Keaton Chase | Page 4

I bought a beautiful car from them, and when I took it for a test drive, the alignment was out. It pulled clear to the right. They said they would take care of it for me. When I took it to the Ford dealer for a test drive, the alignment was out. It pulled clear to the right. They said they would take care of it for me. When I took it to the Ford dealership that was close to me Instead of back to them an hour away, they said that the toe links were loose and needed fixed so that the alignment would not go out again. When I called them to ask them about getting this part fixed also, they said no they would not pay for that because I was buying a used car, and it passed their inspection already. Although they did agree that they would take care of the alignment part. So sad that they would not sell me a car in good working order to begin with. I will never go back to them again! Buyers beware if there is something wrong with your car, make sure that it is fixed before you drive away because they will not cover all of it. Sorry, we are not all mechanics and know everything that’s wrong with a vehicle without having a mechanic look at it even though they said that their mechanic looked at it! Obviously, their mechanic doesn’t know anything! I would never have Bob Fernando Ford in Girard work on any vehicle of mine if their mechanic can’t pick up on a problem like this! More

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Very pleased about whole process Keaton was great. Love the Bronco. Will recommend to all Love the Bronco. Will recommend to all More

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I was impressed with the knowledge of the vehicles by the young salesman. I was pleased with the offer for my trade. young salesman. I was pleased with the offer for my trade. More

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The customer service was amazing. Keaton was top-notch and knew everything there was to know about the Ford Maverick I purchased. Paul in finance was extremely easy to work with. Woul Keaton was top-notch and knew everything there was to know about the Ford Maverick I purchased. Paul in finance was extremely easy to work with. Would highly recommend Ferrando Ford to anybody! More

by danwlangford13 Verified Customer Verified Customer

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Keaton and the staff at Bob Ferrando are top notch. We had been car shopping for a few days and Ferrando, hands down, was the easiest to work with. They helped us stick to our budget and still ensure w We had been car shopping for a few days and Ferrando, hands down, was the easiest to work with. They helped us stick to our budget and still ensure we got the warranty AND the vehicle we wanted. More

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I've been going to Ferrando Ford for 20+ years. Always a very good experience! Keaton was a pleasure to work with! He was knowledgeable, accessible and attentive. My experience was painless from Always a very good experience! Keaton was a pleasure to work with! He was knowledgeable, accessible and attentive. My experience was painless from start to finish. More

by JSTANCIL69 Verified Customer Verified Customer

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Great place to shop for a Vehicle! Our Salesman Keaton was very helpful. So glad we chose Bob Ferando for our Vehicle purchase. Our Salesman Keaton was very helpful. So glad we chose Bob Ferando for our Vehicle purchase. More

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Keaton made the entire process quick and painless. He was a pleasure to work with. After my experience at another dealership, I really appreciated his straightforward approach. I would highly recommen He was a pleasure to work with. After my experience at another dealership, I really appreciated his straightforward approach. I would highly recommend working with Keaton if you value an honest salesman. I will definitely recommend him to anyone looking for a vehicle. More

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Keaton is the type of salesman I like to deal with. To the point and thorough. Let's hope the used car we bought is worth my time and money. To the point and thorough. Let's hope the used car we bought is worth my time and money. More

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No hassle purchase. Nice staff! Our salesman appreciates his Ford products and I appreciated that. Nice staff! Our salesman appreciates his Ford products and I appreciated that. More

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