I had the check engine light come on and since my car is
relatively new, 2025 GLE but also a plug in hybrid, I knew I should have it checked. The activator on the charge door (whatever that is, I am assumi
relatively new, 2025 GLE but also a plug in hybrid, I knew I should have it checked. The activator on the charge door (whatever that is, I am assuming that it is importantly for charging) was faulty. It was replaced, my car washed and I have it back and no cost to me other than gas for the loaner car. I was loaned a car very similar to mine which was great as I knew where all the controls were.
The only thing I would like is to be able to use aspirational cars for the loaners. I wanted to buy a G wagon for decades having seen the car that traveled over 2 million miles which is in the museum in Stuttgart, Germany. Alas my previous car did not give out until last year and at this age, comfort and ease are more my concerns than adventure, but would love a taste of what I might have had a decade ago. Or having the opportunity to drive a little sporty number, as it could be my next car if it is comfortable as well as fun. I’m sure that the added risks probably recent this, but I can dream.
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by Cpredmor
Service Price Transparency
Aug 16, 2026 -
Rallye Motors responded
Thank you for sharing such detailed feedback! We’re glad we could quickly resolve the issue with your GLE and provide a comfortable loaner while your vehicle was being serviced. We also appreciate your suggestions regarding loaner options—and we love that you’re still dreaming about that G-Wagon! We truly value your feedback and look forward to keeping you and your vehicle well taken care of.
Amazing and knowledgeable staff.
the facility is top of the line with plenty of loaner for customers. Noel and Katie are exceptional.
the facility is top of the line with plenty of loaner for customers. Noel and Katie are exceptional.
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by Riyadk09
Service Price Transparency
The dealership customer service is excellent.
My service person is Katie Lyons and she is the best. Always friendly and polite. You never know if she is having a bad day she is always pleasant.
My service person is Katie Lyons and she is the best. Always friendly and polite. You never know if she is having a bad day she is always pleasant.
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by RAGSTORICHES1958
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2026 -
Rallye Motors responded
Thank you for taking the time to share your experience! We're so glad Katie Lyons consistently provides the friendly, polite, and exceptional service you deserve. We'll be sure to share your kind words with her. We truly appreciate your support and look forward to serving you again!
Eliot is the best.
He makes me feel at home. I would only go to him. Hes the best in the game! Overall great service.
He makes me feel at home. I would only go to him. Hes the best in the game! Overall great service.
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by davids1020
Verified Customer
Verified Customer
Jul 23, 2026 -
Rallye Motors responded
Thank you for the amazing feedback! We're thrilled to hear Eliot made you feel at home and provided such great service. We truly appreciate your trust and look forward to seeing you again at Rallye Motors.
I am not Lena and Rallye Motors have continued to spam my
mailbox with useless emails.
mailbox with useless emails.
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by PAULCHIU
Verified Customer
Verified Customer
Service Price Transparency
Jul 23, 2026 -
Rallye Motors responded
Hi Paul,
I sincerely apologize for your experience with us. We value your business and would appreciate the opportunity to speak with you directly and address your concerns. Please contact me at 516-801-2955.
Paul Hartmann
Service Manager
Rallye Motors
Jul 23, 2026 -
PAULCHIU responded
I contacted Rallye Service in the past. Last most recent was 2024 again in 2025.
I told the representative that I am not Lena Kim and to stop sending me email for Lena Kim’s services at Rallye Motors.
The best, John Cotocceli takes good care of my car.
I really appreciate it. The best service in my experience.
I really appreciate it. The best service in my experience.
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by JEAN.OLIVIER
Verified Customer
Verified Customer
Service Price Transparency
Jul 14, 2026 -
Rallye Motors responded
Hi Jean, thank you for your kind words! We're delighted to hear John Cotocceli continues to take such great care of your vehicle. We'll be sure to share your appreciation with him. Thank you for your trust, and we look forward to serving you again!
Excellent service from top to bottom.
From sales to service, Rallye is top notch. I highly recommend Rallye Mercedes.
From sales to service, Rallye is top notch. I highly recommend Rallye Mercedes.
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by VALKAT21
Verified Customer
Verified Customer
Service Price Transparency
Jul 09, 2026 -
Rallye Motors responded
Thank you for your wonderful review! We're delighted to hear you had an excellent experience with both our sales and service teams. Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to serving you again!
Professional and flexible
Consistent service
Detailed inspections and transparent communication of their assessment and recommendations
No pressure
Detailed inspections and transparent communication of their assessment and recommendations
No pressure
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by bscrizzi
Service Price Transparency
Jun 25, 2026 -
Rallye Motors responded
Thank you for your feedback! We're glad you appreciated our detailed inspections, transparent communication, and no-pressure approach. Providing honest recommendations and exceptional service is always our goal. We look forward to serving you again!
First class service.
Never disappointed. My service representative Katie is at the top of her game. Always attentive to every detail
Never disappointed. My service representative Katie is at the top of her game. Always attentive to every detail
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by LOUIS SUSSAN
Service Price Transparency
Jun 20, 2026 -
Rallye Motors responded
Thank you, Louis, for your wonderful feedback! We're thrilled to hear you've consistently received first-class service. We'll be sure to share your kind words with Katie—she'll be delighted to know her attentiveness and dedication made such a positive impression. We appreciate your continued trust and support!
The service received was and is the Best‼️
Thank You for
your continued outstanding performance and help.
your continued outstanding performance and help.
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by Ekatz
Service Price Transparency
Jun 09, 2026 -
Rallye Motors responded
Thank you for your continued trust and support! We're grateful for your kind words and are honored to provide you with the best service possible.