Kim Wolfram
Kim Wolfram at Klaben Ford Lincoln
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Kim Wolfram | Page 37

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
971 Reviews

I have been in the automotive business for over 32 years. I have been ranked in the Pittsburgh Region for Top 10 Service Advisors for over 11 years with Ford Motor Company. I pride myself on great customer service, and will always be willing to go above and beyond to make sure each and every customer is happy. I work closely with many of the local Police Departments in servicing their fleet vehicles. I love working at Klaben, and truly enjoy the work I do. I enjoy meeting new people, and assisting you with future auto service. I hope to see you soon! 330-673-3139 ext 222

Dealership Experience

15 yrs, 4 mos

Industry Experience

38 yrs, 3 mos

5.0

971 Reviews

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971 Reviews of Kim Wolfram

February 20, 2021

Dealership Rating
Employee Rating

Kim is excellent to work with scheduling, details on the needed work and suggested additional maintenance. She ALWAYS follows up and makes my experience stress free. Awesome Klaben Associate. More

by Searcy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 16, 2022

Searcy responded

Excellent service and communication! Work is always spot on. Kim does a great job with covering all basis with services needed and completed!

Sep 16, 2022

Searcy responded

Another perfect service from Kim Wolfram at Klaben Ford in Kent! Thorough review of services that were done and always keeps me up to date on other services my car might need in the future!

February 19, 2021

Dealership Rating
Employee Rating

In today’s world, not everyone has 90mins to wait for an oil change and tire rotation. Wish there was an express option for those of us who don’t have that time. More

by Ritzman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard Klaben, Christine Klaben, Jennifer Bowen , Dave Mott, Matt Moyers

Feb 21, 2021

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback and for the positive marks left as well. We take this feedback and share it with our entire team allowing us to reflect and know where we are succeeding, as well as areas requiring our attention. All of it is taken seriously and provides our team valuable insight for improving the experiences we provide to our guests. I apologize for not delivering on every aspect of your visit in an efficient manner. No excuses, we failed. We have discussed internally and recognize how and where we failed to make adjustments and provide options that would have provided a more expeditious and positive experience. I attempted to reach you via phone in order to personally apologize, share these thoughts and thank you for many years of loyalty to and advocacy for the Klaben organization. Your business is appreciated and respected, but the relationship gained is more important to us than anything. Thank you again for your feedback. I have provided my contact information if you care to share additional insight and further discuss your recent experience as well as for your future reference. I and the entire Klaben team remain at your service. Stay well. Sean Bradford – sbradford@klaben.com

February 18, 2021

Dealership Rating
Employee Rating

We have been happy customers for the past couple of decades and I really appreciate the fantastic and fair service we have continually received, THANKS More

by Marisam84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 19, 2021

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 17, 2021

Dealership Rating
Employee Rating

Ford has wonderful products, but Kim is the reason we keep buying Ford. She’s wonderful-trustful, knowledgeable, and accommodating. Kim is Ford’s star! More

by Mcgorman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 19, 2021

Klaben Ford Lincoln responded

Reviews like yours provide encouraging feedback. We look forward to your next visit! Take care!

February 15, 2021

Dealership Rating
Employee Rating

I called Kim first thing this morning. She got me in today for an oil change and new wiper blades. I’m so glad I didn’t have to go one more day with those wiper blades that didn’t work very good. Thanks More

by JOEHEPLER727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe French

Feb 16, 2021

Klaben Ford Lincoln responded

Hello, your comments keep us motivated and working hard for all our guests! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

February 15, 2021

Dealership Rating
Employee Rating

Klaben isn't perfect, but their concern for the customer is! Kim Wolfram my Service Advisor is always ready to help with any problem I might have. Weather it's regular service or a break down. Sean Bradfo More

by Walt K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Sean Bradford

Feb 16, 2021

Klaben Ford Lincoln responded

Hi, we are glad we could help! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Have a good day!

February 15, 2021

Dealership Rating
Employee Rating

Every time my vehicle is serviced at Klaben Ford in Kent, Ohio is an exceptional experience. From the moment you make the appointment, to dropping off the vehicle, to the service, to receiving your car back, More

by Dan Malek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 16, 2021

Klaben Ford Lincoln responded

Dan, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

February 14, 2021

Dealership Rating
Employee Rating

I have been purchasing from Klaben for many years and it is because of Kim's outstanding customer service that keeps me coming back over and over. More

by DOUGDONLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 16, 2021

Klaben Ford Lincoln responded

Thank you for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 13, 2021

Dealership Rating
Employee Rating

We have been working with Kim for over 5 years. She makes getting our vehicle service easy, fast and convenient. It is always a pleasant experience and she is one of the main reasons we keep coming back to K More

by Truck18
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Feb 16, 2021

Klaben Ford Lincoln responded

We are happy we could make your experience a positive one! Thank you so much for the positive review! We look forward to your next visit! Take care!

February 12, 2021

Dealership Rating
Employee Rating

Always friendly and helpful. I look forward to my appointments in the service area because of Kim. Ask for Kim every time. Keep up the good work. More

by redbird44240
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 16, 2021

Klaben Ford Lincoln responded

We really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

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