Kelvin Swinson
Kelvin Swinson at Coastal Kia
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Kelvin Swinson | Page 18

Product Specialist

Coastal Kia

6115 Market St
Wilmington, NC 28405

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4.8
189 Reviews

Kelvin is a Wilmington, NC native and local graduate of E.A. Laney High School. He has been on Pat Koballa’s winning team since 2001. Kelvin has extensive automotive dealership experience including Finance Manager, Internet Manager, Service Advisor and Service Manager. He enjoys walking and reading when he is not busy at work exceeding his client’s expectations.

Dealership Experience

23 yrs, 2 mos

Industry Experience

23 yrs, 2 mos

Specialties & Trainings

Elite Sales Kia

Languages Spoken

English English

Employee Video

4.8

189 Reviews

Write a Review

189 Reviews of Kelvin Swinson

June 07, 2020

Dealership Rating
Employee Rating

Kelvin and the entire staff we worked with were very friendly and knowledgeable. We are very pleased with the service we received and the Sportage we purchased. More

by DAN3161718
Recommend Dealer
Yes

Other Employees Tagged: Michael Mascavage

Jun 08, 2020

Coastal Kia responded

Congratulations on the recent purchase of your Kia Sportage from Coastal Kia! Thank you for the five star review and kudos for Kelvin Swinson. We love the comment, "Kelvin and the entire staff we worked with were very friendly and knowledgeable." It was thoughtful of you to go online and share your feedback. We pride ourselves on exceeding our guest's expectations during every visit. Welcome to the Coastal Kia family! We look forward to seeing you during your complimentary service visit at 5000 miles. Thanks again and please call us if you need anything.

June 05, 2020

Dealership Rating
Employee Rating

Great experiance Everyone was friendly and willing to help. They meet you at the door and answered all the questions we had. They did the best to make sure we got th More

by lzuniga884
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Stone

Jun 08, 2020

Coastal Kia responded

Wonderful! Thank you for the five star review and gracious comments. We love you recognizing our process of greeting our guests at the door ready and willing to answer any questions. Congratulations on your recent purchase. Our goal is to deliver a truly exceptional experience to every guest during every visit. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family! Thanks again!

May 28, 2020

Dealership Rating
Employee Rating

Once again Costal Kia was awesome. Kelvin helped us again to find exactaly what we were looking for for just the right price. Definitely customers for life! More

by OURSCULLYFAM
Recommend Dealer
Yes

Other Employees Tagged: Tyler Desmarest

May 29, 2020

Coastal Kia responded

"Definitely customers for life!" We love it! Thank you for the five star review and gracious comments. We appreciate you mentioning Kelvin by name and are truly humbled by your loyalty and grace. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for being such an important part of our Coastal Kia Family! Please call us if you need anything. We are here to help. Thanks again!

May 25, 2020

Dealership Rating
Employee Rating

Very helpful and professional. They worked with me and got me into a vehicle that I absolutely love. Great experience and total professionalism. Even took the time to show me all of the bells and whistles More

by KELSEY_AYERS
Recommend Dealer
Yes

Other Employees Tagged: Tyler Desmarest , Adam Lambert, Brandon

May 26, 2020

Coastal Kia responded

Thank you for the five star service review for Coastal Kia! It was thoughtful of you to go online and share your thoughts. Congratulations on your recent purchase from Coastal Kia! Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family. Please call us if you need anything. We are here to help. Thanks again!

May 25, 2020

Dealership Rating
Employee Rating

I had an awesome and truly easy experience! Kelvin was so personable and really listened to my needs/wants more than I could expected! Mike made the finance side so easy and stress free. More

by TWALSH5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Mascavage

May 26, 2020

Coastal Kia responded

Thank you for the five star review and kudos for Kelvin and Mike. They are amazing team members and we are lucky to have them both. Congratulations on your recent purchase from Coastal Kia! Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family. Please call us if you need anything. We are here to help. Thanks again!

May 24, 2020

Dealership Rating
Employee Rating

Kelvin was friendly, knowledgeable, and a professional I was very pleased with the service. However, I was told vehicle had never been in an accident but I found shreds and nuggets of glass in the passeng More

by HAIGNEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 26, 2020

Coastal Kia responded

Thank you for your business and feedback. Please call Kelvin Swinson at 910-408-0100 to discuss any concerns you may have. We are here to help. We look forward to your call. Thank you!

May 19, 2020

Dealership Rating
Employee Rating

Thanks to Kelvin and Mike (Financing) I was able to help my step daughter get a dependable used car. Thanks again for all your help More

by MISSKITTY.DB64
Recommend Dealer
Yes

Other Employees Tagged: Michael Mascavage

May 19, 2020

Coastal Kia responded

You are very welcome! Thank YOU for the wonderful five star review and for recognizing Kelvin and Mike by name. We know your step daughter will love her vehicle for many years to come. It was thoughtful of you to go online and share your experience. Please have your step daughter reach out if she needs anything. We are here to help. Thank you for choosing Coastal Kia!

May 15, 2020

Dealership Rating
Employee Rating

I had the best car shopping experience of my life at Coastal Kia! The entire staff was incredibly helpful and super friendly. I worked closely with Steve Kramer, the floor sales manager, and he is most More

by christina coltrane
Recommend Dealer
Yes
May 18, 2020

Coastal Kia responded

Simply wonderful! Thank you so much for the amazing testimonial and kudos for our staff. It was extremely thoughtful of you to mention Steve Kramer, Mike Mascavage, Kelvin Swinson and Uber Hernandez by name in your review. Sharing you attention to detail regarding your recent experience is greatly appreciated. We can't thank you enough for the gracious review and high recommendations. We strive to delivery a "truly exceptional experience" to every guest during every visit. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family. Please call us if you need anything. We are here to help. Thanks again!

May 14, 2020

Dealership Rating
Employee Rating

I walked in unsure of what I wanted, or could afford. I met with Kelvin, who was absolutely wonderful! He helped me choose a brand new vehicle, at an amazing price, while also making me feel like family. More

by LELLIOTT1992
Recommend Dealer
Yes
May 14, 2020

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and kudos for your product specialist Kelvin Swinson. Congratulations on the purchase of you new Kia from Coastal Kia! It was thoughtful of you to mention Kelvin and Sam in your amazing five star review. Welcome to the Coastal Kia family! Thank you for the testimonial and high recommendations. Please call us if you need anything. We look forward to seeing you during your first free service visit at 5000 miles. Thanks again!

May 03, 2020

Dealership Rating
Employee Rating

Fast and friendly service. I always have had fast, honest, and friendly service for my 2015 KIA by the service department. Sam Weisman is great to deal with and I trust his rec More

by Cordova1947
Recommend Dealer
Yes

Other Employees Tagged: Kelvin never called me back as he promised regarding purchase of 2020 KIA Soul.

May 04, 2020

Coastal Kia responded

Wonderful! Thank you for the five star service review for Sam Weisman and our team at Coastal Kia! Sam is amazing, his clients love him and we are lucky to have him. We love the comment, "Sam Weisman is great to deal with and I trust his recommendations for service." We apologize for the lack of follow-up from Kelvin and are here to help. Please call our Operations Manager Peggy Roberts at 910-798-4706 to discuss your experience. Thank you!

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