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Lana Garceau

Overview Reviews (37) Inventory (676)

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Lana Garceau

Service Advisor

Findlay Chevrolet

6800 S Torrey Pines Drive
Las Vegas, NV 89118

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4.5

37 Reviews

Overview Reviews (37) Inventory (676)

4.5

37 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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37 Reviews of Lana Garceau

October 30, 2025

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Employee Rating

Never been handled so professionally. The service level was exceptional and the follow through exceeded my expectations. The service level was exceptional and the follow through exceeded my expectations. More

by CARMENISE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Paul Schroeder

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Oct 30, 2025 -

Findlay Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Findlay Chevrolet. Findlay Chevrolet - The #1 Volume Chevy Dealer in Nevada Terry Stump Service Manager TStumpJr@findlayauto.com

October 30, 2025

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Employee Rating

Poor communication, unjustified delays, lack of appreciation expressed to me, the customer No worries man appreciation expressed to me, the customer No worries man More

by CJF2

Verified Customer

Recommend Dealer

Other Employees Tagged: Lana Garceau

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Oct 31, 2025 -

Findlay Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Terry Stump Service Manager TStumpJr@findlayauto.com

October 29, 2025

Dealership Rating

Employee Rating

Lana is always great! Although the system was down, she took our vehicle in professionally and patiently. We got our vehicle done in a timely manner, as always. Although the system was down, she took our vehicle in professionally and patiently. We got our vehicle done in a timely manner, as always. More

by LIZAPASTOR

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lana Garceau

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Oct 29, 2025 -

Findlay Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Findlay Chevrolet - The #1 Volume Chevy Dealer in Nevada Terry Stump Service Manager TStumpJr@findlayauto.com

October 27, 2025

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Employee Rating

It's a nice dealership with good customer service and a great selection of vehicles to choose from great selection of vehicles to choose from More

by MR.BONES251610

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dalia Calvert

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Oct 27, 2025 -

Findlay Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Findlay Chevrolet - The #1 Volume Chevy Dealer in Nevada Terry Stump Service Manager TStumpJr@findlayauto.com

October 26, 2025

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Employee Rating

Very professional, complete and courteous and they followed up and make sure that we were happy with the repair That’s all I’ve got I don’t have 25 more words followed up and make sure that we were happy with the repair That’s all I’ve got I don’t have 25 more words More

by DMARSH3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Benny Cueto, Carlos Espinoza, Dalia Calvert

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Oct 26, 2025 -

Findlay Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Findlay Chevrolet - The #1 Volume Chevy Dealer in Nevada Terry Stump Service Manager TStumpJr@findlayauto.com

October 22, 2025

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There customer service is great and they are very helpful and very accurate in determining your time frame. and very accurate in determining your time frame. More

by LEERONALD0702

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 22, 2025 -

Findlay Chevrolet responded

October 15, 2025

Dealership Rating

Employee Rating

Everytime I take my vehicle to the shop is always 1000. 00 dollar fixing. Bunch of scammers 00 dollar fixing. Bunch of scammers More

by RMARLANG

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Don Pagel, Rachel Singleton, Carlos Espinoza, Conan Molinaro, Denise Kipling, Doug Stephenson, Nick Lautenbach, Rodrigo Gonzales, Paul Schroeder

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Oct 16, 2025 -

Findlay Chevrolet responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Terry Stump Service Manager TStumpJr@findlayauto.com

October 11, 2025

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Employee Rating

Not a fan of the dealership in general. Trying to avoid going there if possible. Slow to respond or not responding at all . Replace my valve tire caps without even telling me just did it. L Trying to avoid going there if possible. Slow to respond or not responding at all . Replace my valve tire caps without even telling me just did it. Lack of communication , had an incident with my debit card to where I had to get my bank involved. Just several below standard experiences . I only keep going back because I purchase a maintenance package when I bought my truck from there . Honestly would not recommend this dealership to anyone . Only one guy that I appreciate there and that was Doug Fleming but he’s moved on to a different position and location . More

by AKSIERRA19

Verified Customer

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Bryan Barrera, Carlos Espinoza, Rodrigo Gonzales

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Oct 15, 2025 -

Findlay Chevrolet responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Terry Stump Service Manager TStumpJr@findlayauto.com

October 03, 2025

Dealership Rating

Employee Rating

Nice Dealership. Friendly staff. If you are looking for a new or used car or truck I highly recommend! Friendly staff. If you are looking for a new or used car or truck I highly recommend! More

by CORBON9

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Carlos Espinoza

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Oct 04, 2025 -

Findlay Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Findlay Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Findlay Chevrolet - The #1 Volume Chevy Dealer in Nevada Terry Stump Service Manager TStumpJr@findlayauto.com

September 28, 2025

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Employee Rating

I will gladly take my GMC to Findlay if I have a problem. Thank you! Sharon Willcox Thank you! Sharon Willcox More

by Sharon Willcox

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 28, 2025 -

Findlay Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Findlay Chevrolet. Findlay Chevrolet - The #1 Volume Chevy Dealer in Nevada Terry Stump Service Manager TStumpJr@findlayauto.com

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