Keith Osier | Page 5
Service Department Manager
Cortese Ford Lincoln
2400-2500 West Henrietta Road
Rochester, NY 14623
Dealership Experience
24 yrs, 11 mos
Industry Experience
29 yrs, 11 mos
Languages Spoken
English
263 Reviews
Write a Review263 Reviews of Keith Osier
September 02, 2023
I was very disappointed with my service this visit. I had a 7:30 appointment and did not have any info back until the next day. After that it took 4 more days to get my truck back. This was also for br I had a 7:30 appointment and did not have any info back until the next day. After that it took 4 more days to get my truck back. This was also for brake service on a wheel that had just been serviced 4.5 months prior. I was charged again for pads and rotor. I had to call for updates and quite often my calls would not be returned. I also left a message for the service manager about not getting updates or my calls returned and never heard back from him either. I understand being busy but it doesn't take that long for a quick update call. More
Other Employees Tagged: Darren Van Orden
August 26, 2023
On time, efficient and convenient. I am handicapped and this service met my needs for auto repair I am handicapped and this service met my needs for auto repair More
Other Employees Tagged: Scott Rhodes, Patrick Zimmerman, Darren Sneddon, Jack Hawes, Darren Van Orden , Makayla Buscemi, Dave Robinson, Al Rossester, Ed Smith
August 10, 2023
My experience getting my dream car was simple and had me at ease the entire time while I worked with Derek on selecting my bronco! at ease the entire time while I worked with Derek on selecting my bronco! More
Other Employees Tagged: John Cortese , Derek Bridges
July 21, 2023
As always, courteous, on time, kept me informed, asked for permission to initiate the job as it was not covered by my service plan. Cortese FORD is the only dealer I used for all my cards, all of them FO for permission to initiate the job as it was not covered by my service plan. Cortese FORD is the only dealer I used for all my cards, all of them FORD! More
Other Employees Tagged: Al Rossester
July 11, 2023
On time on time, promise was capped knee appearance. Vehicle was ready need full of gas. People were pleasant, not too pushy. Vehicle was ready need full of gas. People were pleasant, not too pushy. More
Other Employees Tagged: Jack Hawes
June 20, 2023
For vehicle appt Cortese Ford was great, and AL Rosseter was great for communication for my vehicle being taken care of. Thank you AL for being there for all us customers!!! Rosseter was great for communication for my vehicle being taken care of. Thank you AL for being there for all us customers!!! More
Other Employees Tagged: Patrick Zimmerman, Jack Hawes, Darren Van Orden , Al Rossester
June 16, 2023
There are fifteen words as a minimum so this is fifteen words in one sentence. words in one sentence. More
Other Employees Tagged: Jack Hawes
June 16, 2023
It was nice and clean they were polite and they got me out as quick as they could out as quick as they could More
Other Employees Tagged: Jack Hawes

