Kim Wolfram
Kim Wolfram at Klaben Ford Lincoln

Kim Wolfram

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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5.0
1,240 Reviews

I have been in the automotive business for over 32 years. I have been ranked in the Pittsburgh Region for Top 10 Service Advisors for over 11 years with Ford Motor Company. I pride myself on great customer service, and will always be willing to go above and beyond to make sure each and every customer is happy. I work closely with many of the local Police Departments in servicing their fleet vehicles. I love working at Klaben, and truly enjoy the work I do. I enjoy meeting new people, and assisting you with future auto service. I hope to see you soon! 330-673-3139 ext 222

Dealership Experience

17 yrs, 7 mos

Industry Experience

40 yrs, 6 mos

5.0

1,240 Reviews

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1240 Reviews of Kim Wolfram

July 29, 2026

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Ive been working with Kim for many years. She is always courteous, helpful and answers any of my questions. She's like one of the family...I trust her recommendations. Excellent person to More

by Happy13.ngg
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Recommend Dealer
Yes

Other Employees Tagged: Chris Moldas

July 29, 2026

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Kim Wolfram provides outstanding service. Kept me updated throughout the backorder of product and provided a comparable ride during the entire service. More

by savitar16
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Yes

July 28, 2026

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We've bought numerous vehicles over the years at Klaben. Always a good experience with sales and service. More

by jwebb9211
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Yes

July 27, 2026

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Very satisfied with Kim's service and knowledge of here job. She is always friendly and greets you with a smile. More

by pugsleyboyer
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Yes

Other Employees Tagged: Christine Klaben, Bo Stewart

July 27, 2026

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Kim is amazing! ! I’m so glad that she is my service rep because she always takes care of my vehicle vehicles and me. Kim is an asset to the company. More

by dcdjw
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Recommend Dealer
Yes

July 26, 2026

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Kim was excellent and might have saved a damaged relationship with Klaban. We will continue to do business with Klaban as long as Kim is our service Rep. More

by SHOGREFE
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Recommend Dealer
Yes

Other Employees Tagged: Tom Alcorn

Aug 04, 2026

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback and kind words for Kim. We put a great deal of value on all of this from our guests and share it with our entire team. This allows us to reflect on our level of performance in serving our customers and utilize it internally for coaching, counselling, and celebrating. I apologize for the frustration caused initially during previous visits. No excuses. It was a pleasure meeting you over the phone and I appreciate your time in sharing additional insight into your vehicle concern and experience. As discussed, we look forward to servicing you in the future and fully restoring your confidence in us. Thank you again for your honest feedback. Kim, I, and the entire Klaben team remain at your service. Tom Alcorn - talcorn@klaben.com

July 24, 2026

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I purchased my Escape PHEV from Dave Mitchell in 2022 and it was a very pleasant experience. Since then my primary contact in service has been Aaron Heinlein who always promptly responds to any question More

by Tom LeRoy
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Recommend Dealer
Yes

Other Employees Tagged: David Mitchell, Aaron Heinlein

July 23, 2026

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We have been working with Kim for many years. She is excellent at her job. Always a pleasure to speak with her about anything that comes up about our. Vehicles . More

by GIZZO0
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Recommend Dealer
Yes

July 17, 2026

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Kim does a great job with both of my Lincoln cars. I really appreciate her attention to detail to service my cars. More

by chbalis
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Recommend Dealer
Yes

July 16, 2026

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I've purchased one vehicle here and serviced three. Not always the cheapest, but they are fair, thorough, and always explain the issues. More

by BadgerDan
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Recommend Dealer
Yes
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