Ken Benton
Ken Benton at North Penn VW

Ken Benton | Page 43

Service Manager

North Penn VW

165 Bethlehem Pike
Colmar, PA 18915

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4.9
440 Reviews

Dealership Experience

13 yrs, 5 mos

Industry Experience

13 yrs, 5 mos

4.9

440 Reviews

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440 Reviews of Ken Benton

June 12, 2021

Dealership Rating
Employee Rating

I haven’t been a VW owner in sometime, my last VW was 2005. I use to come to Northpenn then and the service was great then , and it hasn’t changed. Thanks for your help. More

by Ceefrazier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jorge Campacci, Jesse McDonough

June 08, 2021

Dealership Rating
Employee Rating

Everyone was very helpfuly and welcoming! All service advisors were great! The tech videos were educational and having him come out and explain everything was great too! Overall good staf including sales More

by ilirjana.ymeri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 06, 2021

Dealership Rating
Employee Rating

Thanks; as expected. Team called me and send me a video of my car. It was completed on time and with the services I wanted More

by noodoze@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 03, 2021

Dealership Rating
Employee Rating

Accessories for my Atlas in stock and just what I needed to enjoy our summer fun in the sun! The Service Department delivered big time! More

by pdc62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 02, 2021

Dealership Rating
Employee Rating

All of the service advisors are very courteous and professional. The service work is completed, promptly. Scheduling an appt for your desired date is very easy More

by dvcnpvw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jesse McDonough

May 30, 2021

Dealership Rating
Employee Rating

The service was quick, easy and accessible. The rental office for the loaner car was also easy and efficient. No other comments at this time. More

by mhpruitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 28, 2021

Dealership Rating
Employee Rating

The dealership is awesome I have been a customer there early 2000’s. I have only one complaint and I understand policy but they charge 160 to diagnose something even if your having it fixed there. I thin More

by dlitzen1021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Notarianni , Erin

May 27, 2021

Dealership Rating
Employee Rating

This is the worst dealership to ever deal with. All I have had is issues and problems since getting my lease in 2018. Last time I called and the girl on the phone told me well I can go to another dealers More

by Kgsmith0424
Customer Service
Friendliness
Recommend Dealer
No
Jun 01, 2021

North Penn VW responded

Mr. Smith, We’re sorry that you’ve had a less than favorable ownership experience with your Tiguan since purchase. Our goal is to provide you with a quality VW that you will enjoy during the duration of ownership. We’ve worked with the manufacturer to repair the issues with your Tiguan to their specification, as efficiently and conveniently as possible. Understanding that there’s never a convenience to auto repair, we apologize for the time you’ve invested into having the car serviced I reviewed the recorded phone conversation you had with our appointment coordinator. She did advise that you could have your vehicle serviced by any VW dealership after you provided her feedback on your concerns with our technicians’ abilities to repair your vehicle. My understanding is all remaining concerns have been resolved as of May 12th. If you have any further concerns, please do not hesitate to contact our Service Department. Thank you again for your time and feedback. Regards, Ken Benton Service Manager 267-956-1145

May 12, 2021

Dealership Rating
Employee Rating

The service employees were great, friendly, organized, and helpful. The Payment Clerk was not friendly and I felt I was bothering-annoying her by simply paying my bill. Sad way to end my transaction. More

by Michael Cuff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 12, 2021

North Penn VW responded

Good Afternoon Mr. Cuff, Thank you again for your recent visit. I appreciate you spending a few minutes to review your experience with me this afternoon. We look forward to seeing you again and offering you the service you expect and deserve! Please don't hesitate to reach me with any other concerns. Best Regards, Ken Benton Service Manager

May 10, 2021

Dealership Rating
Employee Rating

I love this place! The buying experience I had here with Greg Holland was so great, I decided to still return here for service. It has taken me years to find a VW dealer that I trust! This is the place !!! More

by MGeissinger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Greg Holland , Jake McLain

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