Kelly Cavanagh
Kelly Cavanagh at BMW of Westlake

Kelly Cavanagh | Page 18

BMW Client Advisor

BMW of Westlake

24690 Sperry Dr
Westlake, OH 44145

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5.0
201 Reviews
5.0

201 Reviews

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201 Reviews of Kelly Cavanagh

December 16, 2020

Dealership Rating
Employee Rating

I rate the dealership high, but it was all because of my client advisor, Kelly Cavanagh. She responded to my initial online inquiry and from that moment through the entire process she was cooperative, prof More

by JSLUPO
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jared Jeschelnig, Ian Filo

Dec 17, 2020

BMW of Westlake responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! It's great to hear that Kelly provided such an excellent experience while assisting you with your purchase. Please don't hesitate to reach out if you need any further assistance!

December 03, 2020

Dealership Rating
Employee Rating

Kelly was great to work with! She found the perfect X3 I was interested in. It was a pleasure to work with such a knowledgeable and friendly team. More

by GMCCIH2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fred Palmer

Dec 04, 2020

BMW of Westlake responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at BMW of Westlake are glad to have you as a customer.

December 03, 2020

Dealership Rating
Employee Rating

Great staff and service center would recommend to all my friends and family Clean facility with lots of new and used car options. I was very impressed More

by JOHN.R.BRADBURY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Niedzwiecki, John Cordell , Christian Gufreda, Tom Zito

Dec 04, 2020

BMW of Westlake responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of Westlake.

November 28, 2020

Dealership Rating
Employee Rating

Kelly was easy to work with and no pressure. I test drove and bought an X3 the same day. Kelly had the service department prep the vehicle by the time all the paperwork was done. More

by Michael Q
Recommend Dealer
Yes
Nov 29, 2020

BMW of Westlake responded

Michael, we are very happy to hear that Kelly provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 16, 2020

Dealership Rating
Employee Rating

I could not have been more pleased with the entire buying experience. The owner and the staff exceeded my expectations and made ( what has been a stressful experience at other dealers) for a very pleasant an More

by tompillari69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Moon, Ian Filo , There notary was very efficient but I forgot his name

Nov 16, 2020

BMW of Westlake responded

Tom, Thanks for sharing your thoughts about your experience working with Kelly, Ian, and Adam here at BMW of Westlake. We appreciate your business and hope to see you again soon!

November 06, 2020

Dealership Rating
Employee Rating

I purchased my first BMW, from Kelly Cavanagh. She was excellent! Very professional, no pressure and worked well in getting me a pretty good deal! More

by Marvin22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Moon

Nov 09, 2020

BMW of Westlake responded

Thank you for your feedback. While we are glad to hear that Kelly delivered great customer service, it's disappointing that your experience didn't meet your expectations. We thank you for bringing this to our attention, and we'd like to discuss further if you'd be willing to contact us about your visit, please feel free to reach out to us directly at 440-887-0000. Thank you.

October 27, 2020

Dealership Rating
Employee Rating

Kelly is an absolute gem. We were very lucky to work with her. She was patient as I changed my mind a million times and looked at various cars. She seemed to really care about my happiness and not just the s More

by MikaylaHyland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 27, 2020

BMW of Westlake responded

Thank you for your business and this review, Mikayla. We're happy to hear Kelly was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 24, 2020

Dealership Rating
Employee Rating

ONCE WE GOT ON THE SAME PAGE, EVERYTHING WENT SMOOTHLY AND WAS A GREAT BUYING EXPERIENCE. FRIENDLY SALES STAFF, GREAT TO DEAL WITH . MY THIRD PURCHASE IN LAST 18 MONTHS. More

by yachymiak
Recommend Dealer
Yes
Oct 25, 2020

BMW of Westlake responded

Thanks for sharing your thoughts about your experience with BMW of Westlake. We appreciate your business and hope to see you again soon!

October 24, 2020

Dealership Rating
Employee Rating

Super excellent service! Super nice people! Made me feel like I was family! I'm glad & proud to be apart of the BMW family! I would definitely recommend this dealership!! More

by Demetriusj73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Niedzwiecki

Oct 25, 2020

BMW of Westlake responded

Thank you for choosing BMW of Westlake, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 21, 2020

Dealership Rating
Employee Rating

Excellent service, fair pricing and super nice personnel. 2 hours with a genius was great but I will need more. Very efficient and a great Parts Department More

by RON_PRICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Strecker, Mike Niedzwiecki , Harry Walker

Oct 22, 2020

BMW of Westlake responded

Thank you so much, Ron, for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing BMW of Westlake!

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