Sam is everything you hope a car salesman will be.
.. Friendly, polite, personable, empathetic. realistic, courteous, and most importantly geniune! This is everything that a major purchase should enta
.. Friendly, polite, personable, empathetic. realistic, courteous, and most importantly geniune! This is everything that a major purchase should entail but rarely achieves. I immediately made a referal that ended up in another sale for the dealership. This simply put is because Sam truly raised the bar and EARNED our business. Sincerely, Brian and Jillian
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by highway1
Verified Customer
Verified Customer
Other Employees Tagged:
Sam Menkovic, Andrew Munson
Aug 01, 2022 -
Hawk Ford of St. Charles responded
Hi, thank you for your wonderful response to the quality of service our Staff provides! If there is anything else we can do to assist you, please let us know! Thank you for your business, we appreciate you as a Hawk customer!
Working with Kirk Brown was a great experience.
He is professional, to the point and extremely helpful through the purchasing process!
He is professional, to the point and extremely helpful through the purchasing process!
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by ADAM.PORTER2
Jul 31, 2022 -
Hawk Ford of St. Charles responded
Hi Adam, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you for your business, we appreciate you as a Hawk customer!
Hawk ford goes a long way to satisfy there customers and
they treat you with respect
they treat you with respect
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by LRMSALES
Verified Customer
Verified Customer
Jul 31, 2022 -
Hawk Ford of St. Charles responded
Hi, we are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!
Kirk Briwn was an awesome dealer to help me out to make a
right decision on between lease & own SUV… I decided to take for owning new SUV due to lease payment is higher than loan payment plus factory warrant
right decision on between lease & own SUV… I decided to take for owning new SUV due to lease payment is higher than loan payment plus factory warranties on new SUV. Thanks Kirk! He also had a good patience with me to have written communications due to my deafness. 👍🏻😁
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by JORJAN6
Verified Customer
Verified Customer
Jul 31, 2022 -
Hawk Ford of St. Charles responded
Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any further questions, please give us a call. We're always happy to help! Thank you again for your business, we appreciate you as a Hawk customer!
Took my 2020 Ford Escape in for an oil change,and a
transmission flush. They were short on staff but took care of my needs in a reasonable time.
transmission flush. They were short on staff but took care of my needs in a reasonable time.
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by chuckster69
Verified Customer
Verified Customer
May 26, 2022 -
Hawk Ford of St. Charles responded
Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Kirk did a great job and was very responsive in getting
the deal done quickly.
the deal done quickly.
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by KEVIN@BATTAGLIAINDUSTRIES.COM
Verified Customer
Verified Customer
May 26, 2022 -
Hawk Ford of St. Charles responded
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Ford of St. Charles! Thank you for your business, we appreciate you as a Hawk customer!
This is the first time I ever had to wait over two and a
half hours for oil change at this location. It’s usually very quick, even when they’re busy. Seemed to be a lot of new employees and am wondering i
half hours for oil change at this location. It’s usually very quick, even when they’re busy. Seemed to be a lot of new employees and am wondering if that was part of it and not for the better. If this is how it’s going to be every time I take my car for service now, I don’t know if I want to continue to bring my car there.
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by MEGGYNLUX
Verified Customer
Verified Customer
May 19, 2022 -
Hawk Ford of St. Charles responded
I Meggyn,
I am sorry to hear that you were disappointed during your last visit at Hawk Ford of St. Charles Quick Lane. My name is Jessica Born, I am the Business Development/Customer Relations Manager at the Dealership. We do have some newer employees and faces, but that is not an excuse for that long of a wait time for an oil change. Of course our goal is to get you in and out as quickly as we possibly can. We really hope that you will give us another chance, and when you are ready to book - please book directly through me. I can be reached at 630-584-1800 ext. 830. I would like to personally be a part of your next visit so that I can ensure things go smoothly from start to finish! You can also reach me at that number if there is anything else I can do for you in the meantime. Thank you for sharing this feedback, we had a meeting today to address the length of time to complete service as a result, so your feedback is very important to us! Please let me know if I can be of any further assistance! ~ Jessica
Great experience with Hawk Ford, St.
Charles! Communication was very clear throughout the order process and while I waited for my vehicle to be built. Finishing the transaction and pic
Charles! Communication was very clear throughout the order process and while I waited for my vehicle to be built. Finishing the transaction and picking up my vehicle also went very smoothly. I was very happy with the transaction!
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by porschefx9
Verified Customer
Verified Customer
Other Employees Tagged:
Andrew Munson, Nikko Ponce
May 11, 2022 -
Hawk Ford of St. Charles responded
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out! Thank you for your business, we appreciate you as a Hawk customer!
I purchased a used vehicle from Hawk Ford recently, I
would say this experience was the smoothest and most efficient auto purchase I have ever made. The sales rep (Kirk) and the sales manager (Andrew) w
would say this experience was the smoothest and most efficient auto purchase I have ever made. The sales rep (Kirk) and the sales manager (Andrew) were both easy to work with and I did not experience any of the typical challenges, sales techniques, or obstacles that often accompany the purchase of a vehicle. I feel that I got a fair deal and so far the car has been great.
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by HILDEBRANDMJ
Verified Customer
Verified Customer
May 08, 2022 -
Hawk Ford of St. Charles responded
Hi, thank you for leaving such a great review and high star rating. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Thank you for your business, we appreciate you as a Hawk customer!
Great staff.
Very helpful and easy to work with. No pressure just great service. Without a doubt would recommend to others.
Very helpful and easy to work with. No pressure just great service. Without a doubt would recommend to others.
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by MARKUSCIAN
Verified Customer
Verified Customer
May 08, 2022 -
Hawk Ford of St. Charles responded
Hi, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Thank you for your business, we appreciate you as a Hawk customer!