Kim Hicks | Page 32

Excellent Dealership This is my first Subaru. If all of the staff are as friendly and patient with all of my questions it will not be my last visit. Kim Hicks is an outs This is my first Subaru. If all of the staff are as friendly and patient with all of my questions it will not be my last visit. Kim Hicks is an outstanding sales consultant. She helped us sort through all of the models and options to find what we wanted at the right price. The Outback is delightful and a joy to drive. If you are looking for a new or used vehicle, be sure to stop by McLaughlin Subaru and ask for Kim Hicks. More

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2016 Forester This is my second Forester purchased from McLaughlin, and I am very pleased with the sales and service people I've worked with. All are friendly, hel This is my second Forester purchased from McLaughlin, and I am very pleased with the sales and service people I've worked with. All are friendly, helpful, and treat me with respect even when, I'm sure, my questions are not well phrased. Thank you for helping me find the crossover I was hoping for. More

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Excellent people and service (and cars!) Just bought my second new Outback from the McLaughlin folks and had the excellent experience I always have there. From Scott Schnabel's thorough and b Just bought my second new Outback from the McLaughlin folks and had the excellent experience I always have there. From Scott Schnabel's thorough and beyond-generous time with sales, to the superior and immediate experience I always have with Beth Scherrman in service, to the time Kim Hicks and Brandon Ellis took to go over details of the purchase (Kim sat in the car with me and helped me learn how to operate and set new features), it was warm, friendly, un-pushy, informative, and efficient. I recommend them all, always. They are pros and I'm grateful. More

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Great experience Purchased a 2012 Subaru Outback. Which I love. Purchasing used as expected the car had a few flaws. Kim and the McLaughlin team were great and was wil Purchased a 2012 Subaru Outback. Which I love. Purchasing used as expected the car had a few flaws. Kim and the McLaughlin team were great and was willing to work with us to get them addressed. Kim made the car shopping and purchasing seamless. I am bossy and particular, so thumbs up to McLaughlin and expressly Kim Hicks for giving us service with a smile. We were so pleased that when my husbands car started acting up. We went back to Kim for a second Subaru Outback. My only real complaint would be negotiating of price. Yes, they were always willing to ask for me(i'm bossy and a bit pushy)for reduction in the price. Not a big fan of being told right off the bat that I have little to no wiggle room on a price. To recap... Over all great place to buy a car. Special note: The service team top of the line. More

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Great experience I haven't purchased a car in 13 years, so I needed a lot of guidance and I also wanted to do a lot of research into what car I wanted. Kim was very p I haven't purchased a car in 13 years, so I needed a lot of guidance and I also wanted to do a lot of research into what car I wanted. Kim was very patient with me and she answered all my questions in my endless line of emails. She showed me everything about my new car and took the time to go over every option. We even brought our 13 year old cocker spaniel into her office and she gave her a tennis ball to play with. Those kinds of things are what make the experience great. More

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Another Great Sales Experience This is our second Subaru purchased from McLaughlin, and each one has been a great experience as far a car buying goes. Our prior sales person is no This is our second Subaru purchased from McLaughlin, and each one has been a great experience as far a car buying goes. Our prior sales person is no longer there, so we worked with Kim Hicks this time and were very satisfied. She treated us with respect, did not assume that we were uninformed, but made sure that all bases were covered. She was there when she said she would be and always followed through as she said she would. We already let her know that we will be contacting her when it is time for another Subaru. More

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excellent customer service Everyone I came into contact with was helpful, courteous, knowledgeable and attentive. Top notch service. No sales pressure. Left feeling a part of Everyone I came into contact with was helpful, courteous, knowledgeable and attentive. Top notch service. No sales pressure. Left feeling a part of the Subaru family. Kim Hicks was very helpful and took much time in going over my car with me before I drove it off the lot. More

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Dishonest I wanted to trade my 2015 Suburu Forester for a 2015 Suburu Crostrek. The saleswoman, Kim Hicks, was very helpful. She gave me a price for the new c I wanted to trade my 2015 Suburu Forester for a 2015 Suburu Crostrek. The saleswoman, Kim Hicks, was very helpful. She gave me a price for the new car and a sight-unseen value for my Forester which is in excellent condition. The amount was very low based on the Kelley Blue Book amount. She said the dealership would inspect my car and most likely raise that amount. When I brought my car in to be inspected and proceed with buying the new car the manager told me the deal was already concluded. They would not be inspecting my car and would not be reviewing the trade-in value. As far as the Blue Book value I was told they don't ever go by those amounts. This was the deal take it or leave it. I of course left it. I was lied to and treated rudely and being a woman by myself I think also figured into being treated so badly. I would not recommend dealing with this company. More

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Wow what a wild and fun filled ride to Our First Subaru! :} Kim was so patient with me and hung on during Our wild and lengthy courtship. I first started looking at Subaru late last year. My first contact was v Kim was so patient with me and hung on during Our wild and lengthy courtship. I first started looking at Subaru late last year. My first contact was via an online information request. We received many emails and telephone followup calls as to my inquires from Kim. Circumstances changed and I backed away from shopping until this past month. I was still in contact with Kim during this time period. This woman knows her stuff about Subaru and putting the customer at ease. We test drove both the Outback and a Forester and decided on the Forester. It took about a week for that just "right" one to come in but we are now Proud owners of a 2015 Forester. Kim was in contact with US giving updates and fielding more and more questions from me. At vehicle delivery she was so fussy about each and every detail of the Forester and the dealership. From explaining all of the bells and whistles to cleaning the windshield one last time. She even took a couple of pictures of Us before we drove away. Two days later came a welcoming happy voice on my telephone wanting to know if we had any questions or concerns. Totally pleased with the Forester and the whole buying experience!!! Thank You Kim and the entire staff at McLaughlin. We will recommend McLaughlin and only one sales rep, KIM HICKS, to anyone who asks about OUR Subaru and buying experience. :} More

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Great Experience My husband and I purchased our first Subaru, an Outback. Kim Hicks was our sales representative, and she spend a lot of time with us going over the f My husband and I purchased our first Subaru, an Outback. Kim Hicks was our sales representative, and she spend a lot of time with us going over the features of the car. She had a good sense of humor, and never pushed us to make a quick decision. We felt she was very honest about the trade-in and the sale price, and there were no hassles. When we picked up the car she had personally gone over the detailing to make sure everything was in perfect condition. She introduced us to the service department and told us she would be our personal advocate should we have any concerns in the future. All in all it was the easiest car buying experience we ever had, and Kim was great to work with for our first Subaru. More

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