Ken Collings | Page 8

I recently sought Ken's help when RMV made an error with my vehicle registration. Although this was not his responsibility nor that of the dealership, my problem became their problem, and with Ken's help, my vehicle registration. Although this was not his responsibility nor that of the dealership, my problem became their problem, and with Ken's help, finally got resolved. Phone calls are always answered in an expeditious manner and they, especially Ken, will always make you feel the customer comes first...Many thanks to Matt and Amy also. CUSTOMER SERVICE AT ITS FINEST! More

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I have been doing business with Falmouth Toyota for over 10 years and NEVER have had a bad experience with any departments for all my vehicles. I have always been treated in a personal and professional mann 10 years and NEVER have had a bad experience with any departments for all my vehicles. I have always been treated in a personal and professional manner by all that I have interacted with. This is why I continue to go there. Thank you to Ken Collings for always being available to take care of all my automobile questions and needs. He's the best. More

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First time leasing, but Ken and I made sure I was comfortable with the process and put me behind the wheel of a better car than I could get from the competition. Really happy customer! comfortable with the process and put me behind the wheel of a better car than I could get from the competition. Really happy customer! More

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Buying a new Tacoma here was seamless and outstanding. I live in Hyannisport, very close to Hyannis Toyota. I've not had a great sales or service experience there. Falmouth Toyota is worth the extra drive I live in Hyannisport, very close to Hyannis Toyota. I've not had a great sales or service experience there. Falmouth Toyota is worth the extra drive because I've never had a bad experience with either sales or service. Everyone treats you as if you are their only customer. From Matt, Amy, Ken, Taylor the customer is the most important part of their job. My wife and I have purchased a total of 4 vehicles from Falmouth Toyota and we see many more in our future. More

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Falmouth Toyota is the absolute best. Ken Collings finds me the most beautiful vehicles for 2 decades now and it’s always with such kindness and ease. I’m very grateful that this is such a wonderfully run b me the most beautiful vehicles for 2 decades now and it’s always with such kindness and ease. I’m very grateful that this is such a wonderfully run business whose employees make everything go so pleasant and smooth. More

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Hands down our best car buying experience ever! Welcoming & friendly right from the start. Business location easily reached from our Cape Cod home address. Ken Collings our sales representative is Welcoming & friendly right from the start. Business location easily reached from our Cape Cod home address. Ken Collings our sales representative is a fellow car guy / member of the Cape Cod Classics Car Club. His reputation within the car club is the man to see if you are in the market for a new car, and we could see why! His first comment was that he appreciated that we had done our homework. Our needs assessment that we shared with him gave him the confidence that we had made a good choice and that he could make it happen for us. He went through all the features we had selected and Ken provide additional valuable details that we did not glean from the printed online materials. His knowledge base of the Toyota Sienna was complete. When we pick up the Sienna he spent an hour with us taking us through the tech journey of our new ride. Wow lots to take in, but presented in a very thoughtful way hitting the key options we would need right away and showing us other details to focus on later. The pickup was easy and quick, registration done, plates on car, inspection sticker & full tank of gas, easy for us! Our business manager, Ian Nixon, was wonderful in so many ways. He was spot on perfect with all the details of finance and insurance options plus personable , friendly and kind! Again the dealership was welcome & inviting. The service waiting area was large and comfortable: seating around a big screen TV or at tables, hot beverages and warm cookies! All good. We also noted that a service representative came to the waiting area to explain to waiting service customers what repairs were completed on their cars and why. We will definitely bring our Sienna to Falmouth Toyota for service. PS Ken said we would love our Sienna and he was RIGHT we love IT already! More

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Fast and friendly dealer. Everyone there is looking to help and make your experience easier. They listen to what your needs are and try to make it work best as possible. help and make your experience easier. They listen to what your needs are and try to make it work best as possible. More

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Great, Honest Service Ken Collings is an excellent sales rep- honest, and very informative- he took the time to educate us on the purchase. We were buying a car for my dau Ken Collings is an excellent sales rep- honest, and very informative- he took the time to educate us on the purchase. We were buying a car for my daughter. Ken took the time and patience to allow her to understand the process, how payments, finance, credit and loans work so she was able to make an educated decision. Drake Fontaine, a former student of mine, took the time to come out and say hi and to let us know he was there to take care of us in the service department- outstanding! John O'Keefe was able to reduce our finance rate- yes, he actually reduced it through looking into what was best for my daughter. A total team and one that I can honestly say was looking out for the customer's best interest. We will be back to Falmouth Toyota. More

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Car lease This is my third lease and working with Ken each time. He makes the whole process go so smoothly, I would highly recommend seeing him! Thank you! This is my third lease and working with Ken each time. He makes the whole process go so smoothly, I would highly recommend seeing him! Thank you! More

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Car purchase Bought a used car, Worked with Ken, made my choice on line, he was very helpful through the whole process. I would recommend Ken and this dealershi Bought a used car, Worked with Ken, made my choice on line, he was very helpful through the whole process. I would recommend Ken and this dealership. More

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