Kevin Cloud | Page 2

Toyota of Scranton responded

JOHNSONFAM34 Thank you for sharing your wonderful sales experience at Toyota of Scranton with us! We greatly appreciate your feedback and are thrilled to hear about your outstanding experience. We're delighted that Kevin's dedication and expertise made a positive impact on your visit. Providing informative and confident assistance is a priority for us, and we're glad that Kevin's knowledge and approach helped you make a decision that you're satisfied with. We're grateful for your support, and we'll be sure to pass along your kind words to Kevin. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to ensure that your ownership of the vehicle continues to be exceptional. Thank you once again for choosing Toyota of Scranton. We look forward to serving you for many more years to come! Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

Bobbo, We're delighted to receive your feedback! Thank you for taking the time to share your experience at Toyota of Scranton. It's wonderful to hear that both Ryan in Finance and Kevin Cloud in Sales provided you with excellent service. We pride ourselves on delivering the best customer experience possible, and your kind words affirm our commitment to that goal. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Toyota of Scranton! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Bobbo, We apologize for any inconvenience you may have experienced during your time with us. Our goal is to provide the highest level of customer satisfaction, and it seems we fell short in meeting your expectations. We take your feedback seriously and are committed to addressing the issues you've raised. Regarding concerns about our cars and warranties, we want to assure you that we stand behind the quality of our vehicles and the terms of our warranties. We strive to provide transparent information about our pricing and ensure that our customers are getting fair deals. If there was a misunderstanding or discrepancy in your case, we sincerely apologize. We understand the frustration of not having access to a loaner car while warranty work is being completed. While we do our best to accommodate customers during service appointments, availability can sometimes be limited. We are constantly looking for ways to improve our service offerings and appreciate your input on this matter. If there were any issues with the condition of your car upon delivery, we apologize for the oversight. We encourage customers to thoroughly inspect their vehicles before finalizing any purchase, and we're sorry for any inconvenience this may have caused you. Your feedback is valuable to us, and we would like the opportunity to address your concerns directly. Please reach out to our customer service team at [570.702.8776 or mjpreno@tsofs.com so we can work towards a resolution. Once again, we apologize for the negative experience you had with us. We hope you'll consider giving us another chance to make things right in the future. Sincerely, The Toyota of Scranton Team

Toyota of Scranton responded

NMUNDYTJ, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had an amazing car buying experience with us at Toyota of Scranton. Our team takes great pride in providing exceptional service that is both helpful and courteous. It's fantastic to know that our knowledgeable staff was able to assist you quickly and efficiently. We can't wait to welcome you back when you're ready for your next car purchase. Feel free to reach out if you have any questions or if there's anything else we can do for you. Drive safely and see you soon! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

DEE0130, Thank you for taking the time to leave us a glowing five-star review! We are thrilled to hear that your experience at Toyota of Scranton was a pleasant one. Our team takes great pride in providing exceptional customer service, and we're delighted that you found our staff to be very friendly. We believe that building strong relationships with our customers is essential, and we strive to create a welcoming and accommodating environment for everyone who visits our dealership. We're also glad to hear that you appreciated the cleanliness of our facility. Maintaining a clean and organized space is important to us, as we want our customers to feel comfortable and at ease during their time with us. Breakfast is on us! We're delighted that you enjoyed the complimentary meal. We believe that providing a little something extra can make a big difference in our customers' experience. Kevin is a valued member of our team, and we're thrilled to hear that he went out of his way to ensure you got the car you really wanted. At Toyota of Scranton, we understand the importance of finding the perfect vehicle that suits your needs and preferences. Kevin's dedication to helping you make that happen exemplifies the level of service we strive to provide to every customer. Thank you again for your wonderful review. We truly appreciate your kind words, and we look forward to serving you again in the future. Should you have any further questions or need assistance, please don't hesitate to reach out to us. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

JKUHAR955, Thank you for sharing your fantastic 5-star sales review of your experience at Toyota of Scranton! We're thrilled to hear that Ahmad provided you with excellent service. It's wonderful to know that he was courteous and took the time to explain everything clearly to you. At Toyota of Scranton, we strive to ensure that our customers have a positive and informative car-buying experience, and we're delighted that Armond delivered on that promise. We'll make sure to pass along your kind words to him and our sales team. We appreciate your recommendation and if there's anything else we can do for you, please don't hesitate to reach out. We look forward to assisting you with any future automotive needs you may have. Thank you once again for choosing Toyota of Scranton! Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

mhood2851, Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that your purchase went smoothly and that you're happy with your new vehicle. We apologize for the delay in receiving your second key fob. Please rest assured that we're doing everything we can to get it to you as soon as possible. We appreciate your patience in this matter. Once again, thank you for choosing our dealership, and please don't hesitate to contact us if you have any further questions or concerns. We hope to see you again in the future! Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Hi Joe, We wanted to take a moment to thank you for choosing Toyota of Scranton as your preferred dealership for purchasing a vehicle. We greatly appreciate your 4-star review and are delighted to hear that you found our establishment to be a very nice place with helpful employees. At Toyota of Scranton, we strive to create a welcoming and comfortable environment for all of our customers. Our team members are dedicated to providing exceptional customer service and are always willing to go above and beyond to assist our customers in finding the perfect vehicle. We are thrilled to receive your recommendation and look forward to continuing to serve you in the future. If you have any further feedback or suggestions for us, please do not hesitate to reach out. We are always eager to hear from our customers and use your feedback to continually improve our services. Thank you again for choosing Toyota of Scranton, and we look forward to seeing you again soon. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Roy B., Thank you for taking the time to provide feedback on your recent experience at our dealership. We all appreciate your comments. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com