Kerry Monica, Jr. | Page 2

Lester Glenn Subaru responded

Hi avees, Thanks for sharing your experience! We’re glad to hear your visit was a pleasant one and helped change the usual perception of dealing with auto dealerships. Creating a comfortable, straightforward, and low-stress experience is exactly what the team strives for every day! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi MICHAELFOXPROVISIONS, Thanks for sharing your experience! It's wonderful to hear that our service team provided professional and friendly support while clearly explaining the work performed and any recommendations. We’re especially glad you felt well-informed throughout your visit. That level of transparency and care is exactly what we strive for. We truly appreciate your continued trust and look forward to helping you with your future vehicle purchases at Lester Glenn. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi ICEFISH50, Thank you for sharing your feedback. We're sorry to hear that you're disappointed with your vehicle ownership experience. When you brought your concern to our attention, our team road-tested the vehicle with you and thoroughly evaluated the noise you described. To ensure an accurate assessment, we also compared your vehicle to another similar model and found the same road and wind noise characteristics present. Based on those findings, we were unable to identify a defect or abnormal condition requiring repair. We understand that vehicle noise levels can be subjective and may not always meet every owner's expectations. While we were unable to verify a mechanical issue, we provided contact information for Subaru Customer Advocacy so your concerns could be reviewed directly with the manufacturer. We appreciate your feedback and regret that we were unable to provide the outcome you were hoping for. If you have any additional questions or concerns, please don't hesitate to reach out. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi DAGEIS, Thanks for sharing your experience! It's wonderful to hear that Nicole and Junior continue to impress you and consistently raise the bar with each visit! Having a team that delivers reliable, high-quality service every time makes a real difference, and we’re glad that’s been your experience. We truly appreciate your continued trust and gratitude for both of them. We look forward to serving you again in the future! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi tennispro9551, Thanks for sharing your experience! We’re glad to hear our team delivered exactly what we promised and completed everything on time. It’s always our goal to provide efficient, reliable service with no surprises. We appreciate your feedback and look forward to assisting you again! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi jojobean6288, We’re very sorry to hear about your experience and that the work performed did not meet expectations. This is far from the level of quality and care that is expected, and your concerns are being taken seriously and reviewed internally! We would appreciate the opportunity to better understand what occurred. Please reach out to customercare@lesterglenn.com with additional details so this can be looked into further! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi sjtorry, Thanks for sharing your experience! We’re thrilled to hear that our team provided excellent service and took the time to answer all of your questions while addressing your concerns. Ensuring a smooth and informative experience for our customers is always our top priority, and we’re glad it showed during your visit! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi GENE.SMITH, Thanks for sharing your experience! We’re thrilled to hear that servicing your Legacy at Lester Glenn continues to be a pleasure. Ekaterina and Kerry will be happy to know their efforts made such a positive impact. Stellar work and superb service are exactly what we aim to provide! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey GUSFABIAN1949, Thanks for sharing your experience! We’re glad to hear that our team provided fast, friendly, and helpful service. It’s wonderful to know you love both our service and sales staff, and we truly appreciate your feedback! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey Millie6128, Thanks for sharing your experience. We’re glad to hear that Nicole handled everything professionally and followed up to address any issues quickly. It’s great to know that her attention to detail and dedication made your experience smooth and positive. Happy Driving, The Lester Glenn Subaru Team