Kelly Costa
Kelly Costa at BMW of Freehold

Kelly Costa

Service Appointment Coordinator

BMW of Freehold

4225 US Hwy 9
Freehold, NJ 07728

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5.0
20 Reviews
5.0

20 Reviews

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20 Reviews of Kelly Costa

February 11, 2026

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Employee Rating

I am SO glad I switched dealerships to Freehold BMW! Their employees truly have legendary customer service! From Melissa and Hailey in sales, to Kelly at service, they all treat me like a world class cu More

by New BMW Driver
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hailey Krumfolz , Melissa Suozzo, Michael from parts

Feb 13, 2026

BMW of Freehold responded

Thank you for sharing your fantastic feedback about our team! It's wonderful to hear that our Sales, Parts, and Service Departments consistently exceed your expectations. We're grateful for your business and look forward to assisting you in the future. See you next time at BMW of Freehold!

January 27, 2026

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I went out to purchase my son’s first car. After test driving the BMW I knew that was the one but I wanted my son to take a look at it before we made the purchase. Robert understood and kept t More

by RPEREZ2309
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Cheung, Robert Lidondici

Jan 27, 2026

BMW of Freehold responded

We're honored to have been a part of such a special purchase! It's wonderful to know Robert and our team made the process smooth and enjoyable. Congratulations to your son on his first car! Thank you for choosing BMW of Freehold!

February 12, 2025

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just wanted to take a moment to express my gratitude for the amazing experience I’ve had working with this dealer, Your courteous and respectful approach truly sets you apart, and I genuinely appreciate ho More

by SAPRIE.LEVI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 13, 2025

BMW of Freehold responded

Thank you for sharing your positive experience with BMW of Freehold! We're delighted to hear that our team's courteous and respectful approach made a difference. We appreciate your kind words and look forward to serving you again in the future!

November 06, 2024

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I had the most amazing experience at BMW of Freehold. This is where I will be getting my cars from going forward. Nick Lichaa is the Manager and he and his team are the dream team. He worked closely with More

by LORYMORA11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ruslan Gayetsky, Wael "Mike" Youssef , Tania Fuentes, Nicholas Lichaa

Nov 07, 2024

BMW of Freehold responded

Hello! We're delighted to hear about your fantastic experience with Nick, Mike, and Ruslan at BMW of Freehold! It's wonderful that our team made you feel informed and valued throughout the process. Enjoy driving your first BMW and come again soon!

September 14, 2024

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My entire family comes here because we are taken care of so well! Love them all More

by JERRYSIMO
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Sep 17, 2024

BMW of Freehold responded

Hello! Thanks for letting us know that you had a great experience with our team at BMW of Freehold. Come again soon!

June 13, 2024

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Gian is one of the best BMW technicians and overall car mechanics I know. He is thorough and really know what he’s doing. He’s a pleasure to work with and always has a good attitude. More

by Blakehurst777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justine Ammiano, Gregory Itkin, Juwon Brown, Gianluca Mirra, Bobby Burrows , Laude Arnaldi, Christian Kowalczyk, Fernando Lema-Hasing

Jun 18, 2024

BMW of Freehold responded

Hi Blake! Thank you for highlighting Gian's expertise and positive attitude! We're proud to have such a dedicated technician on our team at BMW of Freehold. We appreciate your feedback and look forward to serving you again!

June 03, 2024

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Mat was awesome! He took the time to come in on his day off to assist me with a fabulous vehicle! I'm recommending my friends to see him! More

by HENRYLGOURDINE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Frank Catania, Ashley Kelsch , Mohammad (Moe) Awadallah, Tyler Hyman, Mathew Torres

Jun 04, 2024

BMW of Freehold responded

Henry, we're delighted to hear that Mat went above and beyond for you at BMW of Freehold! Thanks for recommending us to your friends. Enjoy the fabulous vehicle and come again soon!

May 19, 2024

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I’ve been coming to the BMW of Freehold for a little over 5 years now for cars & maintenance & have always been amazed at how professional & kind the entire staff is. More

by KYLIEBROWNLEE7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justine Ammiano, Ruslan Gayetsky, Michael Chang, Ashley Kelsch , Mohammad (Moe) Awadallah, Fernando Lema-Hasing

May 19, 2024

BMW of Freehold responded

Hi Kylie! We're so glad to have had you as a loyal customer at BMW of Freehold for over 5 years! It's great to know our team has consistently provided professional and kind service. Thanks for your support and come again soon!

April 08, 2024

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I had an excellent experience purchasing my car from Mike. He provided exceptional customer service and product. His expertise on the vehicle features and specifications was impressive, and he patiently More

by Bmwpurchaser114
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 08, 2024

BMW of Freehold responded

Hello! We're delighted to know that you had an excellent experience with Mike at BMW of Freehold! It's great to see his knowledge and customer-focused approach made your car buying process smooth. We appreciate the recommendation, enjoy your new ride. Come again soon!

March 26, 2024

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Absolutely phenomenal experience from start to finish. My build turned out exquisite. Mark Eustace is the best salesman. Ruslan was also very helpful. Even the service department got the car PDI’d ASAP. T More

by Christian K
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ruslan Gayetsky, Mark Eustice , Frank Ghusson, Nicholas Lichaa, Christian Kowalczyk

Mar 27, 2024

BMW of Freehold responded

Hello Christian! We're so glad to know you had a phenomenal experience with us at BMW of Freehold. It's great that Mark and Ruslan were able to assist in making your third 5 series purchase smooth! We look forward to seeing you again for the next one!

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