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Kevin Juarez

Overview Reviews (61) Inventory (226)

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Kevin Juarez

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Kevin Juarez | Page 2

Service Advisor

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

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4.9

61 Reviews

Overview Reviews (61) Inventory (226)

4.9

61 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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61 Reviews of Kevin Juarez

September 01, 2023

Dealership Rating

Employee Rating

Elliot is great salesman and he has sold many cars to my family and friends family and friends More

by Colemcdermott

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: John Guido, Jr., Joe Baez, Elliott Reichel

Helpful 0

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Sep 06, 2023 -

Arlington Heights Ford responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Arlington Heights Ford Team

August 29, 2023

Dealership Rating

Employee Rating

Lonnie was great, found the perfect vehicle at the best price! I would definitely recommend him ! price! I would definitely recommend him ! More

by tmjrohr

Recommend Dealer

Yes

Other Employees Tagged: Lonnie Catanese, Joe Baez

Helpful 0

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Sep 01, 2023 -

Arlington Heights Ford responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Lonnie was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, The Arlington Heights Ford Team

August 04, 2023

Dealership Rating

Employee Rating

Lately they've been Hit-and-miss. But mike waddle is it always been on time with everything I need to the only reason I go back But mike waddle is it always been on time with everything I need to the only reason I go back More

by Thg62

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Jerry Hood, Mike Waddle, Victor Villanueva, Ikram "Ike" Alam, Lou Alfano, Nicole Bayne, Justin Barrett , Kenny Holiday, Lunoni Mahdu

Helpful 0

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Aug 08, 2023 -

Arlington Heights Ford responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Arlington Heights Ford Team

July 10, 2023

Dealership Rating

Employee Rating

This is the 6th car I have purchased from AH Ford with Elliott. The team is honest and I trust them to follow through taking care of me on the service side as well. Great team!! Elliott. The team is honest and I trust them to follow through taking care of me on the service side as well. Great team!! More

by blnobleza

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jerry Hood, Elliott Reichel, Teddy Dziedzic , John Rodriguez

Helpful 0

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Jul 13, 2023 -

Arlington Heights Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Arlington Heights Ford Team

July 06, 2023

Dealership Rating

Employee Rating

Good customer service and they did their best to find a deal that worked within my budget, deal that worked within my budget, More

by tconseur

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sam Vasco, Joe Baez

Helpful 0

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Jul 11, 2023 -

Arlington Heights Ford responded

We love hearing about customers that have a terrific experience at Arlington Heights Ford. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, The Arlington Heights Ford Team

July 05, 2023

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Employee Rating

The service was timely even though I did not have an appointment. It was Spot On! appointment. It was Spot On! More

by drewnyberg

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jul 10, 2023 -

Arlington Heights Ford responded

Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, The Arlington Heights Ford Team

June 30, 2023

Dealership Rating

Employee Rating

Very helpful with review on what work has been completed and what recommendations currently needed and what future needs we will need at next mileages and what recommendations currently needed and what future needs we will need at next mileages More

by Coasttocoastmasonry

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jerry Hood, Mike Waddle, Victor Villanueva, Justin Barrett

Helpful 0

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Jul 06, 2023 -

Arlington Heights Ford responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Arlington Heights Ford Team

May 26, 2023

Dealership Rating

Employee Rating

You guys are outstanding, as always! Thank you for the good service. Kevin Campbell. Ken Campbell Thank you for the good service. Kevin Campbell. Ken Campbell More

by cougartwo

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jerry Hood, Mike Waddle, Ikram "Ike" Alam, Lou Alfano, Nicole Bayne, Justin Barrett , Kenny Holiday, Lunoni Mahdu, Anthony Velasco

Helpful 0

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Jun 01, 2023 -

Arlington Heights Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Arlington Heights Ford Team

May 15, 2023

Dealership Rating

Employee Rating

Myself, family and friends, have purchased 15 vehicles in over the past 15 years there. Everyone there is the best Junior, Lonnie, Sam Jerry and the entire service team over the past 15 years there. Everyone there is the best Junior, Lonnie, Sam Jerry and the entire service team More

by Bubba

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jerry Hood, Mike Waddle

Helpful 0

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May 18, 2023 -

Arlington Heights Ford responded

Thank you for reaching out, Bubba! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Arlington Heights Ford Team

April 26, 2023

Dealership Rating

Employee Rating

They said it would take two hours, it was almost three hours. This is unacceptable. hours. This is unacceptable. More

by wphwph

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Victor Villanueva

Helpful 0

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Apr 26, 2023 -

Arlington Heights Ford responded

Thank you for your rating and review. We use all reviews as a coaching opportunity for our team. I apologize for the lack of communication about the time it took to service your vehicle. Please call me at your earliest convenience so I can get more information about exactly what happened. My mobile number is (847) 812-0038. I look forward to hearing from you. Thank you. John Guido, Jr. General Manager/Partner Arlington Heights Ford

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