thoughtful feedback! We're truly grateful for your kind words and are so glad to hear you appreciate our care, transparency, and attention to detail. Listening to our customers is at the heart of what we do. We look forward to serving you again!

May 08, 2025

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Excellent experience in purchasing my Mercedes’s cars over the years ( I’m now 93). I have dealt with Katie Lyons with whom I’ve developed a wonderful rapport over the years when having mycars serviced. More

by Mrlevine44
Service Price Transparency
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Recommend Dealer
Yes
May 09, 2025

Rallye Motors responded

Thank you so much for your heartfelt message and for being a valued Rallye Motors customer over the years. It's truly inspiring to hear about your long-standing relationship with Katie Lyons—she’ll be honored by your kind words. We're grateful for your trust and loyalty, and we're proud to continue providing you with the exceptional service you deserve.

May 01, 2025

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Katie always provides excellent customer service. She has been consistently responsive, kind, knowledgeable and professional. Thank you! More

by Roro
Service Price Transparency
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Recommend Dealer
Yes
May 01, 2025

Rallye Motors responded

Thank you so much for the kind words! We're thrilled to hear that Katie consistently provides you with excellent service. She truly goes above and beyond for our customers, and it's great to know that her responsiveness and professionalism have made such a positive impact on your experience. We’ll be sure to pass along your feedback to her! Thanks again for choosing us!

April 26, 2025

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Katie goes above and beyond. . I am well informed of the work that is required and the options available to get me back on the road safely. Additionally, Katie was instrumental More

by Michaelangelo Robles
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Victor Cosme

Apr 26, 2025

Rallye Motors responded

Thank you for sharing your wonderful experience! We’re thrilled to hear how Katie and Victor made the process smooth and kept you well-informed every step of the way. We’re grateful for your trust and look forward to continuing to provide you with first-class service at Rallye Motors!

April 20, 2025

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Employee Rating

The experience at rally Mercedes was great Kate was great she kept me updated with everything going on I had a leak in front end she did a video to assure me it was taken care of so far it’s been a pleasure More

by CASSELS1205
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Apr 21, 2025

Rallye Motors responded

Thank you for sharing your experience! We're so glad Kate was able to keep you informed and give you peace of mind throughout the process. It’s great to hear everything was handled smoothly—wishing you many worry-free miles ahead! 🚘😊

April 19, 2025

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Excellent service, sales and speed of operation. Would highly recommend thos dealership to anyone and I do. More

by KENNYBP
Service Price Transparency
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Recommend Dealer
Yes
Apr 20, 2025

Rallye Motors responded

Thank you so much for your kind words and recommendation! We're thrilled to hear you had a great experience with our team. We truly appreciate your support! 🙌🚗

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