Even though I said “yes” to the previous question, it
depends on subjective observations I made. Not cleaning out the air filter compartment wasn’t completed. Even though I chose not to purchase the e
depends on subjective observations I made. Not cleaning out the air filter compartment wasn’t completed. Even though I chose not to purchase the engine air filter, I felt the debris in the compartment should have been cleaned out.
Also, I was surprised about the price of the filter. The process of replacing the filter was quick. The cost of the filter and time to replace it was less than 15 minutes. This included me cleaning out the compartment. The same goes for the cabin filter. While it took a little longer than the engine air filter, again the time verse the cost of the filter I felt wasn’t justified.
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by cbuchmiller
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
The mechanic working on my car.
Aug 16, 2025 -
Ray Chevrolet responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Ray Scarpelli 3
847-833-6461
ray3@rays-cars.com
We had to return our truck for service that was
supposedly fixed and they had it for 3 days, but only worked on it a total of 3 hours.
supposedly fixed and they had it for 3 days, but only worked on it a total of 3 hours.
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by maniac22
Verified Customer
Verified Customer
Service Price Transparency
Aug 08, 2025 -
Ray Chevrolet responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please reach out to our General Manager, George. with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Aug 08, 2025 -
Ray Chevrolet responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please reach out to our General Manager, George. with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Kyle was extremely patient and professional and worked
with us while our warranty company gave us the run around. The Ray service team was fantastic!
with us while our warranty company gave us the run around. The Ray service team was fantastic!
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by Gustafson
Verified Customer
Verified Customer
Service Price Transparency
Aug 02, 2025 -
Ray Chevrolet responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ray Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.
Ray Scarpelli 3
847-833-6461
ray3@rays-cars.com
Great service.
Professional on all levels of help,
Friendly as always. Prompt, polite and down right NICE.
Professional on all levels of help,
Friendly as always. Prompt, polite and down right NICE.
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by Tenorio
Verified Customer
Verified Customer
Service Price Transparency
Jul 31, 2025 -
Ray Chevrolet responded
Thanks for sharing your thoughts about your experience with Ray Chevrolet. We appreciate your business and hope to see you again soon!
Ray Scarpelli 3
847-833-6461
ray3@rays-cars.com
Great service quick and easy service.
Got my truck in and out within a day
Got my truck in and out within a day
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by tumpy84
Verified Customer
Verified Customer
Service Price Transparency
Jul 23, 2025 -
Ray Chevrolet responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ray Chevrolet. We look forward to having you as one of our valued customers for many more years to come!
Ray Scarpelli 3
847-833-6461
ray3@rays-cars.com
Always incredible service from the best service dept I
have ever worked with. Honest! Trustworthy!
have ever worked with. Honest! Trustworthy!
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by roccos23
Verified Customer
Verified Customer
Service Price Transparency
Jul 20, 2025 -
Ray Chevrolet responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Ray Scarpelli 3
847-833-6461
ray3@rays-cars.com
The service department greeted us, took us in n said it
would be an hour and it was less than that. Everyone was very pleasant.
would be an hour and it was less than that. Everyone was very pleasant.
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by cgehrke2
Verified Customer
Verified Customer
Service Price Transparency
Jul 19, 2025 -
Ray Chevrolet responded
Thank you for choosing Ray Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Ray Scarpelli 3
847-833-6461
ray3@rays-cars.com
Lowest pricing for cars out the door.
However, there seems to always be issues or a degree of dissatisfaction always. People are sneaky and unclear and sometimes unpleasant actually.. Als
However, there seems to always be issues or a degree of dissatisfaction always. People are sneaky and unclear and sometimes unpleasant actually.. Also Chevy has become a junk product I’ve realized after getting my 2025 equinox
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by Lights89
Service Price Transparency
Jul 20, 2025 -
Ray Chevrolet responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.
We apologize for your negative experience. Please reach out to our General Manager, George.
Jul 20, 2025 -
Ray Chevrolet responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.
We apologize for your negative experience. Please reach out to our General Manager, George.
Ray Chevrolet's service department always does great work
for my truck and gets the work done quickly. They are very good about keeping you informed during your service visit.
for my truck and gets the work done quickly. They are very good about keeping you informed during your service visit.
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by Dannyb011
Verified Customer
Verified Customer
Service Price Transparency
Jun 30, 2025 -
Ray Chevrolet responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Ray Scarpelli 3
847-833-6461
ray3@rays-cars.com
Service good nice staff very helpful service done well
they take time to answer questions you have
they take time to answer questions you have
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by Lori
Service Price Transparency
Jun 25, 2025 -
Ray Chevrolet responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ray Chevrolet.
Ray Scarpelli 3
847-833-6461
ray3@rays-cars.com
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11 yrs, 11 mos
Multi-Brand Specialist
