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Kevin Lam
Kevin Lam at Norm Reeves Honda Superstore - Huntington
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Kevin Lam

Service Advisor

Norm Reeves Honda Superstore - Huntington

19131 Beach Blvd
Huntington Beach, CA 92648

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4.8
29 Reviews
4.8

29 Reviews

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29 Reviews of Kevin Lam

May 06, 2025

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Employee Rating

None Take too long to have my car ready and complete I am not sure if i'll come back More

by duy02pham
Recommend Dealer
No

Other Employees Tagged: Kevin Lam

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May 09, 2025

Norm Reeves Honda Superstore - Huntington responded

Hello, we apologize for the wait that you experienced. We appreciate your honest feedback and would like the chance to regain your trust in us. If you’re willing, please contact Catherine Schlueter at catherine.schlueter@normreeves.com.

May 03, 2025

Dealership Rating
Employee Rating

good Honda store and very good service provided I would like to recommend to my friends and relatives More

by chen2017ca
Recommend Dealer
Yes
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May 05, 2025

Norm Reeves Honda Superstore - Huntington responded

The fact that you'd recommend us to your loved ones is the highest compliment! That means we're doing something right. Thank you so much, and we look forward to serving you again.

April 30, 2025

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Employee Rating

Quick to get me in for service, accurate time estimates, transportation services there and back to the dealership, transparent during the services! Couldn't be more happier! More

by vu.jimmy1114
Recommend Dealer
Yes

Other Employees Tagged: Kevin Lam

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Apr 30, 2025

Norm Reeves Honda Superstore - Huntington responded

Hey there! We’re so happy Kevin Lam could get you in quickly and keep you in the loop with accurate timing. Shuttles to and from the dealership are there to make your life easier, so we’re glad you took advantage! Thanks for the awesome review—we’ll be here whenever you need us next.

April 29, 2025

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Employee Rating

I had a very great experience with the service at your dealership and especially with representative Kevin Lam. He did an outstanding job and went above and beyond was very helpful and professional, great More

by Trankin2008
Recommend Dealer
Yes

Other Employees Tagged: Kevin Lam

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Apr 30, 2025

Norm Reeves Honda Superstore - Huntington responded

That’s exactly the kind of experience we strive to deliver. Kevin will be over the moon when we tell him about your review! Thanks for taking the time to share your story, and if you know anyone else in need of excellent service, please consider recommending Kevin.

April 08, 2025

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Employee Rating

Very good prompt service, even for my walking in on Saturday morning. Really appreciate the good, quick work you did on my vehicle! More

by lassessments
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 09, 2025

Norm Reeves Honda Superstore - Huntington responded

Thanks for dropping by and sharing your kind words about our prompt Saturday service. We’re all about making sure your vehicle is in tip-top shape—even on weekend mornings! We truly appreciate your support and can’t wait to serve you again next time you need us.

March 27, 2025

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Employee Rating

Great customer service by Kevin Great job keeping me informed about my car Good job More

by 40wcswat
Recommend Dealer
Yes

Other Employees Tagged: Kevin Lam

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Mar 28, 2025

Norm Reeves Honda Superstore - Huntington responded

Thank you so much for sharing! We're thrilled that Kevin kept you well informed about your car. If you're ever curious about a more streamlined car shopping experience, consider exploring our Express Store online—a fast, modern way to shop for your next vehicle. Your support inspires us to keep delivering outstanding service!

March 25, 2025

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Employee Rating

Great customer service. Extremely helpful and informative. This dealership goes abive and beyond to help their costumers. More

by dee99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Lagos, Edward Obando

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Mar 26, 2025

Norm Reeves Honda Superstore - Huntington responded

Thank you so much for the love! Our team cares deeply about the experience we give our customers, and it's reassuring to know you felt that. Is there anything else we can help you with? Contact us online if you need anything!

March 22, 2025

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Keep up your good service, courteous welcome, prompt attention, helpful answers, and providing delicious coffee while waiting for serviced auto. More

by Enakakura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Ung, Benito Torres, John Le, Tony Lagos

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Mar 26, 2025

Norm Reeves Honda Superstore - Huntington responded

Your encouraging words about our warm welcome, prompt attention, and that extra coffee touch truly energize our team. We’re committed to keeping the experience delightful and look forward to exceeding your expectations on every visit.

March 21, 2025

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Employee Rating

They made a special effort to solve a problem. Everyone was so curious. The dealership was very clean. More

by Krcornelison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Catherine Schlueter, Edward Obando

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Mar 26, 2025

Norm Reeves Honda Superstore - Huntington responded

We're delighted by your review! Our team loves what they do and problem-solving is important to us, so this is great to hear! If you need anything else in the future, just reach out. We'll be here!

March 18, 2025

Dealership Rating
Employee Rating

Kevin was great, very knowledgeable and I felt like he made recommendations that were good for me. More

by Mc_246
Recommend Dealer
Yes
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Mar 20, 2025

Norm Reeves Honda Superstore - Huntington responded

Kevin is awesome - he'll definitely appreciate the feedback! We always want to help our customers and are glad that shone through. The next time you need to schedule maintenance, please check out our specials. Until then!

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