Keith Osier
Keith Osier at Cortese Ford Lincoln

Keith Osier | Page 5

Service Department Manager

Cortese Ford Lincoln

2400-2500 West Henrietta Road
Rochester, NY 14623

Contact Me
4.7
263 Reviews

Dealership Experience

24 yrs, 11 mos

Industry Experience

29 yrs, 11 mos

Languages Spoken

English English

4.7

263 Reviews

Write a Review

263 Reviews of Keith Osier

September 02, 2023

Dealership Rating
Employee Rating

I was very disappointed with my service this visit. I had a 7:30 appointment and did not have any info back until the next day. After that it took 4 more days to get my truck back. This was also for br More

by jgentzke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Darren Van Orden

Oct 20, 2023

Cortese Ford Lincoln responded

Hello John, you are so right. I do apologize for the delay in response as well as the experience. We value you as a customer here at Cortese and want you to know that your feedback means a lot and we will continue to strive for 5 stars in this area. Again, I apologize.

August 26, 2023

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Employee Rating

On time, efficient and convenient. I am handicapped and this service met my needs for auto repair More

by g_beckingham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Rhodes, Patrick Zimmerman, Darren Sneddon, Jack Hawes, Darren Van Orden , Makayla Buscemi, Dave Robinson, Al Rossester, Ed Smith

Oct 20, 2023

Cortese Ford Lincoln responded

Thanks for the great review!!!

August 10, 2023

Dealership Rating
Employee Rating

My experience getting my dream car was simple and had me at ease the entire time while I worked with Derek on selecting my bronco! More

by bbryd1
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Cortese , Derek Bridges

Aug 25, 2023

Cortese Ford Lincoln responded

Thanks for the great review!

August 03, 2023

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Employee Rating

Scheduling was easy. On arrival greeted awesomely and taken care of my vehicle and returned before expected time. Nice job from the team More

by gpardesi75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 03, 2023

Cortese Ford Lincoln responded

Thanks for the great review and the 5 stars!!!

July 21, 2023

Dealership Rating
Employee Rating

As always, courteous, on time, kept me informed, asked for permission to initiate the job as it was not covered by my service plan. Cortese FORD is the only dealer I used for all my cards, all of them FO More

by Larry A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Rossester

Jul 21, 2023

Cortese Ford Lincoln responded

Larry, thanks for your business and the great review!!!

July 11, 2023

Dealership Rating
Employee Rating

On time on time, promise was capped knee appearance. Vehicle was ready need full of gas. People were pleasant, not too pushy. More

by xpolerjohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jack Hawes

June 23, 2023

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Employee Rating

Very friendly, helpful and efficient. Didn’t wait as long as I expected to. I’ll come back again. More

by Wjkuntz
Service Time
Recommend Dealer
Yes
Jun 26, 2023

Cortese Ford Lincoln responded

Thanks so much for your business. We appreciate you!

June 20, 2023

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Employee Rating

For vehicle appt Cortese Ford was great, and AL Rosseter was great for communication for my vehicle being taken care of. Thank you AL for being there for all us customers!!! More

by Judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patrick Zimmerman, Jack Hawes, Darren Van Orden , Al Rossester

Jun 26, 2023

Cortese Ford Lincoln responded

Judy we thank you for your business.

June 16, 2023

Dealership Rating
Employee Rating

There are fifteen words as a minimum so this is fifteen words in one sentence. More

by No-one
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jack Hawes

June 16, 2023

Dealership Rating
Employee Rating

It was nice and clean they were polite and they got me out as quick as they could More

by wade.anna
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jack Hawes

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