Kiara listens and pays attention to details.
Makes sure you are getting the best service
Makes sure you are getting the best service
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by jennyhamilton77
Verified Customer
Verified Customer
Service Price Transparency
Jul 29, 2025 -
Greenway Kia West responded
Thank you, Jenny, for your wonderful review! We’re happy to hear that Kiara took great care in listening and paying attention to every detail during your visit to Greenway Kia West in Orlando. Providing the best service possible is always our goal. We appreciate your business and look forward to helping you again in the future.
— Mark Foster, Service Manager
markfoster@greenwayauto.com
My experience with the service center was by far one of
the most abysmal interactions I’ve ever had with a customer service department, from any service/product line that I have ever interacted with.
Fro
the most abysmal interactions I’ve ever had with a customer service department, from any service/product line that I have ever interacted with.
From a terrible attitudes during my initial interaction, to having an employee sho was actively performing the act of driving me to a rental car lot, tell me (the customer and complete stranger) in detail how he struggled with illicit substances, alcohol and how he was planning on taking his own life… This is not hyperbole, this actually happened.
Obviously this prompted an immediate conversation with the GM and Director of the service department, who both assured me that they would reach out to HR and express the concern… He was still a driver, actively working all of the multiple times I had to go back to check on my car.
The communication regarding completion timelines was basically zero… I had no idea when my vehicle would be complete until after 10 weeks of having it in their shop.
I was told that my battery was dead and that work on my transmission could not continue until it was replaced. I was the. asked if I would approve the installation of a $380 battery into the vehicle… The battery that was in the vehicle was less than one year old and still under warranty from advanced auto parts. After I asked if the battery was just drained, Jesse told me that it was a “defective” battery. After picking the battery up and taking it to advanced auto to place a warranty claim on the newly “defected” battery, it turned out that they gave me the wrong battery at Kia. The battery that was dead and defected was not the battery that was in my car car… It actually didn’t even fit my vehicle… They lost my actual battery.
After returning to Kia from advanced auto parts, the manager informed me that he would pull the security tapes in order to figure out what happened to my battery… This would require him to review approximately 10 weeks of visual recordings before he could figure out “how to move forward”.
Weirdly, later that night I received a call from Jesse who told me that my vehicle repairs were all of a sudden complete. This was the first and only completion update I received from Kia in the entire 10.5 weeks… It went from “ we have no idea how long the repairs will take” to “ your vehicle is ready come pick it up”.
I asked Jesse where we landed on the battery issue and he said that they “charged” the battery that they gave me earlier that day. When I further asked about the likelihood of the battery dying since I was told that it was “dead” and “ defective” Jesse told me that “oh yeah, it’s probably going to die and need a jump as soon as you turn it off”… this was during the same conversation and only about 45 seconds after he told me my vehicle was “complete and ready for pick up”….
When I asked why he would knowingly tell me to come pick up a vehicle that he knew would die. As soon as I turned it off, he replied “well it’s my professional opinion that you don’t come pick it up right now and let me talk to my manager”… that’s an exact quote.
All in all the experience with this particular service department has solidified the fact that I will never purchase another Kia again. This is the third Kia that I have personally purchased, and the 9th Kia that my family has owned. As much as we love the product, this singular experience with the service department has completely tainted our view on the Kia brand.
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by ULTRARUNNER35
Verified Customer
Verified Customer
Service Price Transparency
Jul 29, 2025 -
Greenway Kia West responded
Thank you for sharing your experience. We apologize for the issues you encountered and understand your frustration. Your concerns have been noted and will be reviewed with our team to prevent this from happening again. If you would like to discuss your experience further, please contact me directly.
— Mark Foster, Service Manager
markfoster@greenwayauto.com
Keiara was very knowledgeable, friendly and keot me
updated to the status of my car. KIA’s facilities are clean and comfortable. Everyone working there is friendly.
updated to the status of my car. KIA’s facilities are clean and comfortable. Everyone working there is friendly.
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by SJBONN
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
Greenway Kia West responded
Hi,
Thank you for your fantastic review and for being a verified customer at Greenway Kia West! We’re glad to hear that Keiara provided knowledgeable and friendly service, keeping you updated throughout your visit. Our goal is to make every Kia service appointment in Orlando comfortable and transparent, and it’s great to know our clean facilities and friendly team made a positive impression.
If you need anything else or have questions about your vehicle’s maintenance, please contact me directly at markfoster@greenwayauto.com.
Thank you again for choosing Greenway Kia West for your Kia service needs—we appreciate your trust!
Sincerely,
Mark Foster
Service Manager
Greenway Kia West
SEO/Brand Features:
Fast and great service kind and friendly very helpful
made my visit simple and easy
made my visit simple and easy
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by FORBESM894
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
Greenway Kia West responded
Hi,
Thank you so much for your feedback and for being a verified customer at Greenway Kia West! We’re thrilled to hear you received fast, friendly, and helpful service during your visit. Our team is dedicated to making every Kia service appointment in Orlando simple and easy for our customers.
If you have any questions about your vehicle’s maintenance or need assistance in the future, please feel free to contact me directly at markfoster@greenwayauto.com.
Thank you again for choosing Greenway Kia West for your Kia service needs!
Sincerely,
Mark Foster
Service Manager
Greenway Kia West
I was fascinated by how fast the service was, and how
caring and supporting the staff were to me!
caring and supporting the staff were to me!
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by David
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
Greenway Kia West responded
Hi David,
Thank you so much for your great review and for being a verified customer at Greenway Kia West! We’re glad to hear you were impressed by our fast service and the caring, supportive attention from Damon Tavarez and Keiara Lluberes. Our entire team is dedicated to delivering efficient and friendly Kia service in Orlando, making sure every customer feels valued and informed.
If you need any assistance with your Kia in the future, please don’t hesitate to contact our service team. Thank you for choosing Greenway Kia West—we appreciate your trust!
—Mark Foster
Service Manager, Greenway Kia West
Great job,
All his attention was super nice and as
always, everything was very nice.
always, everything was very nice.
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by johna.o
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
Greenway Kia West responded
Hi Johna,
Thank you for your wonderful review and for being a verified customer at Greenway Kia West! We’re so glad to hear that you had a great experience and that Brian, Keiara, and Gabriel provided such attentive and friendly service. Our team is dedicated to making every Kia service visit in Orlando outstanding, and your kind words mean a lot to us.
If you need any assistance with your Kia in the future, please reach out to our service team anytime. Thank you for choosing Greenway Kia West—we look forward to seeing you again!
—Mark Foster
Service Manager, Greenway Kia West
He was so professional, amazing and down to earth when it
came to the assistance/repairs on my car. I was really unsure on how I was going to pay for a much needed repair along with the results. He gave me t
came to the assistance/repairs on my car. I was really unsure on how I was going to pay for a much needed repair along with the results. He gave me the reassurance and confidence I needed when it came to my vehicle. He was very friendly and polite throughout the whole experience. I can say that he lifted a huge weight off my shoulders knowing my car will run a lot smoother with an affordable payment plan. I’d recommend him to anyone for their car service. I hope to see him again the next time I need service or receive the same exceptional customer service he provided me. I truly hope he gets the recognition he deserves. Thank you again for everything Bryan.
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by Shamariblue
Verified Customer
Verified Customer
Service Price Transparency
Jul 29, 2025 -
Greenway Kia West responded
Thank you, Shamariblue, for sharing your experience with us! We’re so glad Brian, Brett, and Keiara made your service visit at Greenway Kia West in Orlando a positive one. It’s great to hear that Brian’s professionalism and support helped make your repairs easier and provided peace of mind. We truly appreciate your recommendation and look forward to providing you with exceptional service again in the future.
— Mark Foster, Service Manager
markfoster@greenwayauto.com
Nice pleasant atmosphere comfortable chairs no long wait
time snack's and coffee provided nice
time snack's and coffee provided nice
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by ph955097
Verified Customer
Verified Customer
Service Price Transparency
Jul 29, 2025 -
Greenway Kia West responded
Thank you for your kind words! We’re glad you enjoyed the comfortable atmosphere and amenities during your visit to Greenway Kia West in Orlando. It’s great to know Keiara and our team made your experience pleasant with quick service and thoughtful touches like snacks and coffee. We look forward to serving you again!
— Mark Foster, Service Manager
markfoster@greenwayauto.com
This was my first service appointment with kua and I will
definitely be coming back again
definitely be coming back again
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by seanclemons7
Verified Customer
Verified Customer
Service Price Transparency
Jul 19, 2025 -
Greenway Kia West responded
Thank you for your 5-star review, Sean! We’re glad you chose Greenway Kia West for your first service appointment. Our certified Kia service team is dedicated to making every visit fast and easy. We look forward to seeing you again for your next oil change or maintenance. If you have any questions about your Kia or future service needs, feel free to reach out.
– Mark Foster, Service Manager
markfoster@greenwayauto.com
The worst The worst experience, they have no empathy for
their customers, waited 5 hours or more just to change a tire
their customers, waited 5 hours or more just to change a tire
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by vaneangelis01
Verified Customer
Verified Customer
Other Employees Tagged:
Keiara Lluberes
Jul 19, 2025 -
Greenway Kia West responded
Thank you for your feedback, and I apologize for your experience. I understand how frustrating it is to wait, and I’m sorry we did not meet your expectations. Please contact me directly at markfoster@greenwayauto.com so I can look into what happened and help resolve your concerns. Your satisfaction matters to us.
– Mark Foster, Service Manager