"Great Experience "
Kenny was very knowledgeable about the car. He was able to answer all of my questions and concerns. He was also very professional yet knowledgeable.
Very happy with Ferman BMW,
Only one problem and it is when it comes to CAR WASH. Must of the time is comes back dirty, and small scratches. It would be nice if Ferman BMW would offer a detail.
my overall experience is great.
"Excellent attention and service."
I have been a Ferman customer for over ten years and have enjoyed their excellent customer service and quality cars from the least expensive to the most expensive.
"Kenny Russell is a stud"
Kenny cares about his clients. It’s more than a transaction to him and it really shows. I leased my first BMW 3 years ago and he’s been my guy ever since. Kenny expresses superior knowledge and the upmost professionalism throughout the transaction.
If you want the best service go see him!
"Service was excellent. "
Kenny was great to work with. He showed patience and helped get me to a deal that I could work with without pushing or forcing me into anything. His knowledge and great understanding of what my needs were, was excellent.
"Deals so good you just sign it."
It was very smooth experience. Step one was to test drive your car. Step two, quick negotiation almost giving you the price you were hoping to get after 3 hour of sweaty negotiations. And then you driving new car in a few. Thanks to kenneth he was very helpful and even got me M style cap. Don’t forget to request one :))
Wasn’t looking to buy but they made me one offer and I took it. No haggling. Exactly what was offered is what I got. Thanks.
- gary bmw
I dealt with client advisor Jamie Byrd who proved to be excellent to deal with and readily fixed my problem in which two other dealers were unable to repair. All staff are customer focused and should be commended and as a result of this positive experience I will continue to deal with only Ferman BMW.
"Kenny Russell was outstanding"
I considered buying a car from another dealer, but because Kenny went above and beyond in accommodating our every request, even taking the time to drive the car to our house for my wife to see, I decided to buy the car from Ferman BMW. Kenny treated us with respect, was patient while we found just the right car and was very attentive to our requests for details. Thank you, my wife is very happy with the car.
"Repeat customer "
Purchased an i3 from Kenny last year and had a great experience. Unfortunately it was totaled in an accident but was kept safe and knew I wanted another. Kenny kept in contact and followed up the second he found the i3 I was looking for. Fantastic service and will be returning when wife needs a new car as well.