Lance Gendron | Page 5

Lance in service department provided the best service I’ve ever experienced at a dealership. He was extremely well informed, articulate, helpful and always available. I’ve ever experienced at a dealership. He was extremely well informed, articulate, helpful and always available. More

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Excellent staff! Always very knowledgeable and helpful. You won’t feel like just another number there! Always very knowledgeable and helpful. You won’t feel like just another number there! More

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Poor communication for cost of recommended work. .tire balance and alignment. Surprised at the cost. .tire balance and alignment. Surprised at the cost. More

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I bouught my car from BMW Shrewsbury and have been servicing there for almost 10 years now.I like the dealership and there service. I am writing this review specifically for Lance who has been my advi servicing there for almost 10 years now.I like the dealership and there service. I am writing this review specifically for Lance who has been my advisor for 3 years now. He always goes over and beyond. He knows the stuff and gives me the right advice, he has been someone who I can rely on. I truly appreciate Lance and team for the fabulous work. More

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They were great. Clean shop, professional service. Fast. Free coffee. 10/10. Would recommend. Fifteen words needed so there. Clean shop, professional service. Fast. Free coffee. 10/10. Would recommend. Fifteen words needed so there. More

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Great experience here at bmw! ! Very satisfied with the repair. Pick up was as easy as it should. ! Very satisfied with the repair. Pick up was as easy as it should. More

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Great experience with the dealership and specifically Lance as my service advisor. Communication was excellent and the dealership was beautiful Lance as my service advisor. Communication was excellent and the dealership was beautiful More

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Excellent customer service ease of scheduling quality of repair lance my service advisor is very transparent I’m very satisfied with the results. repair lance my service advisor is very transparent I’m very satisfied with the results. More

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Great experience at BMW of Shrewsbury, as always. I am always able to get a timely appointment. The staff is always helpful. Showroom is pleasant and Service waiting area is really nice. Most importa I am always able to get a timely appointment. The staff is always helpful. Showroom is pleasant and Service waiting area is really nice. Most importantly - the Service Adviser I work with, Lance G. is exceptional. He: - really knows his stuff - he was a former service technicians, so knows the in's-out's of these cars - great attitude - fair - responsive - timely Could not be any better. He should be the prototype for Service reps at all car makers. More

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Excellent service from Lance at BMW of Shrewsbury. Very attentive to my service needs. Will definitely be coming back for routine maintenance. Really good cup of complimentary coffee too!!! Very attentive to my service needs. Will definitely be coming back for routine maintenance. Really good cup of complimentary coffee too!!! More

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