Ken Dunaway | Page 5

I love Autohaus on Edens and have been bringing my cars for Service for many years. Special call out to Alejandro, Nancy and Jim the Manager for their excellent customer service and care. Best Holiday wis for Service for many years. Special call out to Alejandro, Nancy and Jim the Manager for their excellent customer service and care. Best Holiday wishes to you all! More

by LADEELUK95 Verified Customer Verified Customer

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Took my car for Service B and found I needed to replace my engine belts. Did all that and brought car home and noticed a puddle under car in my garage. Took it back to Autohaus and they told me the Radiato my engine belts. Did all that and brought car home and noticed a puddle under car in my garage. Took it back to Autohaus and they told me the Radiator has sprung a leak and was probably caused by me driving over something on the road which I did not. I had no choice but to replace it at a cost of $2K. Asked for a 50% discount as I felt it happened at the shop from previous repairs done. Only got $400 off due to being a 10 year customer. Disappointed as I felt should have been at no charge as it happened after major repair at shop. More

by FRANK.SAMUEL1955 Verified Customer Verified Customer

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Each of the individuals who I am familiar with and have worked with, are the reasons I am taking this survey. Each one in their capacity, has proven to be the reason why I am taking this survey. Not only a worked with, are the reasons I am taking this survey. Each one in their capacity, has proven to be the reason why I am taking this survey. Not only are they personable, knowledgeable and always easy to deal with, they always go out of their way to resolve any issues.+ That is why I will be very disappointed if I have to make the decision to go elsewhere. The Mercedes labor and repair prices, have become beyond the realm of normal. The amount of money I have spent on service, both regular and extraordinary, is ridiculous and outrageous. I have reached the limit, and beyond. However, your dealership is lucky to have the staff in the service department that you do employ, and I am quite confident that they are a major reason for customers returning. I actually referred a customer last year who did come in and I told them whom to ask for in the service department, and they did leave that day with a new Mercedes off the floor. More

by LF9226 Verified Customer Verified Customer

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The service department always accommodates my seeds especially with the loaners! I also like that they clean my car when I pick it up! especially with the loaners! I also like that they clean my car when I pick it up! More

by MANIGHAF Verified Customer Verified Customer

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A b c driving e f g h i j k l m n op More

by KJR34 Verified Customer Verified Customer

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I just bought the car and did not need all the works and definitely did not need new wiper blades and they did not put any fluid in the window washer tank! Believe me when I say personnel friendly But I f definitely did not need new wiper blades and they did not put any fluid in the window washer tank! Believe me when I say personnel friendly But I felt ripped off and shared it with all of my Mercedes owning friends. I am planning on dumping this car and getting a Genesis More

by Mary Anselmo Verified Customer Verified Customer

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Always a pleasure working with John. He definitely tries his best and never gives up until the issue is completely resolved. He definitely tries his best and never gives up until the issue is completely resolved. More

by EDWINNG128 Verified Customer Verified Customer

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Courteous and professional staff; prompt follow-up; great location and loaners available. Your Benz is in good hands! location and loaners available. Your Benz is in good hands! More

by LINDAJSHARP Verified Customer Verified Customer

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Worked with Alejandro for my initial visits once I got my EQS. Great Service overall. I have a couple of outstanding items but have not got any follow up back since i've raised the question to him. EQS. Great Service overall. I have a couple of outstanding items but have not got any follow up back since i've raised the question to him. More

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Cindi is the best! Extremely professional and nice! Service department works like a clock! Highly recommended. Extremely professional and nice! Service department works like a clock! Highly recommended. More

by NatalieK Verified Customer Verified Customer

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