Kiley Knighten | Page 7

When I got my vehicle back there is something dripped across the drives side door jam. And I was told my filters need replaced. Would cost around $260. So I replaced the filters myself. When I went to ch across the drives side door jam. And I was told my filters need replaced. Would cost around $260. So I replaced the filters myself. When I went to change cabin air filter the screws that are suppose to be there are missing. I did the pick up / drop off option since the date I scheduled the appointment online the service was closed. I would not have know had I not reached out about a recall on the vehicle as well. I told them where I worked and they failed to put that in the notes for pick up drop off. I work for a health care facility that can't have phones on them. So this made communication hard for the pick up/drop off. And had they listened it would have gone smoothly. When I finally got a break to look at my phone. I had a message they would be returning the car to dealership if I didn't respond. Not great service. More

by Bakerjennifer1183 Verified Customer Verified Customer

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Very helpful! Appreciated you picking up my car & bringing it home. I didn’t get the sticker on the windshield for the next oil change date & mileage. No biggy! Th Appreciated you picking up my car & bringing it home. I didn’t get the sticker on the windshield for the next oil change date & mileage. No biggy! Thank you for your services. Appreciate the paperwork on completion of service. Do miss the car wash but gotta cut somewhere. Thank you much - Laurie Patton More

by LAURPATTON Verified Customer Verified Customer

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Nice waiting area. Two to pick from. No outside parking for the person picking you up. Two to pick from. No outside parking for the person picking you up. More

by LIZH0 Verified Customer Verified Customer

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They set off the alarm for my daughters blow and go and it costs us an extra $80 to have it recalibrated. They refused to offer any future discount for the mess up. They claimed they knew how to deal with it costs us an extra $80 to have it recalibrated. They refused to offer any future discount for the mess up. They claimed they knew how to deal with them but obviously did not. Will not go back More

by Aribadams69 Verified Customer Verified Customer

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I needed a new battery, and had a very challenging day trying to solve this problem. I decided to just drive to Ford to see if I could make an appointment to have a new battery installled within a reasona trying to solve this problem. I decided to just drive to Ford to see if I could make an appointment to have a new battery installled within a reasonable amount of time. The gal was so freaking nice about the whole thing, and asked if I had time to do it then…it was like 5:15 pm!! I was so happy and so relieved to have this done so I wouldn’t have to worry about it the rest of the week. Kiley was so nice and kind when I’d had a pretty rough day, I could never thank her enough for making my bad day so much better! She deserves a huge raise for her customer service and kindness!! Thank you a million times, Kiley!! More

by AUDRAWOLFE Verified Customer Verified Customer

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Friendly staff knowledgeable always get me in and out I have always taken my F-350 there for service before I traded it in on my new 24 trimmer F-150 have always taken my F-350 there for service before I traded it in on my new 24 trimmer F-150 More

by MADPOLNUD Verified Customer Verified Customer

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Rates were pretty reasonable considering it's a dealership. Staff was very communicative, and a was satisfied with my service. dealership. Staff was very communicative, and a was satisfied with my service. More

by JTURNER410 Verified Customer Verified Customer

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The service was prompt, polite, and thoughtful. The advisor was there for all of my questions and I had a very positive experience. The advisor was there for all of my questions and I had a very positive experience. More

by ulyana5 Verified Customer Verified Customer

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No thank you They were prompt, knowledgeable, and saved me some money which I appreciated me some money which I appreciated More

by DICKSCHUCHART Verified Customer Verified Customer

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No Lied about tire pressure If I can't trust you to have correct tire pressure, how do I know if the rest is correct correct tire pressure, how do I know if the rest is correct More

by tunook Verified Customer Verified Customer

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