Keon Tobin

I have been servicing 3 M vehicles with Keon at BMW of Catonsville. Absolute best service advisor I've worked with at any dealership all my adult life, by far!!! He makes the client feel like family and t Catonsville. Absolute best service advisor I've worked with at any dealership all my adult life, by far!!! He makes the client feel like family and the dealership like home! Thank you Keon and the world class team at BMW of Catonsville! More

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Avoid this dealership AT ALL COSTS. They have the worst customer service I’ve ever experienced in 20 years. The incompetence is primarily due to a service manager named Mike Winter, who They have the worst customer service I’ve ever experienced in 20 years. The incompetence is primarily due to a service manager named Mike Winter, who instead of communicating with customers will instead send you to vociemail for weeks until you have no choice but to come in and demand information. I found out after weeks of waiting that they couldn’t get a wheel lock and hadn’t even worked on my vehicle yet. Then I found out that they discovered 17,000 dollars worth of recall/defect damage and I was forced to pay out of pocket for a rental car. Their service manager in addition to not communicating professionally is also very thin skinned and holds grudges. Beware, if you ask too many questions or demonstrate that you weren’t pleased with any aspect of your service they will ignore your calls and even refuse your business. I just started my career and am getting ready to trade in my 2018 for a new bmw, but the terribly unprofessional conduct by Mike Winter has made me sure that I won’t be trading to bmw and I won’t be purchasing from bmw ever again. All because of a seedy, unprofessional manager named Mike Winter. More

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James Wood is very knowledgeable and helped made the transaction very smoothly. He was patient and walked me through the apps and answered my questions. My overall experience with the BMW Cantonsville h transaction very smoothly. He was patient and walked me through the apps and answered my questions. My overall experience with the BMW Cantonsville has been exceptional and we have been with them for many years servicing our former X3 that was 20 yrs old! It’s why I continue to stay with them and they treat me like family. I will definitely recommend friends and family to come here. More

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Keon was helpful and knowledgeable explaing the work that was done on my X5. I would recommend Catonsville BMW to anyone who want to purchase BMW. was done on my X5. I would recommend Catonsville BMW to anyone who want to purchase BMW. More

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Brittany Hill was absolutely amazing throughout my entire car-buying experience at MileOne BMW. She was attentive, knowledgeable, and made sure I felt completely comfortable with every step of the process. B car-buying experience at MileOne BMW. She was attentive, knowledgeable, and made sure I felt completely comfortable with every step of the process. Brittany truly listened to what I was looking for and went above and beyond to help me find the perfect vehicle. Her professionalism and genuine care made a real difference. I highly recommend Brittany if you want a seamless and personalized car-buying experience! More

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Keon Tobin is my service advisor. He is always polite and forthright with his advice. He goes above and beyond to ensure that any work on my vehicle is completed in a timely manner. He is always polite and forthright with his advice. He goes above and beyond to ensure that any work on my vehicle is completed in a timely manner. If there are any issues he notifies me in advance. BMW of Catonsville also provides a family like atmosphere whenever I visit. More

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I have been very happy with the service at this dealership and especially pleased with the patient, courteous and helpful service of Keon Tobin. dealership and especially pleased with the patient, courteous and helpful service of Keon Tobin. More

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Keon Tobin is the best and communicates so clearly about your car. I would never go anywhere elses your car. I would never go anywhere elses More

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Subject: Formal Complaint Regarding Customer Service Experience Dear [Recipient's Name], I am writing to formally address the extremely disappointing customer service experience I recently encount Experience Dear [Recipient's Name], I am writing to formally address the extremely disappointing customer service experience I recently encountered at your location. My appointment was scheduled for 9:00 am, and although I was 10 minutes late due to traffic, I waited for almost 5 hours in the waiting area before anyone addressed me. My vehicle was not taken in for service until 11:15 am, and I was presented with a video detailing extensive work that supposedly needed to be done, when I only requested an oil change and front left signal light replacement. After waiting for hours, my car was finally ready at 12:40 pm, but was not handed to me until 1:20 pm. It was during this time that I realized my wallet had been left in the waiting area. I received alerts about my credit card being used at a tobacco shop, which led me to believe I had misplaced my wallet. It was only at 6:08 pm that BMW contacted me to inform me that my wallet was at their location. More

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Keon always listens to my concerns and offers solutions and suggestions when needed. Thank you and suggestions when needed. Thank you More

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