Lance Gendron
Lance Gendron at BMW of Shrewsbury

Lance Gendron | Page 16

Service Advisor

BMW of Shrewsbury

770 Boston Turnpike
Shrewsbury, MA 01545

4.9
167 Reviews
4.9

167 Reviews

Write a Review

167 Reviews of Lance Gendron

September 25, 2024

Dealership Rating
Employee Rating

Matt was an incredible help to me and guided me through the entire process. I appreciated his help and expect that all his customers do to! He is very professional and personable. You are lucky to have hi More

by paul_laventure
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 01, 2024

BMW of Shrewsbury responded

Paul, we're delighted to hear that Matt provided such excellent assistance at BMW of Shrewsbury. Thanks for the kind words and support!

August 29, 2024

Dealership Rating
Employee Rating

Both the gentleman who checked me in and serviced my car were very helpful in going over everything with me and what needed to be done. Plus, due to my job, I needed a loaner and was able to get one. Thank More

by richard.ciesluk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 30, 2024

BMW of Shrewsbury responded

Richard, we're glad to hear our team at BMW of Shrewsbury made the process simple and accommodating for you. Thanks for sharing your experience!

August 26, 2024

Dealership Rating
Employee Rating

They did a wonderful job. It is always an excellent experience to go to this dealership. I have done it for years. More

by bobgise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2024

BMW of Shrewsbury responded

Thank you for your continued support and kind words! We're delighted to hear that each visit to BMW of Shrewsbury has been excellent. Looking forward to serving you for many more years!

August 19, 2024

Dealership Rating
Employee Rating

It is amazing that a car with less than 20,000 miles needs new tires. I would love to know the margin on tires because it does not matter the quality of the car, every dealer wants to sell you new tire More

by amefcpa0563
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 16, 2024

Dealership Rating
Employee Rating

Prompt courteous service. Clean and spacious area where I was able to get some work done. More

by mfgeo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenny Boateng, Curt Douglas, Jason Campbell, Deanna Morgan, Matt Roy, Peter Neslusan , Elaine Healy, Jennifer Martel, Leanne Rattey

Aug 19, 2024

BMW of Shrewsbury responded

Thanks so much for the 5-star review of BMW of Shrewsbury!

July 31, 2024

Dealership Rating
Employee Rating

It was the best experience that I’ve ever had at a dealership. . Nate made it very easy to get the car that I wanted. More

by paulahebb8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nathan Reindorf

Jul 31, 2024

BMW of Shrewsbury responded

Paula, we're delighted to hear that Nate made your experience at BMW of Shrewsbury so enjoyable and easy. Thanks for sharing!

July 30, 2024

Dealership Rating
Employee Rating

Sam was great but the dealership as a whole should step up their game. At Audi, they treat you like you matter to them. I had to wait 25 minutes to speak to The gentleman in charge of getting my car checke More

by rosiesellshomes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sam

July 30, 2024

Dealership Rating
Employee Rating

Lance was extremely helpful, kept me informed about my car. Explained the plan on the repairs along with how long it would take. Very caring towards my concerns with my car. More

by Paula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 30, 2024

BMW of Shrewsbury responded

Paula, we're delighted to hear that Lance provided such attentive service at BMW of Shrewsbury. Thanks for sharing your positive experience!

July 18, 2024

Dealership Rating
Employee Rating

Very responsive / great job / Lance does a great job with communication and explanation of any work needed More

by Michael Halpern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 19, 2024

BMW of Shrewsbury responded

Michael, we're glad to hear that Lance provided excellent communication and service at BMW of Shrewsbury. Thanks for the positive feedback!

June 13, 2024

Dealership Rating
Employee Rating

Lance was courteous and professional. He explained all the services that were required and the ones that could wait. He also showed me how to change the battery in my fob. More

by smkras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 14, 2024

BMW of Shrewsbury responded

Thank you for the great feedback! We're glad to hear Lance provided courteous and professional service at BMW of Shrewsbury. If you have any more questions or need further assistance, we're here to help!

...
16

Dealership Inventory (285 Vehicles)

new 2026 BMW X3 car, priced at $56,910
2026 BMW X3
new
Dark Graphite Metallic exterior
Automatic
All-wheel Drive
new 2026 BMW 330 car, priced at $57,895
2026 BMW 330
new
Arctic Race Blue Metallic exterior
Automatic
All-wheel Drive
used 2023 Honda Pilot car, priced at $36,117
2023 Honda Pilot
used
Radiant Red Metallic II exterior
Automatic
All-wheel Drive
new 2027 BMW 740 car, priced at $134,945
2027 BMW 740
new
Black Sapphire Metallic exterior
Automatic
All-wheel Drive
new 2026 BMW 430 car, priced at $63,025
2026 BMW 430
new
Black Sapphire Metallic exterior
Automatic
All-wheel Drive
new 2027 BMW 530 car, priced at $69,445
2027 BMW 530
new
Black Sapphire Metallic exterior
AWD