Kerry Monica, Jr. | Page 3

Lester Glenn Subaru responded

Hey LBENECCHI, Thanks for sharing your experience! We're so glad to hear that you felt well taken care of and appreciated the professionalism and friendliness of our team. Recommendations to friends and family are the highest compliments we can receive, thank you! Happy Driving The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi CEUED, Thanks for sharing your experience! We're thrilled to hear that you had such a positive experience with us. Your kind words mean a lot, and we're so glad to have earned your trust as the best dealership you’ve ever been to! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi SUBARU.USEDCAR, Thanks for sharing your positive experience! We’re so glad to hear that our team went above and beyond to meet your needs! Providing great customer service is what we strive for, and it’s wonderful to know we hit the mark for you. We look forward to serving you again in the future! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey KENEILEEN3287, Thanks for your amazing review! We’re so glad to hear that we made the service process quick and easy for you, and that the loaner car helped with your appointments. We truly appreciate your continued trust and are happy to know we’ve been able to provide quality service every time! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey Beemer Man, Thanks for sharing your experience! We're thrilled to hear that our team provided you with excellent service for your Subaru. It's great to know that our staff was helpful, polite, and able to guide you in the right direction. Your satisfaction is our priority, and we look forward to assisting you again in the future! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi FIRSTMATEJANE1, Thank you for your wonderful feedback! We're so glad to hear that your experience was smooth and that your advisor was friendly and helpful. We truly appreciate your recommendation and look forward to serving you again in the future! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey wyckdnana, Thank you for the wonderful review! We’re so glad to hear that Kathy has consistently provided you with professional, knowledgeable, and friendly service. It’s great to know you feel confident in our service department and trust us with your vehicle's maintenance and repairs. We truly appreciate your recommendation and are honored to be your go-to service provider! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey DLOTRUGLIO28, Thanks for sharing your experience! We’re glad to hear that the team quickly addressed the mix-up and went above and beyond to ensure you were taken care of. We strive to make every experience seamless, and we appreciate your understanding. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey there, Thanks for sharing your experience! We're so happy to hear that Keith has been taking great care of you and making your visits as efficient as possible. It's fantastic that the entire team, from purchase to service, has left such a positive impression. We truly appreciate your kind words! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey LLKACCTS, Thank you for sharing your feedback. Our Service Director Kerry has reviewed your concerns and we sincerely apologize for the inconvenience caused by the seat cover installation and the overall experience. We understand that your expectations were not met, and we truly regret any frustration this has caused. Our managment team has offered both a service credit and a free oil change coupon as a way to address the situation, and we also extended an invitation to bring the vehicle back for re-installation of the covers. We understand this didn’t fully resolve your concerns, and we’re open to further suggestions on how we can improve. We truly want to make things right and ensure you feel valued as a customer. If you’re open to it, we’d be happy to assist you further and try to resolve the issue to your satisfaction. The Lester Glenn Subaru Team